---
title: 'Defect Management Analyst at TTC Global'
canonical: 'https://feeny.ai/job/defect-management-analyst-ttc-global-montreal-s8v06bk8cp36'
type: 'job'
last_seen: '2026-10-16'
---

# Defect Management Analyst at TTC Global

- **Company:** TTC Global
- **Location:** Montréal, Canada
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/ttcglobal/jobs/8889410002

## Job description

Analyste en gestion des anomalies (Montréal, mode hybride)

Lieu : résidence au Québec requise; présence au siège social du client à Montréal 1 à 2 jours par semaine, télétravail les autres jours

À propos de TTC Global

Depuis 2004, TTC Global aide des organisations de premier plan à améliorer la qualité des logiciels dont elles dépendent. Nous sommes une firme-conseil indépendante en ingénierie de la qualité et en essais logiciels, présente au Canada, aux États-Unis, au Royaume-Uni, en Inde, en Australie et en Nouvelle-Zélande. Nos services couvrent l'automatisation des tests, l'ingénierie de la performance, notre approche AI-First Quality Engineering et la transformation de la qualité pour des environnements d'entreprise complexes.

Avantages de travailler chez TTC

- Salaire concurrentiel
- Régime complet d'assurances collectives de niveau Or
- REER collectif avec cotisation de l'employeur
- Vacances payées et jours fériés
- Horaire hybride, en télétravail la majorité de la semaine
- Possibilités de formation et de certification
- Un environnement de travail collaboratif et convivial, et un bon équilibre travail-vie personnelle

Sommaire du poste

Vous analyserez, qualifierez et suivrez les anomalies, et coordonnerez leur résolution entre les équipes internes du client, ses fournisseurs et ses partenaires. Vous serez le point central qui assure qu'aucune anomalie ne reste sans responsable ni échéance.

Ce poste s'inscrit dans un mandat client pluriannuel à Montréal que TTC Global prépare actuellement. La date d'entrée en fonction dépendra de la confirmation du mandat.

Responsabilités

- Analyser les anomalies signalées pour en vérifier l'exhaustivité, la reproductibilité et les doublons, et en qualifier la gravité et la priorité.
- Assigner chaque anomalie à la bonne équipe interne, au bon fournisseur ou au bon partenaire, et en assurer le suivi jusqu'à sa fermeture.
- Animer les rencontres régulières de triage avec les équipes de développement, de QA et d'affaires.
- Faire le suivi des délais de résolution et escalader les problèmes bloquants ou critiques.
- Assurer la qualité des données d'anomalies et produire des rapports sur les volumes, l'ancienneté et les causes premières.
- Recommander des améliorations de processus à partir des tendances observées.

Exigences

- Au moins 3 ans d'expérience en assurance qualité, dont une expérience en gestion des anomalies ou des incidents.
- Expérience de la coordination entre plusieurs équipes et fournisseurs externes.
- Solide compréhension du cycle de vie des anomalies et de la classification par gravité et priorité.
- Aisance avec la production de rapports et de tableaux de bord.
- Personne organisée, diplomate et à l'aise pour faire avancer les dossiers.
- Une certification ISTQB ou ITIL est un atout.
- Excellente maîtrise du français, à l'oral et à l'écrit, et anglais professionnel (voir les exigences linguistiques).
- Résider au Québec et pouvoir se déplacer au siège social du client à Montréal 1 à 2 jours par semaine.
- Avoir le droit de travailler au Canada et pouvoir se soumettre aux vérifications d'antécédents exigées par le client. Un antécédent judiciaire n'est considéré que s'il a un lien avec l'emploi, conformément à la Charte des droits et libertés de la personne du Québec.

Exigences linguistiques

Le français est la langue de travail du poste et du client. Une maîtrise professionnelle de l'anglais est également exigée, car le poste implique une collaboration écrite et orale régulière avec les équipes de prestation, d'expertise et de soutien de TTC Global situées à l'extérieur du Québec, notamment ailleurs au Canada, aux États-Unis et au Royaume-Uni.

Horaire et lieu de travail

Du lundi au vendredi, selon les heures d'affaires de Montréal (heure de l'Est). Présence au siège social du client à Montréal 1 à 2 jours par semaine pour des rencontres et des activités d'essai; télétravail les autres jours.

Type d'emploi : poste offert à temps plein ou à contrat.

Si votre expérience ou vos compétences se rapprochent de notre profil idéal, nous vous invitons à postuler. L'expérience s'acquiert de bien des façons; les compétences se transfèrent, mais la passion pour sa carrière ne se remplace pas. Chez TTC, nous savons tout ce que la diversité apporte à une équipe : de la créativité et de nouvelles perspectives. C'est pourquoi nous encourageons toutes les personnes intéressées à postuler. Des mesures d'adaptation sont offertes à chaque étape du processus d'embauche; il suffit de nous en faire part.

Defect Management Analyst (Montréal, hybrid)

Location: Québec residence required; on site at the client's Montréal headquarters 1 to 2 days per week, remote the rest of the week

## About TTC Global

Since 2004, TTC Global has helped high-profile organizations improve the quality of the software they depend on. We are an independent quality engineering and software testing consultancy operating across Canada, the US, the UK, India, Australia and New Zealand. Our work covers test automation, performance engineering, AI-First Quality Engineering and quality transformation for complex enterprise estates.

## Perks of working for TTC

- Competitive salary
- Comprehensive gold-level group benefits plan
- Group RRSP with company match
- Paid vacation and statutory holidays
- Hybrid schedule, remote for most of the week
- Training and certification opportunities
- Work-life balance and a relaxed, collaborative work environment

Position summary

You will analyze, qualify and track defects, and coordinate their resolution across the client's internal teams, vendors and partners. You will be the central point that makes sure every defect has an owner and a timeline.

This position supports a multi-year client engagement in Montréal that TTC Global is currently pursuing. Start dates depend on the engagement being confirmed.

## Responsibilities

- Review incoming defects for completeness, reproducibility and duplicates, and qualify severity and priority.
- Assign each defect to the right internal team, vendor or partner and track it through to closure.
- Lead regular defect triage meetings with development, QA and business teams.
- Follow up on resolution timelines and escalate blocked or critical issues.
- Keep defect data accurate and report on volumes, age and root causes.
- Recommend process improvements based on recurring patterns.

## Qualifications

- At least 3 years of experience in quality assurance, including defect or incident management.
- Experience coordinating across multiple teams and third-party vendors.
- Strong understanding of the defect life cycle and severity and priority classification.
- Comfortable building reports and dashboards.
- Organized, diplomatic and confident moving issues forward.
- ISTQB or ITIL certification is an asset.
- Fluent French, spoken and written, and professional English (see language requirements).
- Québec resident, able to travel to the client's Montréal headquarters 1 to 2 days per week.
- Legally entitled to work in Canada and able to complete the client's background checks. A criminal record is only considered where it relates to the job, in line with the Québec Charter of human rights and freedoms.

Language requirements

French is the working language of this role and of the client. Professional English is also required because the role involves regular written and spoken collaboration with TTC Global delivery, practice and support teams based outside Québec, including elsewhere in Canada, the United States and the United Kingdom.

Schedule and location

Monday to Friday, aligned to Montréal business hours (Eastern Time). On site at the client's Montréal headquarters 1 to 2 days per week for meetings and testing work; remote the remaining days.

Employment type: open to full time or contract.

If your experience or qualifications are similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we encourage everyone to apply. Accommodations are available at every stage of the hiring process; just let us know what you need.

## About TTC Global

## Company Overview
- **One-liner**: TTC Global is a software assurance and quality engineering consultancy that helps organizations accelerate technology delivery through advanced testing, AI readiness, and SAP transformation services.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: New Zealand (operates across 21 countries including United States, Australia, Canada, United Kingdom, India, and Bangladesh)
- **Founded**: 2005
- **Founders**: Grant Borrie

## Core Business
- **Primary Industry**: IT Services and IT Consulting – specialized in Software Quality Assurance, Software Testing, and Quality Engineering.
- **Target Customers**: Enterprise and government clients undergoing digital transformations, SAP migrations, or AI adoption programs.
- **Mission / Purpose**: To transform the way businesses deliver technology by increasing speed and quality while reducing risk and cost.

## Products & Services
- **QE Managed Services**: Full suite of testing services including staff augmentation, test management, and assessment to augment client capabilities. [ttcglobal.com](https://ttcglobal.com/)
- **SAP Accelerator Packs**: End-to-end testing services for SAP S/4HANA transformations, delivered as a Tricentis-Certified Partner to enable faster, safer, and lower-cost migrations. [ttcglobal.com](https://ttcglobal.com/)
- **AI Readiness Services**: A holistic approach to prepare organizations for AI adoption, including tailored AI testing solutions and delivery services for AI platforms. [ttcglobal.com](https://ttcglobal.com/)
- **Consultancy**: Strategy, planning, and implementation support across quality engineering, automation, and performance testing (e.g., NeoLoad, Tosca, Tricentis qTest). [ttcglobal.com](https://ttcglobal.com/who-we-are)

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metric**: Approximately 291 employees (as of 2026, +1.8% YoY growth) [linkedin.com](https://www.linkedin.com/company/ttcglobalqa)
- **Notable Investors / Partners**: Tricentis (Premium Certified Implementation Partner – Global Implementation Partner for 2025, AMS Partner of the Year 2026, and multiple regional awards). [ttcglobal.com](https://ttcglobal.com/who-we-are)
- **Growth Signals**: 20 years of operation; presence on five continents; multiple Tricentis partner awards; active recruitment across US, UK, Canada, and India; headcount growth of 1.8% year-over-year.

## Competitive Advantages
- **Tricentis Ecosystem Leadership**: Premier partnership with Tricentis, including Tosca, LiveCompare, qTest, and NeoLoad – validated by multiple “Partner of the Year” awards across regions. [ttcglobal.com](https://ttcglobal.com/who-we-are)
- **Global Delivery Footprint**: Offices in New Zealand, Australia, Asia, Americas, Middle East, and Europe allow for near-shore/on-shore flexibility and local expertise.
- **AI-Forward Approach**: Dedicated AI Readiness Services and Delivery Services for AI Platforms, integrating advanced AI into testing and quality engineering processes.
- **Deep SAP Experience**: Specialized SAP Accelerator Packs and certified expertise for complex S/4HANA transformations, a high-demand enterprise need.

## Strategic Focus
- **AI Integration**: Advancing AI integration to enhance software testing and quality engineering processes, as highlighted by Group CEO Thomas Hadorn. [ttcglobal.com](https://ttcglobal.com/who-we-are)
- **SAP Transformation Leadership**: Continuing to deliver large-scale SAP S/4HANA programs with dedicated Test Directors, leads, and automation architects.
- **Global Expansion**: Growing headcount in the Americas, Europe, and Asia-Pacific, with active recruitment for senior roles in London, Columbus, Montréal, and Denver.

## Why Work Here
- **Culture**: Described as supportive, encouraging, optimistic, innovative – a collaborative global team that values diversity and inclusive problem-solving. [ttcglobal.com](https://ttcglobal.com/who-we-are/job-vacancies)
- **Work Environment**: Flexible working environment; roles span remote, hybrid, and on-site depending on client needs.
- **Development**: Opportunity to work with cutting-edge tools (Tricentis, AI platforms, modern automation frameworks) and learn from highly experienced consultants.
- **Perks**: Global exposure, competitive salaries (e.g., Senior Consultant ~$126k USD, Director ~$139k USD), and a focus on career growth through diverse industry engagements (energy, finance, govt, education). [linkedin.com](https://www.linkedin.com/company/ttcglobalqa)

## Sources
1. [ttcglobal.com](https://ttcglobal.com/)
2. [ttcglobal.com/who-we-are](https://ttcglobal.com/who-we-are)
3. [ttcglobal.com/who-we-are/job-vacancies](https://ttcglobal.com/who-we-are/job-vacancies)
4. [job-boards.greenhouse.io/ttcglobal](http://job-boards.greenhouse.io/ttcglobal)
5. [linkedin.com/company/ttcglobalqa](https://www.linkedin.com/company/ttcglobalqa)

## Other roles at TTC Global

- [Test Lead](https://feeny.ai/job/test-lead-ttc-global-united-states-2sjz0fr94y11) — United States
- [Technical QA Specialist](https://feeny.ai/job/technical-qa-specialist-ttc-global-montreal-bsm7hx80f7qt) — Montréal, Canada
- [QA Service Manager](https://feeny.ai/job/qa-service-manager-ttc-global-montreal-6h2zq6qhwaez) — Montréal, Canada
- [QA Games Analyst](https://feeny.ai/job/qa-games-analyst-ttc-global-montreal-0tc1d8dsjt1m) — Montréal, Canada
- [QA Project Analyst](https://feeny.ai/job/qa-project-analyst-ttc-global-montreal-x0b70gawwydp) — Montréal, Canada
- [Business Development Manager – Houston or Dallas (path to Account Director)](https://feeny.ai/job/business-development-manager-houston-or-dallas-path-to-account-director-ttc-q5ckse7vte8z) — Dallas, TX / Houston, TX
- [Account Director – [Midwest | West Coast | Texas]](https://feeny.ai/job/account-director-midwest-west-coast-texas-ttc-global-austin-jpevaxe10dmp) — Austin, TX / Cincinnati, OH / Dallas, TX / Houston, TX
- [Business Development Representative (Dallas/US)](https://feeny.ai/job/business-development-representative-dallas-us-ttc-global-dallas-b9g3dw8f3n5w) — Dallas, TX