---
title: 'Delivery Director at OLIVER Agency - APAC'
canonical: 'https://feeny.ai/job/delivery-director-oliver-agency-apac-kuala-lumpur-7294gmmdmj8r'
type: 'job'
last_seen: '2026-09-14'
---

# Delivery Director at OLIVER Agency - APAC

- **Company:** OLIVER Agency - APAC
- **Location:** Kuala Lumpur, Malaysia
- **Posted:** 2026-04-30
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/oliverseapac/jobs/7868848

## Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Delivery Director

Location: Kuala Lumpur, Malaysia

About the role:

As OLIVER continues to expand across APAC, our clients are asking for more than “delivery”. They want a partner who can operationalise their marketing vision, modernise ways of working, and reliably deliver at speed and scale across channels, markets and time zones.

This role exists to elevate APAC’s capability to deliver this by:

- Translating client strategy into workable operating models and execution systems.
- Driving account transformation (ways of working, tooling, governance, talent models).
- Embedding GenAI-enabled delivery to improve speed, quality, consistency and knowledge reuse.
- Leading a shared services hub that improves scalability, standardisation and capacity access across accounts.
- Partner with New Biz, Client Leadership, Strategy, Creative & Technology to design compelling solutions for pitches, renewals, and RFP responses.
- Ensuring work is delivered on brief, on time, and to the expected quality, with strong stakeholder confidence

The Regional Delivery Director sets the regional standard for delivery excellence, supporting account leadership teams to transform how work gets done, and enables mobility of work and people across studios and accounts.

What you will be doing:

1. Operationalise Client Vision & Improve Delivery Outcomes

- Partner with client and account leadership to translate vision, strategy and roadmaps into delivery plans, operating rhythms, and measurable outcomes.
- Ensure delivery approaches are fit-for-purpose across retained, project, high-volume, and “follow-the-sun” models.
- Establish and maintain regional delivery standards (brief quality, planning, prioritisation, estimation, QA, approvals, handoffs, and reporting).

1. Lead Account Transformation (Ways of Working + Operating Models)

- Diagnose delivery pain points and maturity.
- Design and implement account-specific operating model improvements: intake, triage, prioritisation, sprint/cadence models, SLAs, resourcing models, QA and release management.
- Lead change management: adoption plans, comms, training, stakeholder alignment, and ongoing optimisation.

1. Lead a Shared Services Hub

- Define the hub vision, scope (services offered), service catalogue, SLAs, and engagement model with accounts.
- Set up hub governance
- Enable cross-account load balancing to improve speed to delivery and reduce bottlenecks.
- Standardise repeatable delivery components (templates, playbooks, reusable assets, production patterns).

1. GenAI Enablement & Responsible Adoption

- Identify and prioritise GenAI use cases that improve delivery (e.g., versioning, localisation support, content QA, summarisation, briefing, knowledge retrieval, production acceleration).
- Partner with global and regional stakeholders to embed GenAI into workflows with proper governance.
- Build training and adoption programs so delivery and craft teams can use GenAI confidently and consistently.

1. New Business Solutioning (Pitches, RFPs, and Go-to-Market Delivery Design)

- Lead the delivery and operating model design for new opportunities including service model and scope definition, tooling and GenAI workflow designs, resource models, etc. (roles, capabilities, ramp plans, onboarding approach)
- Provide operational due diligence on proposed solutions: identify delivery risks, dependencies, assumptions, and mitigation plans.
- Ensure estimates, timelines, and delivery commitments are realistic, transparent, and execution-ready, aligned to client expectations and internal capacity.

1. Regional Delivery Governance & Ownership

- Create and maintain documentation that tracks delivery status, dependencies, risks and mitigations across key engagements.
- Ensure project lifecycle management is maintained and continuously improved.
- Oversee regional capacity planning, mobility of talent, and cross-studio collaboration.
- Monitor utilisation as an indicator of planning health and scalability and address chronic under/overload patterns.
- Mentor and develop delivery leadership: coaching, capability frameworks, training paths, succession planning.

Measures of Success:

- Regional Account Health Score above 90%
- Aggregate Net Promoter Score (NPS) above 45 and Client Sat Score (CSAT) above 90
- Client Retention above 95%

What you need to be great in this role:

- 15+ years in delivery/operations leadership roles
- 10+ years in agency environments
- Extensive experience leading multi-market, multi-disciplinary delivery models
- Proven track record operationalising strategy into scalable delivery systems and governance
- Demonstrated success in account transformation / change leadership
- Strong client leadership: trusted operator, confident communicator, escalation management
- Deep understanding of delivery tooling, workflow design, and capacity planning
- Practical understanding of GenAI applications in marketing operations and production (and governance implications)
- Comfortable operating across regions, cultures and time zones
- Passion for and inquisitive about AI and new technologies
- Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

The Right Fit:

- Chief Operating Officer / Vice President / Head of Operations of an independent agency managing teams and complex processes, focusing on efficiency and delivery.
- Managing Director at an independent or network agency with oversight of projects, clients, and delivery processes who bring strategic and operational expertise to the table.
- Senior Delivery Director / Head of PMO / VP of Project Management at a network agency overseeing the delivery of client projects and campaigns to ensure client satisfaction.
- Global / Regional Programme Directors at a network agency or consulting firm, managing large-scale projects with strategic oversight.

Req ID: 16666

#LI-DB1 #LI-Remote Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused  to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI-supported screening or decision-making.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

## About OLIVER Agency - APAC

## Company Overview
- **One-liner**: OLIVER Agency designs, builds, and runs bespoke in-house agencies and marketing ecosystems for brands, operating as part of The Brandtech Group.
- **Entity Type**: Private (Subsidiary of The Brandtech Group)
- **Headquarters**: Singapore (46 Kim Yam Road, The Herencia, #03-19, Singapore 23935) [sg.oliver.agency](https://sg.oliver.agency/)
- **Founded**: 2004
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Marketing services / In-house agency management
- **Target customers**: B2B – large brands and enterprises across sectors
- **Mission/purpose**: To drive marketing change from the inside out by embedding dedicated teams within client organisations, delivering more efficient and effective creative work.

## Products & Services
- **In-House Agency Design & Management**: A fully embedded team that operates as the client’s own marketing department, covering strategy, creative, content, data, and production. [oliver.agency](https://www.oliver.agency/)
- **Oliver Marketing Gateway**: A proprietary technology platform that accelerates marketing change and provides workflow, analytics, and AI capabilities.
- **GenAI Integration**: Leveraging artificial intelligence (including large language models) to enhance efficiency and creativity in content creation and campaign execution. [LinkedIn](https://uk.linkedin.com/company/oliver-agency)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company under The Brandtech Group)
- **Key Metric**: 5,000+ people globally; serves 300+ clients across 40+ countries. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
- **Notable Investors/Partners**: Parent company The Brandtech Group is a major investor; no standalone funding rounds disclosed for OLIVER.
- **Growth Signals**: Named *Campaign’s Digital Innovation Network of the Year*; expanding GenAI capabilities; active hiring in APAC across Account, Creative, Content, and Social roles. [oliver.agency](https://www.oliver.agency/)

## Competitive Advantages
- **Unique model**: Exclusive focus on building in-house agencies for brands, not standalone client campaigns.
- **Cost efficiency**: Average 30% savings on marketing spend for clients through streamlined operations and embedded teams. [oliver.agency](https://www.oliver.agency/)
- **Scale & network**: Access to a global talent pool of 5,000+ and The Brandtech Group’s AI and technology resources.

## Strategic Focus
- Scaling the in-house agency model across new markets (APAC remains a key growth region).
- Deepening GenAI capabilities to automate and enhance marketing production, with roles like “GenAI Producer” appearing in APAC postings. [job-boards.greenhouse.io/oliverseapac](http://job-boards.greenhouse.io/oliverseapac)
- Expanding service lines (analytics, social media, content) within existing client ecosystems.

## Why Work Here
- **Work environment**: Teams are embedded inside major global brands, offering direct exposure to client strategy and decision-making.
- **Culture**: Described as collaborative, innovative, and focused on continuous learning. Benefits vary by location but typically include healthcare, retirement plans, paid leave, and flexibility. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
- **Remote/Hybrid**: Mix of on-site, hybrid, and fully remote roles depending on location (e.g., India has remote positions).
- **Training & growth**: Continuous training on the latest tools, platforms, and LLMs; opportunity to work across 1,500+ brands and 50+ markets. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
- **Perks**: Enhanced family support, wellness benefits, and tailored local benefits.

## Sources
1. [job-boards.greenhouse.io/oliverseapac](http://job-boards.greenhouse.io/oliverseapac)
2. [oliver.agency](https://www.oliver.agency/)
3. [oliver.agency/opportunities](https://www.oliver.agency/opportunities/)
4. [sg.oliver.agency](https://sg.oliver.agency/)
5. [uk.linkedin.com/company/oliver-agency](https://uk.linkedin.com/company/oliver-agency)

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