---
title: 'Deal Strategy & Operations Manager at Cresta'
canonical: 'https://feeny.ai/job/deal-strategy-operations-manager-cresta-india-8nta6g90h3sf'
type: 'job'
last_seen: '2026-09-08'
---

# Deal Strategy & Operations Manager at Cresta

- **Company:** Cresta
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-08-22
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/cresta/jobs/5398815008

## Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

## About the Role

Cresta is seeking a Deal Strategy & Operations Manager to serve as an individual contributor and strategic partner on our Commercial Strategy & Operations team. This role owns the strategy and execution of Cresta’s complex, non-standard deals, acting as the quarterback from pricing to close.

Reporting to Raghu Somashekar, this role works closely with Sales leadership, Finance, Legal, Security, and RevOps to structure deals that accelerate revenue while protecting Cresta’s long-term business interests.

This role is based in India, working standard IST business hours (8:30 AM to 6:30 PM), with one late-day meeting or team call per week to stay connected with the broader Commercial Strategy & Operations team.

This is an individual contributor role (no direct people management).

## What You’ll Do

Deal Strategy & Execution

- Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions
- Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience
- Own approval workflows and act as escalation owner from first quote through final signature
- Translate deal data, discount trends, and outcomes into actionable insights
- Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy
- Ensure deal structures align with revenue recognition principles and company financial goals

Process & Systems Modernization

- Drive end-to-end improvements across the quote-to-cash lifecycle
- Define business requirements and partner with systems teams on CPQ, CLM, and Salesforce enhancements
- Lead UAT and rollout of new deal processes and tooling
- Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives
- Standardize and document workflows to enable speed and scale

Enablement & Advisory

- Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy
- Contribute to and maintain a self-service Deal Strategy Playbook

## What We’re Looking For

- 5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations
- Proven ownership of complex enterprise SaaS deals from quote to cash
- Hands-on experience administering or optimizing CPQ tools
- Strong Salesforce fluency across quoting, approvals, and deal reporting
- Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW)
- Exceptional communication skills with high emotional intelligence; able to influence without authority
- Comfortable navigating ambiguity and making judgment calls in fast-paced environments
- Based in India, working standard IST business hours (8:30 AM to 6:30 PM) with availability for one late-day team call per week

Nice to Haves

- Salesforce Admin experience or certification
- Legal, contract management, or pricing strategy background
- Prior sales or customer-facing experience

## Why Cresta

- Unicorn with backing from Andreessen Horowitz, Sequoia Capital, and Greylock
- Strong enterprise traction with 20%+ of customers over $1M ARR
- 2x+ year-over-year growth and record-breaking quarters
- Opportunity to operate at the center of commercial strategy and enterprise execution
- Competitive compensation, equity, and comprehensive benefits

## Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

## About Cresta

## Company Overview
- **One-liner**: Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises.
- **Entity Type**: Private (Series D, $125M raised in 2024)
- **Headquarters**: Sunnyvale, California, USA (with additional offices in San Francisco, New York, Toronto, London, Berlin, Bucharest, Cluj-Napoca, Tokyo, Taipei, Melbourne)
- **Founded**: 2017
- **Founders**: Zayd Enam, Sebastian Thrun, Tim Shi

## Core Business
- **Primary industry**: Generative AI for Customer Experience (CX) / Contact Center AI
- **Target customers**: Enterprise (Fortune 500), B2B; verticals include customer service, sales, collections
- **Mission or purpose statement**: "Turn every conversation into a competitive advantage" by combining the best of human intelligence and AI.

## Products & Services
- **Cresta AI Agent**: Autonomous voice and digital agent that resolves customer conversations end-to-end (SaaS/AI agent).
- **Cresta Agent Assist**: Real-time AI guidance, suggestions, and knowledge for human agents during live conversations (SaaS).
- **Cresta Conversation Intelligence**: AI that analyzes 100% of conversations to surface insights, behaviors, and revenue opportunities (SaaS).
- **Cresta Knowledge Agent**: Proactive, real-time answers from enterprise knowledge bases delivered to agents (SaaS).
- **Cresta Quality Management**: Automated QA across 100% of contact center conversations (SaaS).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised $270M+ (as of 2026)
- **Notable Investors**: Sequoia, Greylock, a16z, Tiger Global, World Innovation Lab (WiL)
- **Growth Signals**: 
  - 600+ employees across 10+ global hubs
  - Expanded into APAC and EMEA markets in 2025
  - Partnerships with TELUS Digital (June 2026) and New York Mets (June 2026)
  - Launched Conductor (AI agent development tool) in June 2026
  - Reported 20% higher revenue and 30pt NPS improvement for customers

## Competitive Advantages
- **Real-time transformer-based models** deployed at scale since 2018 (Intuit was first customer)
- **Patented conversational AI technology** (multiple patents secured)
- **Unified platform** that combines AI agents, human agent assist, and conversation intelligence
- **Human-centric AI approach** differentiating from pure automation players
- **Fortune 500 trust** and deep enterprise integrations

## Strategic Focus
- **Accelerate adoption of human-centric agentic AI** across global enterprises
- **Expand globally** with new hubs in APAC and EMEA
- **Continue product innovation** (e.g., Conductor for AI agent development, voice AI enhancements)
- **Deepen partnerships** with system integrators and telcos

## Why Work Here
- **Mission-driven culture**: "Mission is the boss" – decisions align with company goals, not hierarchy
- **Flexible work**: Hybrid model with many fully remote roles; offices in major cities worldwide
- **Global team**: 10+ hubs across North America, Europe, Asia, and Australia
- **Perks & benefits**: Multiple medical/dental/vision plans, inclusive parental leave, generous time-off policy, workspace support, learning opportunities (hackathons, guest speakers)
- **Growth mindset**: Autonomy, high-impact roles, and continuous learning encouraged
- **Engineering culture**: Strong emphasis on AI/ML, real-time systems, and building at scale

## Sources
1. [Cresta Careers Page](https://cresta.com/careers)
2. [Cresta About Page](https://cresta.com/about-us)
3. [Cresta Official Website](https://cresta.com/)
4. [Cresta Greenhouse Jobs](http://job-boards.greenhouse.io/cresta)

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