--- title: 'Deal Desk Operations Manager at Fetch' canonical: 'https://feeny.ai/job/deal-desk-operations-manager-fetch-remote-x2e59f8864k7' type: 'job' last_seen: '2026-09-14' --- # Deal Desk Operations Manager at Fetch - **Company:** Fetch - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.gem.com/fetch/am9icG9zdDoTh2BAPcBdj-UPQf2YlPAu ## Job description About the Role: The Deal Desk Operations Manager will play a critical role within the Financial Operations organization, serving as the operational bridge between Sales, Finance, Revenue Recognition, Billing, Implementation, and Systems teams. This individual will own operational governance for complex and non-standard revenue generating agreements, ensuring accurate deal setup, billing, revenue recognition, and compliance across systems including Salesforce (SFDC) and NetSuite. This role combines deal structuring expertise, operational rigor, systems knowledge, and cross functional collaboration. The ideal candidate thrives in fast paced environments, understands complex commercial agreements, and can translate contractual terms into scalable operational execution. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: Deal Structuring & Operational Execution - Review and operationalize complex and non-standard revenue generating agreements to ensure accurate setup across SFDC, NetSuite, billing, and revenue recognition systems. - Partner with Sales and Finance teams to ensure deal structures are executable, scalable, and compliant before contract signature. - Validate that negotiated deal terms can be cleanly configured and supported operationally within SFDC and NetSuite prior to contract execution. - Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting for all deal types. - Provide guidance to Sales teams on entering non standard deal structures into Salesforce to ensure proper accounting and operational execution. Credit & Risk Management - Perform credit evaluations on prospective partners and establish appropriate credit limits, billing terms, and payment terms. - Continuously monitor partner accounts for ongoing credit risk and recommend adjustments as needed. - Partner with Finance and Accounting leadership to mitigate operational and financial risk associated with customer agreements. Cross-Functional Partnership - Collaborate with Implementation, Systems Teams, Revenue Recognition, Billing, and other operational stakeholders to ensure partner campaigns are configured accurately, including markup, campaign overrides, budget caps, fraud buffers, discounts, and tier-based reductions aligned with executed contract terms before campaign go-live. - Act as a key operational liaison between commercial and finance teams to ensure seamless execution throughout the Quote to Cash process. Systems & Process Governance - Own internal compliance and operational quality controls across all systems and departments involved in the Quote to Cash lifecycle. - Ensure consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other operational systems. - Establish and maintain scalable processes for handling non-standard deals and evolving commercial structures. - Drive continuous process improvement initiatives to improve accuracy, reduce operational risk, and increase efficiency. ## Team Leadership - Manage and oversee two offshore Order Management resources responsible for accurately capturing and maintaining revenue generating agreements within internal systems. - Establish quality standards, workflows, and performance expectations for offshore operational support. - Provide training, guidance, and process documentation to ensure operational consistency and accuracy. Minimum Requirements: - 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions. - Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls. - Experience supporting complex or non-standard commercial agreements in a high-growth environment. - Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite. - Strong analytical, organizational, and problem solving skills with exceptional attention to detail. - Ability to navigate ambiguity and balance operational scalability with business flexibility. - Proven ability to collaborate crossfunctionally with Finance, Legal,  Sales, Systems, and Operational teams. - Experience managing or coordinating offshore operational resources preferred. - Excellent communication skills with the ability to translate technical or financial concepts for non-technical stakeholders. Preferred Requirements: - Experience in advertising technology, marketplace, or performance marketing environments. - Knowledge of ASC 606 revenue recognition principles. - Experience with complex pricing models, campaign-based billing, or usage-based revenue models. - Familiarity with process automation and operational controls within Quote to Cash workflows. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $120,000 - $141,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers. ## About Fetch ## Company Overview - **One-liner**: Fetch is a rewards app and outcomes-based advertising platform that gives users points for everyday shopping, dining, and gaming activities, redeemable for gift cards and other rewards. - **Entity Type**: Private (Series E) - **Headquarters**: Madison, Wisconsin, United States - **Founded**: 2013 - **Founders**: Wes Schroll ## Core Business - **Primary industry/industries**: Consumer rewards, digital advertising, mobile apps, data analytics - **Target customers**: B2C (consumers via the Fetch app) and B2B (brands and retailers via its outcomes-based advertising platform) - **Mission or purpose statement**: To create the rewards destination for everyone, turning everyday moments into opportunities for consumers to earn something back while helping brands acquire and retain lifelong consumers. ## Products & Services - **Fetch Rewards App (Consumer)**: A mobile app that awards users "Fetch Points" for submitting receipts from any retailer, as well as for dining out, playing games, and other daily activities. Points can be redeemed for free gift cards to popular retailers, restaurants, and charities. The app personalizes offers and becomes more rewarding the more it's used. - **Fetch for Business (Advertising Platform)**: An outcomes-based advertising platform that gives brands SKU-level visibility into over $212 billion in annual gross merchandise value. It helps brands target shoppers with purchase-based offers, drive incremental sales, and build lasting brand loyalty through a non-disruptive, reward-based ad model. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Over $855.3 million in total funding across 13 rounds; annual revenue estimated at $102 million [linkedin.com](https://linkedin.com/company/fetch-rewards) - **Notable Investors/Partners**: Not explicitly listed in search results, but the company has raised significant capital (Series E stage) from venture capital firms. - **Growth Signals**: Employs 792 people (with a -5.6% YoY change) [linkedin.com](https://linkedin.com/company/fetch-rewards); processes over 13 million receipts daily; has visibility into $212 billion in annual GMV; named one of America’s Best Startup Employers by Forbes for two consecutive years [fetch.com](https://fetch.com/careers/jobs); has offices or coworking spaces in Madison, Chicago, Birmingham, Boston, New York, and Mexico City. ## Competitive Advantages - **Massive, proprietary data set**: Fetch possesses the largest retail-agnostic, SKU-level view of household spending, giving it unique consumer insights that power its advertising platform. - **Mutually beneficial model**: Unlike disruptive ads, Fetch’s model creates a win-win where consumers get rewards and brands get measurable, outcomes-based results. - **Scale and adoption**: With millions of active users and over 13 million receipts submitted daily, Fetch has a large, engaged user base that is difficult for competitors to replicate. - **Third-party validated measurement**: The platform’s effectiveness is rigorously measured and validated by industry-leading third parties, building trust with brand partners. ## Strategic Focus - **Continued platform expansion**: The company is focused on growing its rewards ecosystem beyond just receipt scanning, including dining, gaming, and other daily moments. - **Deepening advertising capabilities**: Fetch is investing in its outcomes-based ad platform to help brands acquire and retain consumers more effectively. - **AI and data science**: The company is actively hiring for roles like Staff Product Designer, AI Labs and Senior Data Scientist, indicating a focus on leveraging AI to enhance personalization and product innovation [fetch.com](https://fetch.com/careers/jobs). - **International and talent growth**: With offices in Mexico City and remote roles, Fetch is expanding its geographic footprint and talent base. ## Why Work Here - **Culture and recognition**: Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, with a people-first culture rooted in trust, accountability, and innovation [fetch.com](https://fetch.com/careers/jobs). - **Generous compensation and benefits**: - **Equity**: All employees receive Restricted Stock Units (RSUs), giving them a stake in the company’s success [fetch.com](https://fetch.com/careers/faq). - **401(k)**: 100% match on the first 4% of contributions [fetch.com](https://fetch.com/careers). - **Parental Leave**: 20 weeks for primary caregivers, 14 weeks for secondary caregivers, plus a $2,000 stipend [fetch.com](https://fetch.com/careers). - **Education**: $10,000+ per year in education reimbursement for job-related courses or programs [fetch.com](https://fetch.com/careers). - **Family Planning**: Support for egg retrieval, adoption, IVF, and surrogacy through partner Carrot, with a $10k lifetime stipend [fetch.com](https://fetch.com/careers). - **Health & Wellness**: Medical, Dental, Vision (with perks like teeth whitening and laser eye surgery discounts), HSA with employer contributions, wellness coach, nutrition counseling, and Gympass membership [fetch.com](https://fetch.com/careers/faq). - **Time Off**: Flexible PTO, 9 paid holidays, plus a year-end week-long break [fetch.com](https://fetch.com/careers). - **Pet Insurance**: Fully covered for the first pet, and bereavement leave includes furry family members [fetch.com](https://fetch.com/careers/faq). - **Flexible work environment**: Most roles offer a "Remote Flexible Environment," with offices in Madison, Chicago, Birmingham, Boston, New York, and Mexico City for in-person collaboration [fetch.com](https://fetch.com/careers/faq). - **Early career programs**: Offers a 12-week Tech Internship and a 12-week Tech Apprenticeship program for those starting their careers in software engineering or data [fetch.com](https://fetch.com/careers/faq). - **Hiring process**: Typically includes an application review, a take-home exercise, a phone interview, and a panel interview [fetch.com](https://fetch.com/careers/faq). ## Sources 1. [fetch.com - Careers Page](https://fetch.com/careers) 2. [fetch.com - Careers FAQ](https://fetch.com/careers/faq) 3. [fetch.com - About Us](https://business.fetch.com/about-us) 4. [fetch.com - Open Positions](https://fetch.com/careers/jobs) 5. [linkedin.com - Fetch Company Page](https://linkedin.com/company/fetch-rewards) ## Other roles at Fetch - [Senior Creative Strategy Manager](https://feeny.ai/job/senior-creative-strategy-manager-fetch-remote-mhzmc6d2bqrk) - [Staff Product Manager – Fetch Play (Rewarded Apps)](https://feeny.ai/job/staff-product-manager-fetch-play-rewarded-apps-fetch-remote-hxt0njrzjqhz) - [VP, Industry Lead, Retail](https://feeny.ai/job/vp-industry-lead-retail-fetch-remote-eywexm2bd41c) - [Staff Data Scientist, Rewarded Apps](https://feeny.ai/job/staff-data-scientist-rewarded-apps-fetch-remote-xbdy8xw8b7ga) - [Senior Backend Engineer II, Data & Agentic Context Platforms](https://feeny.ai/job/senior-backend-engineer-ii-data-agentic-context-platforms-fetch-remote-cf7ry0kv9q34) - [Principal Product Designer, Core Experience](https://feeny.ai/job/principal-product-designer-core-experience-fetch-remote-vzr1gf42jkvf) - [Account Director, Retail](https://feeny.ai/job/account-director-retail-fetch-remote-mtb1qrxek6x9) - [Lead Analyst, User Analytics & Insights (Performance Marketing)](https://feeny.ai/job/lead-analyst-user-analytics-insights-performance-marketing-fetch-remote-ztp3f35e5cyn) - [Partner Director, Restaurants](https://feeny.ai/job/partner-director-restaurants-fetch-remote-9mfdsr8fb224) - [Senior Analyst, Strategic Finance](https://feeny.ai/job/senior-analyst-strategic-finance-fetch-remote-cef2c22tvbek)