--- title: 'Dealer Recoveries Manager, Operations at Global Lending Services' canonical: 'https://feeny.ai/job/dealer-recoveries-manager-operations-global-lending-services-greenville-b2ke4akp1enh' type: 'job' last_seen: '2026-09-10' --- # Dealer Recoveries Manager, Operations at Global Lending Services - **Company:** Global Lending Services - **Location:** Greenville, SC - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/glsllc/51168a69-1918-4d64-93f6-3f868f29a350 ## Job description Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment What does it mean to be an Operations Manager with GLS? The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies. How will you drive value within the organization as an Operations Manager? - Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences - Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness - Lead and support team members through regular coaching and training to ensure professionalism, compliance, and alignment with quality assurance requirements - Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements - Directly supervise employees, including: - Exercise management authority concerning staffing, performance evaluations, and terminations - Review and approve employee time sheets and requests for time off - Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis - Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations - Handle escalated customer calls and ensure appropriate escalation pathways exist, while resolving issues professionally and within compliance - Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives - Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards - Ensure cross-functional partners understand system capabilities, processes, and enhancements io improve functionality - Support the development and maintenance of operating procedures, including regulatory compliance, and ensure changes are communicated and implemented effectively - Maintain accurate documentation, records, and reporting related to operational activities, workflows, vendor interactions, training, and quality assurance - Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management - Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers - Perform additional assignments as required by the needs of the company or as directed by management What should you already know to be successful as an Operations Manager? - Minimum of Bachelor’s degree required - 2-4 years’ experience in a supervisory or leadership position - Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections - Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness - Strong verbal and written communication skills - Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business - Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as necessary - Team player that can adapt in a fast pace and changing environment - Commitment to exemplifying the organizational core values and key competencies - Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff - Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities Employment Requirements: - Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity - Remain in a stationary position up to 100% of the workday - Constantly operate a computer and other standard office equipment - Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects - Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) ## Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## About Global Lending Services ## Company Overview - **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide. - **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025) - **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan) - **Founded**: 2011 (per LinkedIn; some sources cite 2012) - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment) - **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships) - **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities. ## Products & Services - **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors. - **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms. ## Market Standing - **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed. - **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion. - **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.” - **Growth Signals**: - Inc. magazine’s Fastest Growing Company nine times in a decade. - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method. - Acquisition by Sixth Street signals a major growth phase and access to additional capital. ## Competitive Advantages - **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds. - **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers. - **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat. - **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention. ## Strategic Focus - **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance. - **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency. - **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum. ## Why Work Here - **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality. - **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations. - **Benefits**: - Competitive salaries with annual increases and bonus incentives. - 401(k) matching. - Tuition reimbursement. - Medical insurance with 90% of employee costs covered. - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO). - Parental leave (up to 8 weeks paid bonding time). - Family and medical leave. - **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement. ## Sources 1. [glsauto.com](https://glsauto.com/) – Company homepage 2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page 3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page 4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile 5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement 6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page ## Other roles at Global Lending Services - [Credit Specialist II](https://feeny.ai/job/credit-specialist-ii-global-lending-services-greenville-tenrnz1t74ea) — Greenville, SC - [Customer Service, Collections Coordinator](https://feeny.ai/job/customer-service-collections-coordinator-global-lending-services-tempe-ng6n0kx9aagv) — Tempe, AZ - [Operations Manager, Inside Sales](https://feeny.ai/job/operations-manager-inside-sales-global-lending-services-greenville-bp9bf9c44qek) — Greenville, SC - [People Supervisor - Operations](https://feeny.ai/job/people-supervisor-operations-global-lending-services-greenville-htag5s6jk4ah) — Greenville, SC - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-dallas-5v9bawyja0y3) — Dallas, TX - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-boston-hfq9n7gt2rye) — Boston, MA - [Training Specialist II](https://feeny.ai/job/training-specialist-ii-global-lending-services-tempe-stvyq20xqpjp) — Tempe, AZ - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-phoenix-qxtkewbz4fwk) — Phoenix, AZ - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-global-lending-services-tempe-7syzedsq94ra) — Tempe, AZ - [Call Center Manager](https://feeny.ai/job/call-center-manager-global-lending-services-greenville-aa2wa311eac8) — Greenville, SC