--- title: 'Data Center Engineer (On-site) at Trace3' canonical: 'https://feeny.ai/job/data-center-engineer-on-site-trace3-phoenix-whre9jj84q4b' type: 'job' last_seen: '2026-10-17' --- # Data Center Engineer (On-site) at Trace3 - **Company:** Trace3 - **Location:** Phoenix, AZ - **Compensation:** $74k–$85k - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/trace3/jobs/8259056 ## Job description Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: The Data Center Engineer will provide advanced technical support and resolve issues with unique client servers, storage, and networking hardware, both on-site and remotely. This position will lead assessments of escalated technical issues, use independent judgment to develop and execute remediation plans, perform in-depth root cause analysis, and drive resolution efforts. *** This is a position with a 100% Onsite requirement*** What You’ll Do: - Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and extend support to storage and networking devices. - Consult with clients to assess business requirements, use approved management tools to diagnose failures, and develop tailored remediation plans, deliverables, and next steps. - Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation. - Troubleshoot, replace, and validate server hardware components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards. - Configure platform-level management functions, including out-of-band management controllers such as iLO, iDRAC, XCC, and BMC; set up credentials; apply firmware and basic hardware configuration settings; and create bootable media for various utilities and tools. - Maintain monthly onsite spare-parts inventory, coordinate replenishment needs with the team, and support planning when required parts are unavailable. This includes monitoring the warehouse for spares and adding them to the stock. - Process RMA returns and track items through completion. - Lead customer phone and remote-support sessions to gather technical details, explain findings, coordinate resolution activities, and manage service requests with customers, partners, and backline support, including dispatch, escalation, component replacement, exchange, or vendor-provided fixes. - Manage customer support requests and escalations in accordance with contractual service-level agreements and agreed-upon technical standards, while documenting diagnostic findings, corrective actions, validation evidence, and as-built configurations in the applicable service record or ticket. - Develop and maintain technical knowledge articles covering supported products, current support policies, best practices, service delivery methods, and lessons learned from complex remediation work. - Support special projects as needed, including new device installations, equipment decommissions, and related data center activities. ## Qualifications and Interests - Bachelor’s Degree in Engineering, Information Technology/Systems, Computer Science, or equivalent level of work experience. - A minimum of 4 years’ experience leading technical root cause analysis, developing and executing unique and individualized resolution plans on server, storage, or networking hardware. - CompTIA and Linux Certifications or equivalent. - Ability to operate independently and make significant decisions for unique client environments with minimal to no supervision. - Exceptional attention to detail, strong organizational and troubleshooting skills. - Proficient in service and repair of all systems (current, new, and updates) - Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow). - Must be customer-centric and can work under aggressive timelines. - Ability to multi-task while adhering to Company and customer standards. Physical Demands: While performing the duties of this position, the employee is frequently required to sit, stand, talk, and hear. Specific vision abilities required to read small, printed materials and a computer screen; including close vision and the ability to adjust focus. The employee must possess alertness and stamina to perform daily duties and work indoors. The work requires moderate physical exertion with long periods of standing; frequent walking; frequent bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 50 pounds (unassisted) and up to 200 pounds (assisted). Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position. Must have the ability to walk for up to 5 miles while performing work duties. Work Enviroment: While performing the duties of this job, the employee may frequently be surrounded by loud noises and varying temperatures. Work is often performed in client locations which can consist of (but not limited to) data centers, office spaces (small and large), a computer laboratory environment, and various other types of outdoor environments. Must be able to work weekends and after hours. Ability to travel domestically up to 20% of the time. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $74,000—$85,000 USD The Perks - Comprehensive medical, dental and vision plans for you and your dependents - 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability - Competitive Compensation - Training and development programs - Major offices stocked with snacks and beverages - Collaborative and cool culture - Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs. ## About Trace3 ## Company Overview - **One-liner**: Trace3 is a leading Transformative IT Authority that consults on, integrates, and operates solutions across AI, data, security, and cloud to help enterprises embrace emerging technology and drive measurable business value. - **Entity Type**: Private (acquired by Apollo Funds in August 2025; previously backed by H.I.G. Capital) - **Headquarters**: Irvine, California, United States - **Founded**: 2002 - **Founders**: Not publicly named (Joe Quaglia is the CEO per Indeed) ## Core Business - **Primary Industry**: Information Technology & Services (IT Consulting, Systems Integration, Managed Services) - **Target Customers**: Enterprise and Mid-Market organizations across Financial Services, Healthcare, Government (Federal & SLED), and other regulated industries. - **Mission/Purpose**: "All Possibilities Live in Technology" — turning that belief into true business transformation for clients. ## Products & Services Trace3 operates through several key practice areas and a dedicated government arm: - **AI & Data Consulting**: Practical AI enablement (e.g., Copilot for M365), custom AI/ML solutions, data strategy, and analytics. Helps clients start small with AI and scale. - **Cloud Services**: Cloud architecture, migration, hybrid cloud (VCF9), and managed cloud operations. - **Cybersecurity**: Security strategy, architecture, engineering, and managed security services (Splunk delivery, security generalists). - **Modern Infrastructure**: Hybrid cloud architecture, data center modernization, networking. - **Managed Services**: Tier 1-3 support, service desk, and ongoing IT operations management. - **Management Consulting**: Strategic advisory, portfolio management, and business transformation consulting. - **Trace3 Government**: A joint venture with Zivaro (formed 2024) focused on DoD, DOE, and SLED clients with over 120 cleared engineers. - **Innovation Program**: Custom IT research, VC/PE thematic briefings, and access to emerging startups. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). Acquired by Apollo Funds in August 2025; prior PE round led by H.I.G. Capital in 2017. - **Key Metric**: Annual Revenue of **$2.85 Billion** (USD) as of the latest available data. - **Notable Investors/Partners**: - **Parent Company**: Apollo Global Management, Inc. - **Previous Investor**: H.I.G. Capital - **Key OEM Partners**: Cisco, Microsoft, Amazon Web Services (AWS), Dell Technologies, Palo Alto Networks, Splunk. - **Growth Signals**: - **Headcount**: 1,064 employees (+4.1% YoY) with 109 active job postings (+186.8% YoY). - **Acquisition Spree**: Acquired Zivaro (2024), Ivoxy (2025), and multiple other firms (Set Solutions, Optio Data, Tail Wind Informatics, Groupware Technology, LaSalle Solutions) to build scale. - **Government Expansion**: Launched Trace3 Government in 2024, targeting classified and mission-critical work. - **Talent Sources**: Heavy recruitment from Cisco, Microsoft, AWS, Dell, and competitors (e360, World Wide Technology, Insight). ## Competitive Advantages - **Vendor Agnostic Stance**: Provides unbiased, agnostic assessments of the technology landscape — a key differentiator from resellers. - **Deep VC/PE Relationships**: "On a first-name basis with major VC firms" — allows clients early access to emerging tech and innovation briefings. - **Scale & Breadth**: 700+ engineers (including 120+ cleared government engineers), national presence, and multiple acquired specialty firms under one roof. - **Government Security Clearances**: Many engineers hold top-secret clearances (DoD, DOE), a high barrier to entry for competitors. - **Proven M&A Integration**: Successfully rolled up 7+ companies to build a comprehensive service portfolio. ## Strategic Focus - **AI as a Core Growth Engine**: "Run with AI" and "Transform with AI" are central themes. Focused on practical, low-risk AI adoption for enterprises. - **Government Sector Expansion**: Trace3 Government is a major growth vector, targeting federal and state contracts. - **M&A Roll-Up**: Continue acquiring niche consultancies to deepen capabilities in data, security, and cloud. - **Managed Services Growth**: Building out a national managed services footprint (Tier 1-3 support centers in multiple cities). ## Why Work Here - **Culture**: Described as "the spirit of a startup with the advantage of a scalable business." Core values include Teamwork, Innovation, Consultative approach, and being "Humble, Hungry, & Smart." - **Remote/Hybrid/Office**: Mixed. Many roles are remote (e.g., Cloud Engineers, Solutions Architects), but some are on-site (e.g., Managed Services Engineers in Phoenix, Atlanta, Chicago, Las Vegas). Sales and consulting roles often require regional presence. - **Notable Perks**: - Comprehensive medical, dental, and vision plans - 401(k) retirement plan and 529 college savings plan - HSA, life insurance, and long-term disability - Generous PTO and work-life balance - Stocked kitchens with snacks and beverages - Training and development programs - Competitive compensation packages - **Engineering Culture**: Heavy emphasis on emerging tech (AI, cloud, security). Engineers get exposure to cutting-edge tools and vendor relationships. Many roles require certifications and deep technical expertise. - **CEO Approval Rating**: 51% on Indeed (average for a large consulting firm). ## Sources 1. [trace3.com](https://www.trace3.com/) 2. [trace3.com/careers](https://www.trace3.com/careers) 3. [Greenhouse Job Board](http://job-boards.greenhouse.io/trace3) 4. [LinkedIn Company Page](https://www.linkedin.com/company/trace3) 5. 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