---
title: 'Data & Infrastructure Support Engineer at ATI Business Group'
canonical: 'https://feeny.ai/job/data-infrastructure-support-engineer-ati-business-group-central-jakarta-24bn11570yjg'
type: 'job'
last_seen: '2026-10-20'
---

# Data & Infrastructure Support Engineer at ATI Business Group

- **Company:** ATI Business Group
- **Location:** Central Jakarta, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/atibusinessgroup/24de64fd-dffa-4b24-823f-1580401cac1c

## Job description

Are you someone who enjoys troubleshooting technical issues, investigating what’s happening behind the scenes, and finding the root cause of unfamiliar problems? Do you feel comfortable working with logs, dashboards, alerts, and monitoring tools to turn incidents into clear diagnoses and solutions?

We’re looking for a Data & Infrastructure Support Engineer to join our team at ATI Business Group. In this role, you’ll be the first point of contact for data and infrastructure incidents, investigating issues, reviewing logs and monitoring tools, forming an initial diagnosis, and either resolving the issue or escalating it with clear supporting context. As our technology environment continues to evolve, you’ll also have opportunities to develop your skills in RPA and AI/LLM support, working alongside the relevant engineering teams.

## Key Responsibilities

- Act as the first point of contact for data and infrastructure support incidents, investigating issues and either resolving or escalating them appropriately.
- Review logs, dashboards, alerts, and monitoring tools to identify probable causes and distinguish between temporary and systemic issues.
- Support the health and availability of servers, cloud services, networking, storage, and data platforms, including troubleshooting connectivity, performance, and availability issues.
- Monitor and troubleshoot data pipelines, ETL/ELT jobs, data warehouses, and scheduled processes, including job failures, data quality issues, latency, and throughput problems.
- Manage support tickets and queues within agreed SLA, keeping stakeholders informed and documenting investigation and resolution steps.
- Escalate complex or unresolved issues to Level 2/3 or specialist teams with clear diagnostic information.
- Follow existing troubleshooting runbooks and contribute to improving documentation and procedures based on newly identified issues.
- As you develop in the role, gain exposure to RPA support, including UiPath environments, robot health, queues, transactions, and basic automation exception triage.
- Build longer-term exposure to AI/LLM-powered solutions, supporting basic monitoring and incident triage alongside the relevant engineering teams.
- Identify opportunities to improve monitoring, alerting, documentation, and support processes to reduce recurring incidents and manual effort.

Is this you?

- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related technical field.
- Experience in technical support, service desk, infrastructure support, data operations, or a similar technical environment.
- A strong troubleshooting mindset with the ability to investigate unfamiliar issues methodically and reach an initial diagnosis.
- Comfortable working with logs, dashboards, alerts, and observability/monitoring tools such as Grafana, Datadog, Azure Monitor, Splunk, or similar.
- Familiarity with SQL, basic data querying, and data pipeline/ETL concepts.
- Understanding of cloud infrastructure fundamentals across Azure, AWS, or GCP, including VMs, storage, and basic networking.
- Basic scripting skills in Python, PowerShell, or similar languages for troubleshooting and routine operational checks.
- Familiarity with ITSM tools such as Jira Service Management, ServiceNow, or equivalent, including incident management, escalation, and SLA processes.
- Able to follow and contribute to technical runbooks and documentation, with clear communication skills for handovers and escalations.
- Exposure to UiPath or other RPA platforms, including UiPath Orchestrator, robots, queues, or transactions, is a plus.
- Exposure to Microsoft Power Automate, AI/LLM-powered applications, or related automation technologies is also a plus.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

- [Fare Loader Senior Supervisor](https://feeny.ai/job/fare-loader-senior-supervisor-ati-business-group-central-jakarta-hgcrzt1r95t9) — Central Jakarta, Indonesia
- [Marketing Designer](https://feeny.ai/job/marketing-designer-ati-business-group-central-jakarta-bqf47814p899) — Central Jakarta, Indonesia
- [Finance Operations Supervisor](https://feeny.ai/job/finance-operations-supervisor-ati-business-group-south-tangerang-xhhv6zj9pm47) — South Tangerang, Indonesia
- [[External MGM] 📢 Know Someone Who Speaks Japanese and Is Great with Numbers?](https://feeny.ai/job/external-mgm-know-someone-who-speaks-japanese-and-is-great-with-numbers-ati-79p7m03ktwwx) — South Tangerang, Indonesia
- [Japanese Speaking Operations Specialist](https://feeny.ai/job/japanese-speaking-operations-specialist-ati-business-group-south-tangerang-w5csaqw4b2w9) — South Tangerang, Indonesia
- [[External MGM] 📢 Know Someone Who'd Be a Great Fit? Refer Them to ATI Business Group!](https://feeny.ai/job/external-mgm-know-someone-who-d-be-a-great-fit-refer-them-to-ati-business-group-533pchy4z29k) — Central Jakarta, Indonesia
- [IT Operations Support](https://feeny.ai/job/it-operations-support-ati-business-group-south-tangerang-pvg8zhy6fayh) — South Tangerang, Indonesia
- [Finance & Operations Associate](https://feeny.ai/job/finance-operations-associate-ati-business-group-south-tangerang-awxg1mks6deq) — South Tangerang, Indonesia
- [Business Analyst](https://feeny.ai/job/business-analyst-ati-business-group-central-jakarta-ynr03bfqq064) — Central Jakarta, Indonesia
- [Agent Support Sr. Supervisor](https://feeny.ai/job/agent-support-sr-supervisor-ati-business-group-central-jakarta-y31jpzx75e0f) — Central Jakarta, Indonesia