--- title: 'Deal Desk Analyst at Vonage' canonical: 'https://feeny.ai/job/deal-desk-analyst-vonage-mexico-nzyjm2c3ghxr' type: 'job' last_seen: '2026-09-09' --- # Deal Desk Analyst at Vonage - **Company:** Vonage - **Location:** Mexico - **Work type:** remote - **Posted:** 2026-07-27 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/vonage/jobs/8613403002 ## Job description Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. ## Why this role matters Vonage is currently looking for a Deal Desk Analyst, based in Mexico who will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. The candidate will lead the commercial execution of complex, high-value deals and act as a strategic advisor responsible for bringing together Sales, Marketing, Operations, Product, Finance, and Legal team members to develop and execute Vonage’s pricing strategy. Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream. Your key responsibilities: - Work with the Sales Teams in building price quotes for customers, including our largest and most strategic accounts - Analyze deal margins and competitive positioning to ensure we are winning deals and market share without sacrificing long-term financial health. - Actively collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the on-boarding experience of customers - Help drive the adoption of CPQ, the Sales self-service quoting tool in SFDC. - Transform raw deal data into actionable insights, identifying pricing trends and competitive shifts to influence Vonage’s global pricing strategy. - Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team - Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and commercial best practices - Define and manage projects to deliver further operational efficiencies and deal velocity. ## What you'll bring Desired Skills and Experience - Bachelor’s degree required; Business, Economics, Finance or Accounting undergrad majors preferred - 4+ years in a Strategic Deal Desk, Sales Operations, or Commercial Finance role within a fast-paced SaaS or Telecom environment. - Proficiency in Salesforce (SFDC), Tableau and CPQ environments. - Strong analytical skills - Excellent communication skills - Problem solving - Excellent Excel skills and data manipulation - Fluent in English Personal Characteristics - You are a self-starter, an initiator - Customer-focused - Always thinks first about the needs of their internal customers. - You are delivery-focused - You are curious and informed - Stays on top of the latest in product, pricing, and industry news - You are structured in your approach - You have an innovative mindset and consistently challenge existing norms to drive improvement - You have a team first mentality and put the company objectives ahead of your own - Comfortable in a fast pace, global & multicultural environment ## How you'll benefit - Medical Insurance https://docs.google.com/document/d/1YG-tM5wQ0WllPxcL9C1tNyGmLil3XwBhPT4lksgffgM - Group Life Insurance https://docs.google.com/document/d/1YG-tM5wQ0WllPxcL9C1tNyGmLil3XwBhPT4lksgffgM - Meal Card (Pluxee Tienda Card) https://docs.google.com/document/d/1YG-tM5wQ0WllPxcL9C1tNyGmLil3XwBhPT4lksgffgM https://docs.google.com/document/d/1YG-tM5wQ0WllPxcL9C1tNyGmLil3XwBhPT4lksgffgM - Volunteer Time (VTO) https://docs.google.com/document/d/1YG-tM5wQ0WllPxcL9C1tNyGmLil3XwBhPT4lksgffgM - Ericsson Care Line https://docs.google.com/document/d/1YG-tM5wQ0WllPxcL9C1tNyGmLil3XwBhPT4lksgffgM - Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. ## #LI-ML1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. ## About Vonage ## Company Overview - **One-liner**: Vonage provides a cloud-based communications platform offering unified communications, contact centers, and programmable APIs for businesses and developers. - **Entity Type**: Private (Acquired by Ericsson in 2022) - **Headquarters**: Holmdel, New Jersey, USA - **Founded**: 2001 - **Founders**: Jeff Pulver, Craig Walker, and other co-founders ## Core Business - **Primary industry**: Cloud communications, Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS) - **Target customers**: B2B – enterprises, SMBs, developers - **Mission statement**: Accelerate the world’s ability to connect ## Products & Services - **[Vonage Communications Platform (VCP)]**: Fully programmable platform integrating Video, Voice, Chat, Messaging, and Verification into existing workflows. - **[Vonage Business Communications]**: Cloud-based unified communications solution for businesses (phone, messaging, video meetings). - **[Vonage Contact Center]**: AI-powered contact center solution for customer service and engagement. - **[Vonage APIs]**: Developer-friendly APIs for voice, SMS, video, and verification (built on the same platform). ## Market Standing - **Valuation/Market Cap**: Acquired by Ericsson for $6.2 billion in 2022. Current valuation not publicly disclosed (subsidiary). - **Key Metrics**: - Over 2,000 employees - Over 1.6 million registered developers - 236 US patents (71 patents in other countries) - 25 billion minutes and messages terminated yearly - Serves over 100,000 businesses worldwide (source: [vonage.com](https://www.vonage.com/about-us/)) - **Notable Investors/Partners**: Parent company – Ericsson; integration with Ericsson’s network APIs and 5G strategy. - **Growth Signals**: Continued expansion of programmable communications portfolio; growing developer community (1.6M+ registered); global office presence in US, Europe, and Asia. ## Competitive Advantages - **Only provider combining UCaaS, CCaaS, and CPaaS on a single, fully programmable platform** – unmatched flexibility for customers to choose applications, APIs, or both. - **Strong developer ecosystem** with over 1.6 million registered developers and extensive API documentation. - **Patented technology** and deep expertise in real-time communications (Voice, Video, Messaging). - **Global reach** with offices across US, Europe, and Asia and a hybrid/remote workforce. ## Strategic Focus - Integration with Ericsson’s 5G and network API strategy to enable next-generation communications. - Continued innovation in AI-powered contact centers, conversational experiences, and cloud-native communications. - Expanding self-service capabilities and developer tools to accelerate time-to-market for enterprise customers. ## Why Work Here - **Hybrid & remote-first culture**: “The majority of our roles are flexible… powered by our own Vonage solutions” (source: [vonage.com/careers](https://www.vonage.com/careers/)). Core office hubs available globally. - **Award-winning culture** (“The Vonage Way”) built on values: Accountability, Collaboration, Trust, Excellence. - **Strong DE&I commitment**: Employee Resource Groups (e.g., Women of Vonage, V+ Pride, The Black Experience, Wellness & Mental Health); inclusive hiring and development practices. - **Benefits**: Medical/Dental/Vision, Health Savings Account, tuition reimbursement, paid time off, maternity/paternity leave, auto/home/pet insurance, retirement plan, legal plan, and paid volunteering days. - **Learning & development**: Enriching opportunities to grow in career; encouragement of diverse perspectives. - **Global community**: Over 2,000 employees across 16+ countries with a focus on collaboration and innovation. ## Sources 1. [vonage.com - About Us](https://www.vonage.com/about-us/) 2. [vonage.com - Life at Vonage](https://www.vonage.com/careers/life-at-vonage/) 3. [vonage.com - Careers](https://www.vonage.com/careers/) 4. [vonage.com - Homepage](https://www.vonage.com/) 5. [job-boards.greenhouse.io - Vonage Jobs](https://job-boards.greenhouse.io/vonage) ## Other roles at Vonage - [AEM Developer](https://feeny.ai/job/aem-developer-vonage-3frcckx2g6ds) - [Junior Scrum Master](https://feeny.ai/job/junior-scrum-master-vonage-wroc-aw-9kq9b0gbww1f) — Wrocław, Poland - [Engineer Manager - Platform](https://feeny.ai/job/engineer-manager-platform-vonage-wroclaw-ajakdrzqytnc) — Wroclaw, Poland - [Junior Sales Development Representative (API / CPaaS)](https://feeny.ai/job/junior-sales-development-representative-api-cpaas-vonage-paris-ksp31smqck0e) — Paris, France - [Senior Campaign Manager](https://feeny.ai/job/senior-campaign-manager-vonage-wroclaw-tnnh1wtehq7b) — Wroclaw, Poland - [Senior Account Executive - EMEA](https://feeny.ai/job/senior-account-executive-emea-vonage-united-kingdom-dx0jghb13e38) — United Kingdom - [Staff Software Engineer (Fraud Defender)](https://feeny.ai/job/staff-software-engineer-fraud-defender-vonage-wroclaw-e103xvcvjze7) — Wroclaw, Poland - [Java Software Engineer (Fraud Platform)](https://feeny.ai/job/java-software-engineer-fraud-platform-vonage-wroclaw-dxtkth4k8100) — Wroclaw, Poland - [Technical Support Engineer – Voice & Video API](https://feeny.ai/job/technical-support-engineer-voice-video-api-vonage-mexico-904sw26mhgtk) — Mexico - [Sales Development Representative - API/CPaaS (NwPS)](https://feeny.ai/job/sales-development-representative-api-cpaas-nwps-vonage-mexico-avka0288srp0) — Mexico