---
title: 'Data Analyst II (Ops Analytics Focus) at Upgrade'
canonical: 'https://feeny.ai/job/data-analyst-ii-ops-analytics-focus-upgrade-phoenix-73bj6xzneq37'
type: 'job'
last_seen: '2026-10-18'
---

# Data Analyst II (Ops Analytics Focus) at Upgrade

- **Company:** Upgrade
- **Location:** Phoenix, AZ
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/upgrade/jobs/4739116005

## Job description

About the Role:

Are you a data-savvy professional with an analytical mindset who thrives on exploring data and extracting insights? Do you have an aptitude for visualizing those insights and presenting them in ways that improve operational decision-making? Are you attracted to an entrepreneurial culture and energized by high growth? If so, read on.

We are seeking a Data Analyst II to join our growing Operations Analytics team.This key role will leverage both quantitative and qualitative skills to increase the organizational value of the Phoenix Service Center by influencing insight-driven decision making (Analysis), ensuring improved performance measurement (Visualization) and identifying solutions to help optimize operations (Prediction)

As you build relationships across the operation, you will be instrumental in exploring and modeling data in order to identify new opportunities for efficiency and improvement, then visualizing critical insights to improve decision making. Partnering with the operational leaders to create and design/develop performance measurement KPIs and build out the associated dashboards will also be key to gaining momentum within this role.

You will work in areas like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics and customer experience analytics. To be successful in this role you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced, challenging environment. You will benefit from having a talent for “telling the story” with data, keeping the user experience in mind, as well as exposure to data/statistical modeling, relational database utilization and data wrangling techniques.

Our preference is for candidates to work on a hybrid basis from our Phoenix office; however, we are open to remote arrangements for the right candidate.

What You'll Do:

- Consult with internal operations leaders to identify problems or opportunities that can leverage data and analytics, building trusted stakeholder relationships and bringing curiosity to uncover the real business problem worth solving
- Collect, analyze and interpret large data sets from various sources to answer high-impact business questions and identify patterns, trends, and insights
- Perform in-depth analyses and then create data models to identify trends and key drivers that inform important decisions across the business
- Apply statistical, simulation, and forecasting methods, including hypothesis testing, regression, A/B testing, Monte Carlo simulation, and time series forecasting, to quantify the impact of operational and business decisions and anticipate future outcomes
- Translate analytical findings into clear recommendations, using visualizations and presentations to communicate insights and drive stakeholder decisions
- Use data storytelling techniques to simplify complex findings into narratives that resonate with non-technical stakeholders and drive action
- Manage multiple analytics projects with accuracy and attention to detail, prioritizing tasks to meet deadlines
- Translate ambiguous business questions into structured, testable analytical approaches that meet stakeholder requirements and support broader use-case goals
- Drive best practices to improve the quality and effectiveness of our analytics function across capacity planning, workforce analytics, and customer/call center analytics
- Partner with operations leaders to define business KPIs and analytical frameworks that inform dashboards and simplify decision making
- Stay up-to-date with industry trends and emerging technologies, and seek out opportunities to develop new skills

What We Look For:

- Bachelor's degree in data analytics, mathematics, statistics, computer science, economics or a related quantitative field, or equivalent experience
- Minimum 3+ years proven experience in data analysis and visualization, including business requirements gathering
- Advanced knowledge of SQL and data query/mining techniques
- Working knowledge of data modeling and database concepts, with the ability to structure and query data effectively for analysis
- Experience applying statistical techniques and simulations to business problems, such as regression, hypothesis testing, A/B testing, Monte Carlo simulation, or time series forecasting
- Strong storytelling and data communication skills, with the ability to translate complex quantitative analysis into simple, compelling narratives for non-technical audiences
- Strong proficiency with Tableau or related data visualization tools (PowerBI, Superset, etc.)
- Strong problem-solving, analytical, and communication skills, including active listening and presentation
- Proficiency in Excel or Google Sheets for ad hoc analysis
- Experience in financial services is preferred
- Proficiency in Python (pandas, statsmodels, or scikit-learn) for statistical analysis preferred
- Experience with Contact Center Analytics and A/B testing/experimentation frameworks is a plus

What We Offer You:

- Competitive salary ($85K-$115K USD) and stock option plan
- Paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives

## About Upgrade

## Company Overview
- **One-liner**: Upgrade is a neobank offering responsible credit, mobile banking, and payment products including personal loans, credit cards, auto financing, home improvement loans, and high-yield savings.
- **Entity Type**: Private (Series G)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Renaud Laplanche (former founder/CEO of LendingClub)

## Core Business
- Primary industry: Neobanking / Consumer Finance / Fintech
- Target customers: B2C (individual consumers in the U.S. seeking affordable credit, banking, and payment flexibility)
- Mission: “To help our customers move in the right direction with responsible financial products that put more money in their pocket.”

## Products & Services
- **Upgrade Personal Loans**: Fixed-rate installment loans for debt consolidation, home improvement, and major purchases.
- **Upgrade Card**: A hybrid credit card that combines credit card acceptance with installment payment flexibility; recognized as the fastest-growing credit card in the U.S. at launch.
- **Upgrade OneCard™**: A single card offering “Pay Now” (debit-like) and “Pay Later” (installment) options; also available as a secured version for credit-building.
- **Auto Financing**: Indirect auto loans originated through franchise and independent dealerships; surpassed $1 billion in originations by mid-2025.
- **Home Improvement Financing**: Flexible loan programs for contractors and homeowners; surpassed $1 billion in originations by December 2024.
- **Flex Pay** (formerly Uplift): Travel-focused buy now, pay later (BNPL) solution, now rebranded and powering flexible payments for Expedia Group cruise bookings.
- **Premier Savings**: High-yield savings account with competitive APY, no monthly fees, and FDIC/NCUA insurance.
- **Boost Money**: Acquired product offering high-yield savings and secured credit cards.

## Market Standing
- **Valuation**: $7.3 billion (Series G round, October 2025) [wikipedia.org]
- **Key Metric**: Over $50 billion in credit made available to more than 8 million customers since inception. [upgrade.com]
- **Total Equity Raised**: ~$750 million [wikipedia.org]
- **Notable Investors/Partners**: Neuberger Berman (lead Series G), Santander Group, Koch Disruptive Technologies, Coatue Management, DST Global, Ribbit Capital, LuminArx Capital Management. [wikipedia.org]
- **Growth Signals**:
  - Auto loan originations surpassed $1 billion in first ~18 months of indirect lending.
  - Home improvement originations crossed $1 billion by end of 2024.
  - Cruise booking division achieved 23% YoY growth in 2024.
  - Named to CNBC’s World’s Top 250 Fintech Companies (2024, 2025) and USA Today’s Most Trusted Brands in Banking & Financial Services (March 2026). [wikipedia.org]

## Competitive Advantages
- **Hybrid Credit Innovation**: Products like the Upgrade Card and OneCard blur the line between credit cards and installment loans, giving consumers flexibility to avoid revolving debt.
- **Speed of Execution**: Launched several new product lines (auto, home improvement, travel BNPL) in rapid succession and hit billion-dollar milestones within 1–2 years.
- **Deep Industry Experience**: Founded by LendingClub’s former CEO, with a team experienced in marketplace lending and regulatory navigation.
- **Scalable Platform**: Uses a technology-driven, branchless model that keeps costs low and allows fast iteration.

## Strategic Focus
- **Expanding Product Verticals**: Continuing to grow auto, home improvement, and travel (Flex Pay) lending channels.
- **Partnership Growth**: Deepening integrations with major travel platforms (Expedia Group), dealer networks, and contractors.
- **Responsible Credit**: Emphasizing products that help consumers avoid high-interest revolving debt and build credit.
- **Geographic Footprint**: U.S.-focused with remote and regional offices; potential further international expansion via Flex Pay in Canada.

## Why Work Here
- **Culture & Values**: Core values include “We Move Fast,” “We Act as Owners,” “We Help Each Other,” and “We Are Always Learning.” Emphasis on curiosity, continuous improvement, and inclusive team environment. [upgrade.com]
- **Recognition**: Named to Forbes’ America’s Best Startup Employers (2026) and BuiltIn’s Best Places to Work. [upgrade.com]
- **Remote/Hybrid Policy**: Multiple office locations (San Francisco HQ, Atlanta, Phoenix, Montreal, Orange County) and remote-friendly roles (e.g., remote Account Managers, Senior Data Analysts). Not fully remote for all positions, but flexibility exists.
- **Compensation & Benefits**:
  - 100% paid medical, dental, and vision insurance for team members.
  - Competitive salary plus stock options.
  - 401(k) with 4% match, fully vested immediately.
  - Unlimited PTO for salaried positions.
  - Paid parental leave and wellness programs. [upgrade.com]

## Sources
1. [upgrade.com/careers](https://www.upgrade.com/careers/)
2. [greenhouse.io/jobs](https://job-boards.greenhouse.io/upgrade)
3. [upgrade.com/about](https://www.upgrade.com/about/)
4. [upgrade.com/careers/benefits](https://www.upgrade.com/careers/benefits/)
5. [wikipedia.org](https://en.wikipedia.org/wiki/Upgrade,_Inc.)

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