---
title: 'Dansktalende Customer Support Specialist — FinTech at ViaBill'
canonical: 'https://feeny.ai/job/dansktalende-customer-support-specialist-fintech-viabill-copenhagen-tq1c3f2ec60d'
type: 'job'
last_seen: '2026-09-11'
---

# Dansktalende Customer Support Specialist — FinTech at ViaBill

- **Company:** ViaBill
- **Location:** Copenhagen, Denmark
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-12
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/viabill/49df0755-493c-49f8-8301-61bf39b1f261

## Job description

ViaBill er Danmarks førende Buy Now, Pay Later-udbyder, og vi vokser hurtigt. Derfor søger vi en Customer Support Specialist, der kan sikre, at vores danske kunder får en hurtig, klar og menneskelig oplevelse — uanset om det handler om et simpelt spørgsmål om betaling eller en mere kompleks sag.

Dine opgaver

- Hjælpe kunder med spørgsmål relateret til betalinger, ordrer og konti

- Løse sager på en klar, venlig og løsningsorienteret måde

- Følge interne procedurer og retningslinjer, herunder compliance-relaterede tjek

- Registrere og dokumentere sager præcist i vores supportsystem

- Identificere tilbagevendende problemer og dele indsigter med teamet

- Samarbejde tæt med kolleger på tværs af Customer Support og Operations

Det forventer vi af dig

Skal-have

- Dansk på modersmålsniveau, både skriftligt og mundtligt

- Erfaring fra kundeservice, bank eller e-handel

- Engelsk på professionelt niveau (B2/C1) til intern kommunikation

- Tryghed ved at jonglere med flere systemer på samme tid

- Et roligt og løsningsorienteret mindset — særligt når en kunde er frustreret

Gerne også

- Kendskab til Dixa/Zendesk

- Berøring med FinTech, betalinger eller forbrugerkredit

Hvad vi tilbyder

Vi tilbyder et job og et miljø med stort potentiale for karriereudvikling, frihed til at udfolde færdigheder og kompetencer samt ligebehandling. Hos os er resultaterne i fokus, og da vi arbejder datadrevet, har du altid en klar indsigt i din egen succes og udvikling. Hvis du har ambitionerne og lysten til at lære, sørger vi for de rette rammer, hvor din indsats og dine resultater bliver anerkendt.

Vores yderst talentfulde team består af 20 forskellige nationaliteter og har hovedkontor i København.

Interesseret i at blive en del af vores rejse? Send venligst dit CV. ViaBill er en arbejdsplads for alle. Vi byder ansøgere fra alle baggrunde velkommen og tilpasser gerne rekrutteringsprocessen, hvis du har brug for det — sig endelig til.

## About ViaBill

## Company Overview
- **One-liner**: ViaBill provides buy now, pay later (BNPL) and installment payment solutions for online and in-store purchases, enabling consumers to split costs while merchants receive upfront payment.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Copenhagen, Denmark
- **Founded**: 2014
- **Founders**: Not publicly disclosed; CEO Jan Lytje-Hansen is a key leader and owner.

## Core Business
- **Primary industry**: Financial Services / Payments (Buy Now, Pay Later)
- **Target customers**: B2B (merchants and retailers) and B2C (consumers). Serves e-commerce businesses of all sizes, with recent expansion into physical retail.
- **Mission or purpose**: Change online shopping for the better by providing smarter, straightforward payment options that help people live better lives on a budget.

## Products & Services
- **ViaBill BNPL (Online)**: A pay‑later and installment solution integrated into e‑commerce checkout. Consumers can split purchases into monthly installments; ViaBill pays the merchant upfront.
- **ViaBill In‑Store Pay Later**: A new solution for physical retail, launched in late 2025. Customers sign up and split purchases directly at checkout without complex integrations for the merchant. Currently live in 65 Skousen stores across Denmark.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Revenue** – EUR 27.8 million (approx. USD 30 million) for fiscal year 2023/24 (ending Sep‑2024), up 25% year‑over‑year. **Total Funding** – USD 178.9 million raised across 4 rounds (Seed, Series A, Venture, Debt).
- **Notable Investors/Partners**: Headline, BlackFin Capital Partners, Fasanara Capital. Key merchant partner: Skousen (Denmark).
- **Growth Signals**: 25% revenue growth, 23% loan book growth (EUR 102.8M), 23% increase in customer transactions (2.7M in FY23/24). Headcount grew 22.6% YoY to 48 employees. Expanding into in-store payments and US market.

## Competitive Advantages
- **Merchant‑friendly BNPL**: ViaBill pays merchants upfront, removing risk and offering a seamless integration (no integration needed for in-store).
- **Remote‑first engineering culture**: Fully remote development team since before the pandemic, with mature AWS/Kubernetes/CI‑CD infrastructure managed as code, enabling high developer autonomy and rapid deployment.
- **Multicultural, distributed team**: Employees across 10 countries, fostering diverse perspectives and global talent access.

## Strategic Focus
- **Expand in‑store BNPL**: Following the Skousen launch, ViaBill aims to bring its pay‑later solution to more physical retailers.
- **Grow loan book and transaction volume**: Continue scaling revenue and customer base, leveraging recent funding and strong financial performance.
- **International presence**: Maintain and grow operations in the US (New York office) and key European markets.

## Why Work Here
- **Remote & flexible**: Fully remote development team with a remote‑first culture. Developers have high autonomy and work on impactful products from idea to deployment.
- **Engineering excellence**: Mature DevOps setup (AWS, Kubernetes, Terraform, CI/CD), clean code philosophy, and open‑source contributions. Developers deploy multiple times per day.
- **Work‑life balance**: Emphasized by current employees; the company values rest and time off.
- **Growth opportunities**: Employees report career development (e.g., from Support to Core Specialist with ownership). Flat hierarchy and trust‑based environment.
- **Culture**: Knowledge sharing, teamwork, and multicultural collaboration. The company has a 3.2/5 employer rating (26 reviews) with strengths in career growth (3.2) and culture (2.9).

## Sources
1. [ViaBill Careers (Lever)](https://jobs.lever.co/viabill)
2. [ViaBill Developers Page](https://www.viabill.com/dk/developers/)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/viabill)
4. [ViaBill LinkedIn Post (Financial Results)](https://linkedin.com/company/viabill)
5. [Workable Openings](https://apply.workable.com/viabill/)

## Other roles at ViaBill

- [Office Coordinator](https://feeny.ai/job/office-coordinator-viabill-copenhagen-3y0fq8akcq8x) — Copenhagen, Denmark
- [Senior Frontend Developer (Angular) - Remote (EU)](https://feeny.ai/job/senior-frontend-developer-angular-remote-eu-viabill-copenhagen-90s8vhnst1ck) — Copenhagen, Denmark
- [Customer Support Specialist with Danish](https://feeny.ai/job/customer-support-specialist-with-danish-viabill-copenhagen-qmsvhf1by98v) — Copenhagen, Denmark