---
title: 'Dental Customer Success Manager- Egypt/ Pakistan at Overjet'
canonical: 'https://feeny.ai/job/dental-customer-success-manager-egypt-pakistan-overjet-egypt-zjmnrwxw66mj'
type: 'job'
last_seen: '2026-10-19'
---

# Dental Customer Success Manager- Egypt/ Pakistan at Overjet

- **Company:** Overjet
- **Location:** Egypt
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/overjet/50c2eb16-5800-4cbb-bd78-341c8af84c41

## Job description

Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us!

## The Role

Private practice dentists don't trust software vendors easily, and they especially don't trust anyone telling them how to run clinical decisions who doesn't actually understand dentistry. That's the gap this role closes. You'll own a book of SMB (private practice) accounts across the US, and you'll need real dental knowledge to have a credible conversation about diagnostic AI, not just a script. Without that grounding, adoption stalls, renewals slip, and practices quietly churn because nobody earned the right to keep them engaged. You'll sit within our Customer Success and Support org, working closely with Support, Product, and Engineering, but the relationship, the health of the account, and the outcome all sit with you. You're also operating without a fully built playbook in a startup that moves fast, so you'll be building your own approach to a given account more often than following an existing one. If earning a skeptical clinician's trust and turning that into real product adoption sounds like the fun part of the job rather than a slog, keep reading.

## Responsibilities

- Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
- Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
- Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
- Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
- Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.

## Qualifications

You need real dental knowledge: the first step of our application process is built to test for it directly. That knowledge might come from being a currently practicing dentist, a dental hygienist, a dental school graduate, or someone with hands-on clinical training, but it has to be real and current enough to hold a credible conversation with a skeptical dentist about their own workflow. From there, we care about whether you can own a relationship end to end and move a customer from tolerating a product to actively using it. Prior Customer Success Management or B2B SaaS experience, especially owning a high volume book of accounts, is a genuine plus and will make ramping faster, but it's optional. If you don't have real dental knowledge, this role isn't a fit no matter how strong your customer success background is.

- Education: Dental training or clinical background (dentist, dental hygienist, or equivalent) is required.
- Skills: Excellent communication and interpersonal skills, exceptional organizational skills, strong product troubleshooting instincts
- Experience: 3+ years of professional work experience. B2B SaaS or CSM book-of-business ownership preferred but not required

Please note that this role will be paid in USD.

## About Overjet

## Company Overview
- **One-liner**: Overjet is the world-leader in dental AI, building an FDA-cleared platform that automates administrative work and enhances clinical decisions for dental providers and payers.
- **Entity Type**: Private (Series C, raised $130.6M total)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: A group of MIT and Harvard alumni (computer scientists and dentists)

## Core Business
- **Primary industry**: Dental Healthcare AI / Healthcare IT
- **Target customers**: Dental service organizations (DSOs), independent dentists, dental groups, insurance companies, health plans – B2B with both provider and payer segments.
- **Mission**: Improve oral health outcomes for all by creating a future that is clinically precise, efficient, and patient-centric. [overjet.com](https://www.overjet.com/)

## Products & Services
- **Vision AI** – FDA-cleared AI for x-ray analysis that detects and outlines disease and anatomy, improving care quality and case acceptance. [overjet.com](https://www.overjet.com/)
- **Dental Insurance Verification** – Fully automated insurance verification covering 300+ payers, providing code-level coverage breakdowns days in advance. [overjet.com](https://www.overjet.com/)
- **IRIS: AI-Native Imaging Software** – Dental imaging software with integrated AI for crystal-clear images, automatic enhancement, and cloud storage with no extra fees. [overjet.com](https://www.overjet.com/)
- **VOICE AI SUITE** – Unified clinical intelligence suite that connects diagnosis, documentation, and practice performance using real-time voice AI for automated charting and visit summaries. [overjet.com](https://www.overjet.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**:
  - Annual Revenue: ~$30M (LinkedIn estimate). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Total Funding: $130.6M across 5 rounds. [linkedin.com](https://www.linkedin.com/company/overjet)
- **Notable Investors**: Crosslink Capital, Insight Partners, General Catalyst, March Capital (led Series C). [linkedin.com](https://www.linkedin.com/company/overjet)
- **Growth Signals**:
  - Headcount of 274 employees (as of mid-2025), +47.6% year-over-year. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Operating in 11 countries (including Pakistan, Egypt, Canada, UK, Philippines). [linkedin.com](https://www.linkedin.com/company/overjet)
  - Active job postings: 55, with +223.5% year-over-year growth in job listings. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Acquired American Dental Examiners in 2021. [linkedin.com](https://www.linkedin.com/company/overjet)
  - Recognized as a top AI startup by Forbes, Fast Company, and LinkedIn. [overjet.com](https://www.overjet.com/about)

## Competitive Advantages
- **First FDA-cleared dental AI** for objective detection and outlining of pathologies – creates a defensible regulatory moat.
- **Unified platform** serving both providers (clinical/operational workflows) and payers (claims/verification), aligning the ecosystem.
- **Integration with 300+ insurance payers** gives real-time, accurate coverage data - a deep data integration advantage.
- **AI-native products** (IRIS, VOICE AI) are built from the ground up with AI, not bolted on, providing seamless user experience.

## Strategic Focus
- Build a "universal operating system for dentistry" that connects providers, payers, and patients. [overjet.com](https://www.overjet.com/about)
- Continue expanding AI capabilities across clinical, administrative, and imaging workflows.
- Grow international presence (offices in Lahore, Cairo, and remote teams across Europe and Americas).

## Why Work Here
- **Culture**: Mission-driven team of technologists building a new category ("Dental AI"). Values include "Win-Win: Care Deeply", "Velocity: Quickly deliver results", "Ownership: Go the extra mile", "Excellence: Aim Higher". [overjet.com](https://www.overjet.com/careers)
- **Work Model**: Distributed team with hub offices (Boston, San Mateo, New York, Salt Lake City, Lahore). Hybrid policy: typically in-office Tuesdays and Wednesdays (2 days/week). Remote options available for many roles. [builtin.com](https://builtin.com/company/overjet)
- **Tech Stack**: AWS, Salesforce, GitHub, Jira, New Relic, Google Analytics – mentioned for engineering roles. [builtin.com](https://builtin.com/company/overjet)
- **Perks**: Not explicitly listed, but high-growth environment, chance to pioneer dental AI on a global scale. Interview process includes recruiter screen, hiring manager, virtual onsite, skills assessment, and executive screen. [overjet.com](https://www.overjet.com/careers)
- **Employee Ratings**: 3.3/5 on LinkedIn (78 reviews) – work-life 3.2, compensation 3.7, culture 3.3, career 3.7. [linkedin.com](https://www.linkedin.com/company/overjet)

## Sources
1. [overjet.com](https://www.overjet.com/) – Official website, product descriptions, mission
2. [overjet.com/about](https://www.overjet.com/about) – Company history, vision, contact
3. [overjet.com/careers](https://www.overjet.com/careers) – Values, work model, interview process, open positions
4. [linkedin.com/company/overjet](https://www.linkedin.com/company/overjet) – Financials, headcount, funding rounds, employee data
5. [builtin.com/company/overjet](https://builtin.com/company/overjet) – Office locations, hybrid policy, tech stack

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