---
title: 'Data Engineer at UJET'
canonical: 'https://feeny.ai/job/data-engineer-ujet-united-states-sx1xpvcd6b5t'
type: 'job'
last_seen: '2026-10-13'
---

# Data Engineer at UJET

- **Company:** UJET
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/ujet/jobs/4736897005

## Job description

## About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at [www.ujet.cx](http://www.ujet.cx/).

Opportunity

UJET is looking for a Data Engineer to join our growing Data Platform team. You'll own our data systems end to end: CDC replication out of production MySQL, the pipelines and jobs that shape data in BigQuery, the Terraform-managed infrastructure underneath, and the Looker models on top. dbt is central to how we work. You'll build models yourself and set the patterns that let analysts, product partners, and engineers ship their own safely. You should be comfortable debugging a replication issue in the morning and tuning a Looker explore in the afternoon.

This data powers reporting for thousands of customer tenants, including embedded Looker analytics for enterprise customers, and the internal metrics our Operations and Finance teams run the business on. Over the coming year, our focus is data trust and reliability, platform modernization, and treating data as a product. You'll help shape all three.

## Our Stack

- Sources and ingestion: Cloud SQL (MySQL) and BigQuery via GCP Datastream (CDC)
- Warehouse and transformation: BigQuery, dbt (dbt Labs)
- Orchestration: GKE-based, using Kubernetes CronJobs and Argo Workflows
- Semantic layer and reporting: Looker / LookML
- Languages: Python and SQL; core application infra is Ruby on Rails and Go

## What You'll Do

Data platform enablement

- Build and evolve the data platform foundations that make it easy and safe for others to ship dbt work (project structure, environments, permissions, patterns, documentation)
- Establish and maintain standards and guardrails for dbt development (testing strategy, source freshness, documentation, code review practices)
- Improve the developer experience for data workflows, including CI/CD, automated checks, and repeatable deployment patterns
- Manage data infrastructure as code with Terraform, including pipelines, IAM, and environments

Ingestion and CDC

- Improve and troubleshoot CDC replication from MySQL to BigQuery with Datastream
- Build tooling for backfills, drift detection, and reconciliation between source databases and the warehouse
- Contribute to infrastructure decisions on data ingestion and platform evolution, including latency, throughput, and alternative CDC approaches

Trusted metrics and analytics

- Partner with Analytics and Finance to define and deliver trusted metrics and dashboards in Looker
- Build and maintain analytics-ready datasets that support self-serve reporting and experimentation
- Support customer-facing, multi-tenant reporting with a focus on correctness, tenant isolation, and query performance

Data modeling and transformation (dbt + BigQuery)

- Develop and optimize BigQuery data models for analytics and product use cases
- Implement ELT best practices in dbt, including testing, documentation, and versioning

Pipelines, reliability, and cost

- Design, build, and maintain scalable data pipelines using Python, dbt, and containerized jobs on GKE
- Ensure data quality, reliability, and observability for critical datasets and reporting
- Optimize performance and cost across BigQuery and data pipelines

Cross-functional delivery

- Integrate data workflows with backend services and APIs
- Work with Product and Engineering to translate business needs into data solutions

## Requirements

- 5+ years of software engineering experience, with deep data platform experience
- Strong programming skills in Python
- Strong SQL skills and experience with analytical data modeling
- Hands-on experience with BigQuery (or a similar cloud data warehouse)
- Production experience with dbt (dbt Labs), including building models yourself
- Experience building or improving the infrastructure around data workflows (reliability, observability, CI/CD, permissions, environments, deployment patterns)
- Experience with infrastructure as code, preferably Terraform
- Experience with a major cloud platform (GCP preferred)
- Strong software engineering fundamentals (testing, version control, code reviews)

## Preferred Qualifications

- Experience with GCP services (Datastream, Cloud Storage, Cloud Run, and Pub/Sub)
- Change data capture experience (GCP Datastream or MySQL binlog/GTID replication)
- Experience with Kubernetes-based orchestration (Argo Workflows or similar)
- Experience with Looker (LookML, semantic modeling, dashboards)
- Familiarity with Ruby on Rails or Go, which power the application-layer services our data platform depends on
- Experience collaborating with Product to gather requirements and translate business needs into data solutions

## Compensation

Annual US Hiring Range: $140,000 – $160,000*

*A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

#LI-Remote

Why UJET?

- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

AI Use in Our Hiring Process

UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.

Reasonable Accommodation

If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact peopleteam@ujet.cx.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.

## About UJET

## Company Overview
- **One-liner**: UJET is an AI-powered, cloud-native Contact Center as a Service (CCaaS) platform that unifies voice, digital, and self-service channels to deliver modern, secure customer experiences.
- **Entity Type**: Private (Series B; total funding of $176.6M across 4 rounds [LinkedIn](https://www.linkedin.com/company/ujetcx))
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015
- **Founders**: Anand Janefalkar [careers page](https://click.ujet.co/careers)

## Core Business
- **Primary industry**: Cloud Contact Center Software (CCaaS), AI-powered Customer Experience (CX)
- **Target customers**: B2B – enterprises and mid-market organizations across North America, EMEA, and APAC
- **Mission / purpose**: “Redefining contact centers with an AI-powered, cloud-native platform designed for the future” – empowering agents and optimizing customer journeys while protecting data privacy [careers page](https://click.ujet.co/careers)

## Products & Services
- **UJET Platform (CCaaS + WFM)**: Unified contact center solution integrating voice, chat, mobile in-app support, and SMS – with AI-driven routing, unified agent desktop, real-time supervisor tools, and workforce management. CRM-first architecture that stores no PII [ujet.cx](https://ujet.cx/).
- **Spiral by UJET (Conversational Analytics)**: AI agent that analyzes 100% of conversations (voice, chat, email) to auto-generate taxonomies, surface root causes, detect emerging issues, and recommend agent best practices [ujet.cx](https://ujet.cx/).
- **AXO (Agentic Experience Orchestration)**: Persistent AI layer that integrates enterprise data and systems, providing next-best-action guidance, real-time coaching, and automated workflow execution [ujet.cx](https://ujet.cx/).
- **AI Virtual Agents & Agent Assist**: Generative AI virtual agents for self-service with context-preserving escalation; real-time agent assist with suggested responses and coaching [ujet.cx](https://ujet.cx/).
- **Integrations**: Native connectors to Salesforce, Zendesk, Microsoft Dynamics, and custom CRMs; partnership ecosystem for WEM, outbound dialing, quality management, and BI [ujet.cx](https://ujet.cx/).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue reported as $4.1M on LinkedIn; total funding $176.6M (Series B led by Citi Ventures with returning investors Kleiner Perkins and DCM, plus later investment from Google Ventures) [LinkedIn](https://www.linkedin.com/company/ujetcx), [careers page](https://click.ujet.co/careers)
- **Notable Investors**: Citi Ventures, Kleiner Perkins, DCM, Google Ventures [careers page](https://click.ujet.co/careers)
- **Growth Signals**:
  - Headcount of 207 employees (+8% YoY) [LinkedIn](https://www.linkedin.com/company/ujetcx)
  - Scalable the largest single-tenant cloud instance to 28k users in three weeks [careers page](https://click.ujet.co/careers)
  - Expanded Google Cloud partnership to build AI-powered CCaaS on GCP with Vertex AI & CCAI [careers page](https://click.ujet.co/careers)
  - Acquired Spiral to become an AI-first company [careers page](https://click.ujet.co/careers)
  - Recognized as G2 Leader (Winter 2026), Best Usability (Fall 2025), and Users Love Us multiple years [careers page](https://click.ujet.co/careers)

## Competitive Advantages
- **CRM-first, PII-free architecture**: No PII stored, differentiating on security and compliance (SOC 2, HIPAA, PCI) – “Security built into our DNA” [ujet.cx](https://ujet.cx/).
- **100% conversation analysis** with autonomous taxonomy generation (vs. industry-standard 3-5% sampling) [ujet.cx](https://ujet.cx/).
- **Multi-modal, mobile-native support**: In-app voice, video, screen sharing, and biometric authentication – built for the smartphone era [ujet.cx](https://ujet.cx/).
- **Scalability & reliability**: Proven ability to deploy the world’s largest single-tenant cloud instance rapidly [careers page](https://click.ujet.co/careers).

## Strategic Focus
- **AI-first transformation**: Deep integration of generative AI (via Spiral acquisition and Google Cloud partnership) across all platform layers – virtual agents, agent assist, and analytics [careers page](https://click.ujet.co/careers).
- **Ecosystem expansion**: Partnerships with Avant, Intelisys, Telarus to reach mainstream contact center market; deep Google Cloud collaboration [careers page](https://click.ujet.co/careers).
- **Global growth**: Operations in 16 countries including Portugal, South Korea, Bangladesh, Ireland, Philippines, with offices in San Francisco, Austin, London, Seoul, and Porto [LinkedIn](https://www.linkedin.com/company/ujetcx), [Built In](https://builtin.com/company/ujetcx).

## Why Work Here
- **Culture**: “Ideas move fast, egos stay small” – collaborative, innovation-driven, and customer-focused environment [careers page](https://click.ujet.co/careers).
- **Remote-first**: Global remote-first team with optional in-person hub spaces in San Francisco, Austin, Los Angeles, London, Seoul, and Porto [careers page](https://click.ujet.co/careers), [Built In](https://builtin.com/company/ujetcx).
- **Compensation & benefits**: Competitive salary, equity, 401K, rich medical/dental/vision plans, 12 weeks paid parental leave, flexible discretionary time off, fertility benefits, mobile phone discount [careers page](https://click.ujet.co/careers), [Built In](https://builtin.com/company/ujetcx).
- **Engineering culture**: “Impact, Rewarded” – emphasis on building technology that strengthens customer-business connections; open roles include AI Software Engineer, Senior Manager Core Infrastructure, Senior Site Reliability Engineer [Greenhouse](http://job-boards.greenhouse.io/ujet).

## Sources
1. [ujet.cx](https://ujet.cx/)
2. [careers page](https://click.ujet.co/careers)
3. [Greenhouse jobs](http://job-boards.greenhouse.io/ujet)
4. [LinkedIn](https://www.linkedin.com/company/ujetcx)
5. [Built In](https://builtin.com/company/ujetcx)

## Other roles at UJET

- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-ujet-canada-gjxnc4msyqqb) — Canada
- [Customer Support Engineer (CSE)](https://feeny.ai/job/customer-support-engineer-cse-ujet-philippines-d2zt0q46ft7m) — Philippines
- [Customer Support Engineer (CSE)](https://feeny.ai/job/customer-support-engineer-cse-ujet-porto-hxed7hajtv3g) — Porto, Portugal
- [GTM Chief of Staff - Revenue Operations](https://feeny.ai/job/gtm-chief-of-staff-revenue-operations-ujet-united-states-typ2yfw0080j) — United States
- [Senior Site Reliability Engineer (SRE)](https://feeny.ai/job/senior-site-reliability-engineer-sre-ujet-seoul-8fhg3k83rc36) — Seoul, South Korea
- [Full Stack Engineer, AI Platform](https://feeny.ai/job/full-stack-engineer-ai-platform-ujet-united-states-zp8g22xxcs0f) — United States
- [General Application](https://feeny.ai/job/general-application-ujet-austin-eqfdtxr7m896) — Austin, TX / Los Angeles, CA / Porto, Portugal / Canada / United States / San Francisco, CA / Seoul, South Korea
- [Data Engineer](https://feeny.ai/job/data-engineer-farfetch-porto-5nw7bs29y01x) — Porto, Portugal
- [Data Engineer](https://feeny.ai/job/data-engineer-d-a-davidson-western-states-or-midwest-7vaahcb8y81d) — Western States OR Midwest
- [Data Engineer](https://feeny.ai/job/data-engineer-neara-vilnius-d6kf564y9z46) — Vilnius