---
title: 'Delivery Service Providers Account Manager at Rohlik'
canonical: 'https://feeny.ai/job/delivery-service-providers-account-manager-rohlik-budapest-s0h33zpjgpe7'
type: 'job'
last_seen: '2026-09-11'
---

# Delivery Service Providers Account Manager at Rohlik

- **Company:** Rohlik
- **Location:** Budapest, Hungary
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/rohlik/21be075b-8c8f-45b4-9611-d42048d2638c

## Job description

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic ([Rohlik.cz](http://Rohlik.cz)), Hungary ([Kifli.hu](http://Kifli.hu)), Austria ([Gurkerl.at](http://Gurkerl.at)), and Germany ([Knuspr.de](http://Knuspr.de)). By owning its end-to-end operations, including all technology in-house, Rohlik provides a superior customer experience and the freshest food from local farmers and artisans, as well as a broad supermarket selection.

The Last Mile Logistics team ensures safe, accurate, efficient, reliable, and customer-focused delivery on Rohlik country market. Delivery Service Providers (DSPs) and Couriers are a critical part of our last-mile capacity strategy, enabling flexibility, scalability, and efficiency in courier operations.

The DSP Account Manager is responsible for setting up country DSP strategy as well as day-to-day management of DSP partners, ensuring smooth operations, high service quality, and consistent performance monitoring. The role acts as the primary operational contact for DSPs, collaborating closely with local last-mile teams and central operations to maintain efficient, compliant, and scalable delivery partnerships. The role holds full accountability for the Last Mile DSP budget at a country level, driving multi-million Euro cost-optimization programs.

## What we expect from you

- Lead end-to-end DSP operational strategy, ensuring sustainable performance and long-term partner success.
- Own and continuously elevate DSP performance frameworks, driving KPI excellence through data-driven initiatives and strategic interventions.
- Provide governance over DSP compliance, ensuring alignment with contractual, labor, safety, and regulatory standards at scale.
- Act as a key liaison between DSP partners and last-mile leadership, shaping fleet strategy, capacity planning, and operational execution.
- Spearhead process optimization and transformation initiatives to enhance efficiency, scalability, and cost performance across the network.
- Anticipate operational risks at a systemic level and design proactive mitigation strategies to ensure business continuity.
- Drive cross-functional alignment with senior stakeholders, influencing decision-making and resolving complex operational challenges.
- Translate advanced performance analytics into strategic insights, enabling continuous improvement and informed leadership decisions.
- Communicate effectively at all organizational levels, including senior leadership, providing clear narratives and actionable recommendations.
- Champion a high-performance culture by embedding data-driven decision-making and structured problem-solving methodologies.
- Navigate ambiguity and shifting business priorities, leading teams through change in a fast-paced, evolving environment.
- Foster a culture of safety, ownership, and continuous improvement, positioning DSP operations as a key driver of operational excellence.operations.

## What we look for

- 3–5+ years of experience in logistics, last-mile operations, transportation, or account management.
- Experience managing third-party logistics providers or DSPs.
- Strong commercial awareness and negotiation skills.
- Excellent communication, stakeholder management, and relationship-building skills.
- Analytical mindset with experience monitoring KPIs and producing reports.
- Fluent in English; additional European languages are a plus.
- Bachelor’s degree or equivalent professional experience.
- Willingness to travel regionally.
- Fluent in hungarian and english

## Preferred

- Experience in e-commerce, grocery, parcel delivery, or on-demand logistics.
- Knowledge of DSP compliance, labor regulations, and sustainability initiatives.

Familiarity with routing optimization, fleet systems, or WMS/TMS tools

## What we offer

- Fair pay – competitive fixed salary, no politics or hidden bonuses.
- Good food every day – free fruit, snacks, coffee & soft drinks, plus Kifli Premium Membership with 10% cashback on every purchase.
- Life, not just work –unlimited paid vacation to recharge when you need it.
- Real growth – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day.
- Recognition & team spirit – your work is seen and appreciated; we celebrate together, from warehouse to HQ.
- Movement & well-being – stay active with company challenges and use your SZÉP card for health, leisure, or food benefits.
- Little extras – free parking, supportive colleagues, and a friendly, down-to-earth team culture.

#Kifli

## About Rohlik

## Company Overview
- **One-liner**: Rohlik Group is a European technology leader in e-grocery, offering fast, same-day delivery of up to 25,000 items through proprietary AI-powered logistics.
- **Entity Type**: Private – Unicorn (valuation >€1 billion as of July 2021)
- **Headquarters**: Prague, Czech Republic
- **Founded**: 2014
- **Founders**: Tomáš Čupr (Founder & Group Chief Executive Officer)

## Core Business
- **Primary industry**: E-grocery / Online food retail, with a strong technology and logistics foundation.
- **Target customers**: B2C (households and families across Europe) and B2B (retailers via Veloq platform).
- **Mission or purpose**: “Eat well, live well” – helping Europeans lead healthier and happier lives through a radically improved grocery experience.

## Products & Services
- **Rohlik.cz (Czechia)**: Flagship service – 17,000+ items, delivery in 60 minutes or within 15‑minute slots, same‑day delivery. Also offers private labels and farm‑to‑door local produce.
- **Kifli.hu (Hungary)**: Same model as Rohlik.cz, delivering to Budapest and surrounding areas.
- **Gurkerl.at (Austria)**: Vienna‑based e‑grocery service, re‑opened with ARCOS automation in October 2024.
- **Knuspr.de (Germany)**: Serving Munich, Frankfurt, Berlin – integrated with Amazon (store‑in‑store) and Wolt. Munich exceeding 100,000 monthly orders.
- **Sezamo.ro (Romania)**: Launched in early 2022, delivers 8,000+ products within 2‑hour windows.
- **Bringmeister (Germany)**: Acquired September 2023, operations transitioned to Knuspr’s automated fulfillment.
- **Veloq (B2B Platform)**: Standalone subsidiary launched in October 2025 – offers Rohlik’s full grocery operating system (including ARCOS, AI tools) to retailers worldwide.
- **Private Labels & Xtra Loyalty Program**: High‑quality own‑brand products; Xtra program offers 10% rebates on private label and organic items.

## Market Standing
- **Valuation**: >€1 billion unicorn (July 2021) – “reaching unicorn status with a valuation above €1 billion” [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Key Metric (Revenue)**: €1.1 billion revenue in FY 2024/25 (+34% YoY); 17.5 million orders (+35% YoY); gross profit €389 million (+38% YoY) [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Total Funding**: €481 million raised since 2021, including €121m (March 2021, Partech/Index Ventures), €220m Series D (June 2022, Sofina), and €160m (June 2024, EBRD) [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Notable Investors/Partners**: Partech, Index Ventures, Sofina, European Bank for Reconstruction and Development (EBRD), Amazon, Wolt.
- **Growth Signals**: 34% revenue growth; Czechia delivered €58m adjusted EBITDA; group operating loss per order reduced by 39% YoY to €3.6; over 33% of last‑mile fleet electric; 11 fulfillment centers (6 automated); 7,000+ employees [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).

## Competitive Advantages
- **Proprietary Technology**: ARCOS – AI‑driven warehouse control system (98% demand prediction accuracy, 30% efficiency gains); robotic picking lines (150–160 units/hour).
- **Speed & Reliability**: 15‑minute delivery windows with 97% reliability; 60‑minute standard delivery; Net Promoter Score of 70% across all countries.
- **Scale & Profitability Proof**: Czechia profitable (positive EBITDA); economics proven at scale – “the economics of e‑grocery work when powered by Rohlik technologies”.
- **Asset‑Light B2B Model**: Veloq platform enables near‑zero marginal cost software revenue, positioning the company as a tech platform rather than a pure retailer.
- **Sustainability**: Electric last‑mile fleet, reusable bags (48% in Czechia), upcycling category (first European retailer to launch dedicated upcycling category).

## Strategic Focus
- **International Expansion**: Targeting Germany (Europe’s largest economy) with Amazon and Wolt partnerships; potential further geographic growth.
- **AI & Automation**: Rolling out ARCOS and robotic picking to all fulfillment centers; continuous improvement in efficiency and cost reduction.
- **B2B Platform (Veloq)**: Monetizing Rohlik’s operating system for third‑party grocers – a high‑margin, scalable revenue stream.
- **Assortment Expansion**: Private label brands, local sourcing, upcycling products, and a growing loyalty program (Xtra).

## Why Work Here
- **Culture & Impact**: “Amaze the customer” ethos; 7,000+ colleagues from Amazon, Ocado, Netflix, SpaceX; entrepreneurial culture with global expertise [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Work Flexibility**: “Work from anywhere” policy explicitly mentioned on career pages; offices in Prague, Vienna, Munich, Frankfurt, Budapest, Bucharest [career.rohlik.group](https://career.rohlik.group/group).
- **Growth Trajectory**: 34% revenue growth, expanding into new markets, launching B2B platform – high potential for career development.
- **Notable Perks**: Sustainability focus (electric fleet, upcycling), employee discounts (Xtra loyalty), modern offices (Prague office in Karlín district).
- **Engineering Environment**: Data‑led tech company; AI, robotics, and warehouse automation at core; strong emphasis on technology innovation.

## Sources
1. [rohlik.group (Company Overview)](https://www.rohlik.group/)
2. [rohlik.group (Business Fundamentals)](https://www.rohlik.group/business-fundamentals)
3. [career.rohlik.group (Careers & Culture)](https://career.rohlik.group/group)
4. [rohlik.fund (Annual Report FY 2025)](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf)

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