--- title: 'Delivery Architect at ServiceRocket' canonical: 'https://feeny.ai/job/delivery-architect-servicerocket-au-hz02vncg5r72' type: 'job' last_seen: '2026-09-12' --- # Delivery Architect at ServiceRocket - **Company:** ServiceRocket - **Location:** Au, Australia - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-28 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/servicerocket/7ea33f76-4fdf-4df6-9b7f-11566d6cb431 ## Job description G'day! We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why is ServiceRocket the place for you 🧡 - A 20+ year tech services expert of many solutions and partnerships with industry giants. - Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. - Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. - We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. Visit our website to learn more and become a part of our Rocketeer Nation. ## About the Solutions Architecture area Solution Architecture is an area of senior technical advisors embedded in the Sales & Success and Partner Solutions organization. They sit at the intersection of strategy, technology, and customer relationships, not just implementing solutions, but shaping the long-term vision for how customers use the Atlassian platform. At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations, primarily across the Atlassian ecosystem, from initial scoping through to successful outcomes. As a Solutions Architect, you are the strategic anchor for your customers. You build the roadmaps, shape the architecture, and maintain the trusted advisor relationship that keeps ServiceRocket embedded in how a customer thinks about their future. You are the person who defines what gets delivered and why. You bring deep expertise in at least one of ServiceRocket's core practice areas, with the range to hold strategic conversations across all of them. You know the Atlassian platform well enough to see what's possible before a customer knows to ask for it. ## What you’ll be doing 💪 Strategic Customer Partnership & Envisioning: - Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements. - Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes. - Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship. - Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change. - Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs. - Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities. Architectural Vision & Governance: - As a Solution Architect, collaboratively building customer road maps is job one. These road maps align with corporate goals and provide innovative solutions to challenging business requirements. They do so by designing robust integrations between the Atlassian platform and other enterprise systems, leveraging ServiceRocket, Atlassian, and partner technologies to reduce friction and support new opportunities. - Define the system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects at each stage of the road map journey. - Guide customers through complex architectural decisions and implementation strategies, focusing on long-term value and successful user adoption. - Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes. - Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers. Domain Specialization & Thought Leadership: - Lead the design of high-value, reusable strategic assets (e.g., architectural frameworks, best practice guides) that improve the team’s effectiveness in your area of deep specialization. - Contribute to the development of ServiceRocket's intellectual property, including webinars and demonstrations that incorporate Atlassian's latest offerings and AI , analytics and System or Work technologies. - Maintain a strong, positive personal brand by actively participating in relevant partner channels like the Atlassian Community, conferences, or blogging. ## What you’ll bring 🧑‍💻 ## Experience 5+ years working as an Atlassian technical consultant or in solutions architecture or pre-sales role. Proven track record guiding customers through significant technology and process change, including change management strategy. Experience mentoring other consultants or architects. Experience delivering Atlassian solutions that include audit trail requirements, role-based access controls, and change governance workflows aligned to regulated industry standards. Deep, demonstrable expertise in one of the following domains: Enterprise Strategy & Planning (Jira Align, Focus, Advanced Roadmaps), Enterprise Service Management (Jira Service Management, ITIL), World-Class Software Development (Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile, Cloud Migration (Atlassian Cloud, JCMA, CCMA, Teamwork Foundation Relevant industry certifications in areas such as Enterprise Architecture, Service Management (e.g., ITIL Expert), Agile (e.g., SAFe), DevOps, or Change Management (e.g., Prosci). Multiple Atlassian Certifications (e.g., ACP, Atlassian Certified Master) are highly desirable Deep Expertise in One or More of: Enterprise Service Management — Jira Service Management, ITIL, change management, incident and problem management Governance & Compliance Architecture — audit trail design, RBAC, APRA CPS 230 / CPS 234-aligned workflow design, Notifiable Data Breaches compliance Enterprise Strategy & Planning — Jira Align, Focus, Advanced Roadmaps World-Class Software Development — Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile Cloud Migration — Atlassian Cloud, JCMA, CCMA, Teamwork Foundation ## Skills Relationship Building — Trusted with senior stakeholders across compliance, risk, IT, and operations; able to speak credibly in both technical and regulatory conversations. Strategic Thinking — Commercial acumen to envision, design, and articulate multi-year service management architectures tied to regulatory and operational outcomes. Communication & Storytelling — Can translate complex architectural decisions into language that resonates with compliance-focused teams; able to build a compelling case for change in risk-averse environments. Architectural Expertise — Deep knowledge of Atlassian integrations, cloud architecture (AWS, Azure), SSO/identity management, APIs, and web technologies. Governance & Compliance Awareness — Designs with audit, access control, and regulatory reporting in mind from the start, not as an afterthought. ITSM Maturity — Understands the full ITIL service management lifecycle and can guide organizations at varying levels of process maturity toward structured, scalable practices. Co-delivery Collaboration — Experienced working in close co-delivery models where customer teams, risk functions, and IT governance are all active stakeholders in the solution being built. ## Your leaders 🤟 Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Belinda, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level! ## Perks ✨🍇🚀 -Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. -Stock options: you have the opportunity to participate in the ownership of the company. -Health insurance: we support you and your family–your well-being matters. -Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. -Career pathways program: you can grow horizontally, vertically, or any way you want. -Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. -Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance. Our Selection Process 🔎 Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area. Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career! Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. *Only shortlisted candidates will be notified* RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com. ## About ServiceRocket ## Company Overview - **One-liner**: ServiceRocket is a trusted technology-enabled services partner specializing in Atlassian solutions, helping businesses accelerate growth, reduce complexity, and build Centers of Excellence. - **Entity Type**: Private (bootstrapped) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2001 - **Founders**: Rob Castaneda ## Core Business - Primary industry/industries: IT services, Atlassian ecosystem, platform services, software development - Target customers: B2B, enterprises, and organizations using Atlassian products (Jira, Confluence, etc.) - Mission or purpose statement: Not explicitly stated, but the company emphasizes being the most reliable Atlassian partner and empowering its "Rocketeers" to deliver exceptional results. ## Products & Services - **Managed Services**: Ongoing support and management of Atlassian environments - **Licensing**: Assistance with Atlassian licensing and procurement - **Migration**: Expert migration services to/from Atlassian cloud or data center - **Implementation**: Accelerated implementation of Atlassian solutions to recognize revenue faster - **Advisory**: Solution architecture and strategic guidance aligned with the Atlassian roadmap - **Training**: Atlassian training programs to skill up teams - **Platform Services**: Extending capabilities of Atlassian, Miro, and other platforms - **Tech-Enabled Support**: Blending human talent and tech resources for streamlined IT support - **Apps Engineering**: Custom app development, add-ons, and integrations for clients ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual Revenue of USD 50,000,000 (as of latest LinkedIn data) - **Notable Investors/Partners**: Atlassian, Miro (strategic partnerships) - **Growth Signals**: 250+ Rocketeers globally, 10 office locations, 4,000+ active customers, 50+ Atlassian Certified Rocketeers, 11 ACE Experts, 24x7 customer support, and a 94% Glassdoor recommendation rating ## Competitive Advantages - Over 20 years of deep specialization in the Atlassian ecosystem - Large pool of certified experts (50+ Atlassian Certified, 11 ACE Experts) - Global presence with 24x7 support across time zones - Proven track record as a "most reliable Atlassian partner" with thousands of businesses - Ability to deliver a full spectrum of services from advisory to managed services and custom app engineering ## Strategic Focus - Building Centers of Excellence for clients to maximize Atlassian investments - Accelerating business growth and driving innovation through platform optimization - Expanding tech-enabled services and app engineering capabilities - Skilling up client teams to run their own Atlassian environments over time ## Why Work Here - Flexible hybrid work model with offices in Sydney, Palo Alto, and other global locations - 94% of employees on Glassdoor recommend ServiceRocket - Career Pathways Program to grow skills and explore new roles - Choice of company-provided computer or using your own with reimbursement - Parental leave with a phased return-to-work program - Diverse, vibrant, and inclusive team culture (referred to as "Rocketeers") - Opportunity to work with leading tech companies like Atlassian and Miro ## Sources 1. [servicerocket.com](https://www.servicerocket.com/) 2. [servicerocket.com/join-us](https://www.servicerocket.com/join-us) 3. [servicerocket.com/who-we-are](https://www.servicerocket.com/who-we-are) 4. [linkedin.com/company/servicerocket](https://www.linkedin.com/company/servicerocket) 5. 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