--- title: 'Data Analyst V (6347) at itD Tech' canonical: 'https://feeny.ai/job/data-analyst-v-6347-itd-tech-phoenix-tn8n2bzvrd0s' type: 'job' last_seen: '2026-10-20' --- # Data Analyst V (6347) at itD Tech - **Company:** itD Tech - **Location:** Phoenix, AZ - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-20 - **Apply:** https://job-boards.greenhouse.io/itd/jobs/4451184009 ## Job description Data Analyst V itD is seeking a Data Analyst V to analyze customer experience and customer support data for Reality Labs, uncover actionable insights, and improve customer satisfaction across the end-to-end customer journey. The ideal candidate will bring 8+ years of experience in data analytics or data science, strong SQL and Python or R programming skills, and expertise in statistical modeling, predictive analytics, and Generative AI to translate complex customer data into insights that drive business improvements and customer-centric decisions. Location: Remote – US (Candidates must be able to work Central or Pacific Time hours) Duration: 12 months, with potential for extension or conversion Schedule: 40 hours per week, Monday–Friday; no overtime. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. ## Responsibilities - Analyze large, complex datasets using SQL, Python or R, and statistical techniques to identify customer experience trends, pain points, and opportunities for improvement. - Synthesize customer signals from surveys, digital analytics, behavioral data, operational metrics, and customer support interactions across the end-to-end customer journey. - Apply statistical modeling, predictive analytics, machine learning, and natural language processing (NLP) to analyze customer support conversations, transcripts, and tickets to generate actionable insights. - Develop customer segmentation and clustering models to identify common customer issues and recommend targeted solutions, including self-service resources. - Integrate customer feedback with transactional, operational, and behavioral data to identify key drivers of customer satisfaction and business outcomes. - Design, test, and launch customer experience and support metric scorecards to track KPIs and evaluate performance across digital, AI-powered, and human-assisted support channels. - Leverage Generative AI tools, large language models (LLMs), and AI agents to automate data analysis, clean datasets, generate visualizations, and streamline multi-step analytical workflows. - Quantify the business impact and ROI of customer experience initiatives by connecting customer metrics with business outcomes. - Communicate complex analytical findings through clear, compelling reports and presentations, influencing stakeholders and driving corrective actions. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning materials, including blogs and media materials. - Build materials to contribute to the Digital Transformation practice. - Attend internal itD networking events, both in person and virtually. - Work with leadership on career fast-track opportunities. Required Qualifications and Skills - Bachelor's degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field. - 8+ years of experience in data analytics, data science, or a related field. - 2+ years of experience in customer experience, customer support, customer insights analytics, or marketing analytics. - Strong SQL programming skills and proficiency in Python or R. - Proficiency in statistical analysis techniques, including correlation analysis, multivariate regression, and feature-importance methods. - Experience with predictive analytics, machine learning, or AI techniques. - Working knowledge of AI-powered analytical tools and Generative AI technologies, including LLMs and AI agents. - Ability to translate complex data from multiple sources into clear, actionable insights tailored to stakeholder needs. - Demonstrated ability to collaborate with cross-functional teams and communicate technical findings to non-technical audiences. ## Preferred Qualifications and Skills - Master's or Ph.D. degree in a quantitative field. - Experience working with Customer Experience (CX) or Voice of Customer (VoC) metrics, including NPS, CSAT, customer surveys, and customer feedback. - Familiarity with consumer electronics or retail businesses. - Experience with machine learning libraries and frameworks, such as Pandas, scikit-learn, TensorFlow, or PyTorch. - Previous experience at Meta or another large technology company. Education Bachelor's degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field required. A master's or Ph.D. degree in a quantitative field is preferred. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today! ## About itD Tech ## Company Overview - **One-liner**: itD Tech helps enterprises become AI‑ready by evolving systems, governance, operations, and customer ecosystems through a combination of consulting, managed services, and proprietary SaaS platforms. - **Entity Type**: Private (privately held, woman‑ and minority‑owned) - **Headquarters**: Campbell, California, United States (Silicon Valley) – also listed as San Jose, CA on its website - **Founded**: 2005 - **Founders**: Renée La Londe (CEO) ## Core Business - **Primary industry/industries**: IT Services and IT Consulting; Digital Transformation; AI Readiness; Software Development - **Target customers**: B2B – Fortune 500 enterprises across technology, healthcare, and finance - **Mission or purpose statement**: “Innovate Transform Deliver” – solving the toughest business challenges by combining the experience of a full‑service consultancy with the agility of a specialized firm. The company’s motto is “Impossible drives us.” ## Products & Services - **ChaMa® (Change Management)**: A proprietary SaaS platform that digitizes enterprise change management, helping organizations measure, track, implement, and manage change at scale. - **SmartConX™ (Integration as a Service)**: A PaaS offering pre‑built connectors and custom integrations to seamlessly connect digital experiences. - **fastr.ai (Intelligent Recruiting Platform)**: An AI‑powered cloud platform that re‑engineers the recruiting process by enabling talent teams to instantly discover candidates. - **Enterprise Search & Personalization (powered by Coveo)**: An AI/ML‑driven search and data management solution for IT, e‑commerce, and customer support. - **AI‑Ready Enterprise Foundations**: Services to clean data pipelines, achieve data parity, and build scalable infrastructure for production‑grade AI. - **AI‑Enabled Operations & Workforce**: Leveraging ChaMa® to automate high‑volume technical tasks and shift teams from reactive execution to strategic innovation. - **Intelligent Customer Ecosystems**: Federated search, LLM‑powered M&A assistants, and SmartConX™ integrations that turn support into a revenue engine (e.g., $54M in annual case deflections, 50% increase in self‑service). - **Secure & Governed AI**: Automated governance frameworks and proactive moderation models for compliance and audit‑readiness. - **Other services**: BI, data & analytics, software engineering, cloud engineering, PMO, managed services, digital accessibility, enterprise community management, and quality assurance. ## Market Standing - **Valuation/Market Cap**: Not publicly available (privately held) - **Key Metric**: Annual revenue not formally disclosed. Third‑party data (LinkedIn) estimates USD $310,000, but this appears inconsistent with the company’s scale and client base; the website cites over $500M in leaked revenue identified and $121M+ in revenue generated/protected through its work. - **Notable Investors/Partners**: No external funding rounds identified; company appears organically grown. Partners include Coveo, Khoros, and major enterprise technology firms. Clients include Fortune 500 names across tech, healthcare, and finance. - **Growth Signals**: - 400+ zero‑disruption rollouts delivered with on‑time record - 100% data parity in migration of 24,000+ complex M&A records - 5,000+ manual ops hours reclaimed annually through automation - 54% improvement in customer experience metrics - 25+ Stevie Awards, multiple Forrester and Khoros awards, “Disruptor Company of the Year” ## Competitive Advantages - **20 years of enterprise delivery** with a track record of on‑time, zero‑disruption rollouts for Fortune 500 clients. - **Proprietary SaaS platforms** (ChaMa®, SmartConX™, fastr.ai) that embed change management and automation directly into engagements. - **People‑first change management** methodology that ensures technology adoption sticks – a key differentiator in AI transformation projects. - **Woman‑ and minority‑owned** certification (WBENC) that attracts a diverse talent pool and provides a unique perspective for clients. - **Global delivery model** with onshore/nearshore/offshore centers in the US, India, Poland, Mexico, Ireland, and the UK, enabling follow‑the‑sun support. ## Strategic Focus - Helping enterprises become **AI‑ready** by modernizing data governance, operations, and customer ecosystems. - Expanding the use of its proprietary SaaS products (ChaMa®, SmartConX™, fastr.ai) as revenue‑generating platforms. - Deepening expertise in **secure and governed AI** to turn compliance into a competitive advantage. - Continuing to invest in **enterprise search, LLM‑powered tools, and intelligent self‑serve** for customer experience. ## Why Work Here - **Culture**: Core values of “Trust above all,” “Extreme teamwork,” “Relentless innovation,” “Make success personal,” and “Diverse people. Divergent thinking.” The company emphasizes a flexible, ambitious environment where employees can “define your own journey.” - **Remote/Hybrid**: Many roles are listed as fully remote (e.g., Remote PST, CST/EST), though there are physical offices in San Jose (HQ), San Francisco, Austin, Wichita, Hyderabad, Krakow, Guadalajara, London, and Cork. - **Benefits** (per careers page): - **Health**: Health, dental, vision insurance; Health Savings Account - **Future**: Life insurance, disability insurance, 401K matching, financial advisor - **Time**: Flexible hours, holidays, competitive wages, bereavement leave - **Well‑Being**: Employee assistance, tuition reimbursement, commuter benefits, company events - **Employee Sentiment**: LinkedIn employer rating 3.7/5 (125 reviews) – Work‑Life 3.8, Compensation 3.4, Culture 4.0, Career 3.7. - **Diversity & Giving**: Woman‑owned business; runs the Girls Leadership Academy Meetup (GLAM) and provides internships to female engineering students through the Institute of Technology & Science for Women. ## Sources 1. [itdtech.com](https://www.itdtech.com/) – Main website 2. [itdtech.com/careers](http://itdtech.com/careers) – Careers page 3. [itdtech.com/careers/work-with-us](http://itdtech.com/careers/work-with-us) – Work With Us page 4. [itdtech.com – Overview Flyer (PDF)](https://itdtech.com/wp-content/uploads/2025/08/itD_Overview_Flyer.pdf) – Company overview 5. [linkedin.com/company/itd-tech](https://www.linkedin.com/company/itd-tech) – LinkedIn company page (employees, financials, reviews) ## Other roles at itD Tech - [Project Coordinator III (6350)](https://feeny.ai/job/project-coordinator-iii-6350-itd-tech-sunnyvale-yac5ekm7s2zr) — Sunnyvale, CA - [Operations Manager-6345](https://feeny.ai/job/operations-manager-6345-itd-tech-san-jose-t6ghjhd003qp) — San Jose, CA - [Technical Program Manager IV-6344](https://feeny.ai/job/technical-program-manager-iv-6344-itd-tech-san-jose-0qbzyhd8m4fe) — San Jose, CA - [Senior Financial Analyst (6343)](https://feeny.ai/job/senior-financial-analyst-6343-itd-tech-united-states-am9r0410d2zp) — United States - [Sales Operations Analyst I-6342](https://feeny.ai/job/sales-operations-analyst-i-6342-itd-tech-austin-b51vmq0w96vg) — Austin, TX - [Engineering Program Manager (6341)](https://feeny.ai/job/engineering-program-manager-6341-itd-tech-bay-area-9c1svvb81pg5) — Bay Area - [Business Analyst – Demand Forecasting (6339)](https://feeny.ai/job/business-analyst-demand-forecasting-6339-itd-tech-burlingame-4eaqdh89r0xj) — Burlingame, CA - [Technical Program Manager – AI Research-((6337)](https://feeny.ai/job/technical-program-manager-ai-research-6337-itd-tech-san-jose-qv6ejnrx6f18) — San Jose, CA - [Data Engineer-6336](https://feeny.ai/job/data-engineer-6336-itd-tech-san-jose-vykeyc72t2n9) — San Jose, CA - [Operations Coordinator III-6335](https://feeny.ai/job/operations-coordinator-iii-6335-itd-tech-redmond-hs28xvhgs36t) — Redmond, WA