---
title: 'Department Manager at Gymshark'
canonical: 'https://feeny.ai/job/department-manager-gymshark-london-j8sbb5p7y5q8'
type: 'job'
last_seen: '2026-09-06'
---

# Department Manager at Gymshark

- **Company:** Gymshark
- **Location:** London, United Kingdom
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.eu.greenhouse.io/gymshark/jobs/4952591101

## Job description

## OVERVIEW:

As a Department Manager at Gymshark, you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.

With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

This position offers a salary of £38,500

## WHAT YOU'LL BE DOING:

- Coaching, motivating and developing a high-performing operational team through regular feedback, training and performance management.
- Monitoring operational KPIs and identifying opportunities to improve productivity, efficiency and stock availability.
- Supporting department planning, forecasting stock requirements and ensuring operational readiness for key trading periods, launches and promotions.
- Driving health & safety compliance, including safety checks, risk management and creating a safe working environment for colleagues and customers.
- Conducting investigations, managing performance conversations and supporting people processes with fairness and professionalism.
- Collaborating closely with Store Management and Department Managers to deliver shared business objectives.
- Leading operational floor walks and audits to ensure standards, compliance and operational excellence are consistently achieved.
- Delivering clear communication to your team through daily huddles, briefs and operational updates.
- Acting as a key leader within the store and stepping into wider management responsibilities when required.
- Continuously identifying opportunities to improve processes, develop talent and enhance operational performance.

## WHAT YOU'LL NEED:

Essential Criteria:

- Retail management – Experience of working in fast paced retail store managing a team on the shop floor.
- Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
- Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
- Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
- Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
- Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.
- Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
- Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.
- Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
- Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
- Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.
- Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.
- Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently.
- Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations.

This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

## CLOSING DATE:

Friday 28th August @12pm

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including dental insurance, cycle to work, tech scheme
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi-site fitness membership
- Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

## About Gymshark

## Company Overview
- **One-liner**: Gymshark is a British multinational athletic apparel retailer that designs and sells fitness clothing and accessories, aiming to unite the conditioning community.
- **Entity Type**: Private (minority stake held by General Atlantic)
- **Headquarters**: Solihull, West Midlands, England
- **Founded**: July 2012
- **Founders**: Ben Francis and Lewis Morgan

## Core Business
- **Primary industry/industries**: Athletic apparel, sportswear, athleisure, accessories
- **Target customers**: B2C – fitness enthusiasts, gym-goers, and athletes; strong focus on both men and women (approximately two-thirds of sales are to women as of 2020)
- **Mission or purpose statement**: “We exist to unite the conditioning* community. […] We create the tools that help everyone become their personal best: the clothing you'll sweat in, the content you'll find inspiration in and the community you'll become your best in.”

## Products & Services
- **Men’s & Women’s Apparel**: Workout vests, hoodies, t-shirts, leggings, shorts, sports bras, and outerwear – sold primarily through 14 international online stores and a growing network of physical retail locations.
- **Fitness App (Gymshark Conditioning App)**: Launched August 2019, offering free and premium workout plans, video demonstrations, and customizable training programs.
- **Gymshark Lifting Club**: A physical gym and innovation hub located at the company’s headquarters in Solihull, opened in 2019.

## Market Standing
- **Valuation**: Over £1 billion (achieved in 2020 after General Atlantic’s investment)
- **Key Metric**: Annual Revenue of £556.2 million (2023)
- **Notable Investors/Partners**: General Atlantic (owns 21% stake since August 2020); Key athletes include Chris Bumstead (CBUM) as both athlete and part-owner, and David Laid as Creative Director of Lifting.
- **Growth Signals**: 
  - Expanded from pure e-commerce to brick-and-mortar, opening first permanent store on Regent Street, London (Oct 2022), followed by Westfield Stratford City, White City, and Trafford Centre (Manchester, July 2025).
  - Global community of 10+ million customers and 18+ million social media followers; presence in over 230 countries.
  - Headcount grew to over 900 employees across five regions (HQ in Solihull, offices in London, Denver, Hong Kong, Amsterdam).
  - Active job postings increased 1400% year-over-year (as of mid-2025), indicating aggressive hiring.

## Competitive Advantages
- **Brand & Community**: Extremely loyal social-media-driven community cultivated through influencer marketing (125+ paid influencers) and athlete partnerships; strong brand identity tied to “conditioning” and hard work.
- **Direct-to-Consumer Model**: Majority of sales happen online via owned channels, allowing high margins and direct customer relationships.
- **Data-Driven Product Development**: Use of social listening and community feedback to iterate quickly on apparel designs.
- **Scalable Omnichannel Strategy**: Successful transition from digital-only to physical retail with flagship stores in prime locations, while maintaining a lean inventory model.

## Strategic Focus
- **Global Retail Expansion**: Continuing to open physical stores in key markets (e.g., Trafford Centre, Roosevelt Field) and pop-up locations.
- **Digital & Tech Investment**: Growing the conditioning app, hiring data engineers and backend engineers, and building a stronger tech team (current openings include Data Engineer, Scrum Master, Lead Engineer).
- **Brand Collaborations & Athlete Equity**: Bringing influential athletes like Chris Bumstead into part-ownership to deepen authenticity and reach.
- **Sustainability & Operational Efficiency**: After a proposed restructure in 2025, the company is likely focusing on cost optimization and supply chain resilience.

## Why Work Here
- **Culture**: Values-driven environment emphasizing “Hard Work,” “One Team,” “Community Service,” and “Stay Humble.” Employees describe a fast-paced, ambitious atmosphere with a focus on continuous improvement.
- **Remote/Hybrid/Office**: Roles are based primarily in Solihull (HQ), London, Denver, Amsterdam, and New York. Many corporate roles appear to be office-first, though some tech roles may offer flexibility. Retail positions are fully on-site.
- **Notable Perks & Engineering Culture**: Gymshark offers the chance to work alongside a high-growth consumer brand with strong engineering needs (backend, Android, data). The company has a modern HQ with an on-site gym (Lifting Club) and innovation lab.
- **Growth Opportunity**: Rapidly expanding tech team and retail footprint; many current openings across engineering, product, and commercial functions; reported 15 active job postings as of mid-2025.

## Sources
1. [Gymshark About Us](https://www.gymshark.com/pages/about-us)
2. [Gymshark LinkedIn](https://uk.linkedin.com/company/gymshark)
3. [Gymshark Greenhouse Careers](https://job-boards.eu.greenhouse.io/gymshark/jobs/4839428101)
4. [Wikipedia – Gymshark](https://en.wikipedia.org/wiki/Gymshark)

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