---
title: 'Data Analyst Customer Experience at PayJoy'
canonical: 'https://feeny.ai/job/data-analyst-customer-experience-payjoy-mexico-city-sqhmkx2xffpy'
type: 'job'
last_seen: '2026-09-07'
---

# Data Analyst Customer Experience at PayJoy

- **Company:** PayJoy
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/payjoy/543f0ba7-8f46-41cd-8c04-744bebf2dae3

## Job description

Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business. Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.

## Key responsibilities

- Create live dashboards to understand data and track trends.

- Robust understanding of SQL and Python.

- Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.

## Qualifications

- Bachelor's degree in business, engineering, finance, or product management.

- Experience in customer experience.

- Experience in SQL and Python.

- Lean Six Sigma Certification.

- English C1. (Recommended but not required).

- Experience in data analyses and flow diagrams.

## Benefits

- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

- Life insurance.

- Phone finance, Headphone, home office equipment and wellness perks.

- 30 days of Christmas bonus

- 20 days paid Vacation

- 50% Vacation premium

- $2,000 MXN monthly grocery coupons

- $2,000 USD annual Co-working Travel perk

- $2,000 USD annual Professional Development perk

- Catered lunches

## About PayJoy

## Company Overview
- **One-liner**: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history.
- **Entity Type**: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds.
- **Headquarters**: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America)
- **Founded**: 2015
- **Founders**: Doug Ricket

## Core Business
- **Primary industry**: Financial Services (Fintech – secured consumer credit)
- **Target customers**: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing)
- **Mission**: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being.

## Products & Services
- **Phone Financing**: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required.
- **Cash Loans**: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents.
- **Growth Signals**: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India).

## Competitive Advantages
- Patented secured‑credit technology that enables lending without traditional credit history.
- No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders.
- Public Benefit Corporation status legally commits the company to customer financial well‑being.
- Advanced machine learning, data science, and anti‑fraud AI for credit scoring.
- Deep operational presence on the ground in multiple emerging markets.

## Strategic Focus
- Scale global impact by expanding into new countries and deepening existing markets.
- Use data and AI to improve credit access and financial inclusion.
- Maintain transparent, customer‑first lending practices while achieving profitability.
- Continue hiring across engineering, data science, sales, and operations roles.

## Why Work Here
- **Mission‑driven**: Work on products that directly improve financial well‑being for millions of underserved people.
- **Culture**: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn.
- **Remote/Hybrid**: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José).
- **Benefits**: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off.
- **Growth**: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one.

## Sources
1. [PayJoy Careers Page](https://www.payjoy.com/careers)
2. [PayJoy About Page](https://www.payjoy.com/about)
3. [PayJoy Homepage](https://www.payjoy.com/)
4. [PayJoy Jobs on Lever](https://jobs.lever.co/payjoy/)
5. [PayJoy LinkedIn Company Page](https://www.linkedin.com/company/payjoy)

## Other roles at PayJoy

- [Sales Retail Development Specialist](https://feeny.ai/job/sales-retail-development-specialist-payjoy-quito-3sawsryaw5qg) — Quito, Ecuador
- [Associate Operations Quality Support Specialist](https://feeny.ai/job/associate-operations-quality-support-specialist-payjoy-sao-paulo-n5fg2r4bkhse) — São Paulo, Brazil
- [Sales Enablement Manager](https://feeny.ai/job/sales-enablement-manager-payjoy-jakarta-5g0dbkhry01x) — Jakarta, Indonesia
- [Sales Operations Sr. Manager](https://feeny.ai/job/sales-operations-sr-manager-payjoy-mexico-city-ye8768pq305h) — Mexico City, Mexico
- [Business Analytics Specialist](https://feeny.ai/job/business-analytics-specialist-payjoy-bogota-pfwjfpz7wgjd) — Bogotá, Colombia
- [Senior Warranties Manager](https://feeny.ai/job/senior-warranties-manager-payjoy-mexico-city-qh4hrx25rdej) — Mexico City, Mexico
- [Corporate Paralegal](https://feeny.ai/job/corporate-paralegal-payjoy-san-francisco-tjny9ydk02er) — San Francisco, CA
- [Legal Intern](https://feeny.ai/job/legal-intern-payjoy-ecuador-cw12m34ygbp5) — Ecuador
- [Executive Assistant to the General Counsel](https://feeny.ai/job/executive-assistant-to-the-general-counsel-payjoy-mexico-city-b8tvtm17n2rt) — Mexico City, Mexico
- [Technical Support Analyst](https://feeny.ai/job/technical-support-analyst-payjoy-jakarta-e3bmpyt3nc9m) — Jakarta, Indonesia