---
title: 'Deposit Operations Analyst at OakNorth'
canonical: 'https://feeny.ai/job/deposit-operations-analyst-oaknorth-manchester-20kg47psnftg'
type: 'job'
last_seen: '2026-09-10'
---

# Deposit Operations Analyst at OakNorth

- **Company:** OakNorth
- **Location:** Manchester
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/oaknorth/02bc0117-2dc4-434b-87d7-ae790d5a73ce

## Job description

## ABOUT US

At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

## ABOUT THE TEAM

The Deposit Operations Team supports the day-to-day origination and ongoing management of OakNorth’s retail and business deposit products. Working in a fast-paced, customer-focused environment, the team combines operational accuracy, strong process controls and responsive service to help customers and the bank thrive.

## ABOUT THE ROLE

As a Deposit Operations Analyst, you’ll support customers throughout the lifecycle of their retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.

## WHAT YOU’LL DO

- Support the origination and ongoing management of OakNorth retail and business deposit products.
- Complete account-opening and servicing tasks, including inbound and outbound calls, email responses, mail processing and system actions.
- Prepare reports and statements, respond to account queries and maintain accurate customer and account records.
- Resolve customer queries and account changes wherever possible at first contact; gather clear information and escalate complex issues when needed.
- Build strong product, technical and customer-support knowledge, sharing information and best practice with colleagues.
- Work cross-functionally, communicating useful customer feedback and keeping relevant teams informed of issues and successes.
- Support ad-hoc projects and actively minimise risk to customers and the bank by following process controls.
- Be curious - identify opportunities to improve operational efficiency and implement improvement initiatives.

YOU’LL BE A GREAT FIT IF YOU HAVE…

- Know how to deliver an exceptional customer experience.
- Clear, confident verbal and written communication skills.
- Excellent organisation and time-management skills, with the ability to prioritise against deadlines and service levels.
- A friendly, energetic and proactive approach, with a genuine passion for delivering a great customer experience.
- Resilience and the ability to remain accurate and helpful when working under pressure.
- A willingness to learn, build new skills and take ownership of your development.
- Curiosity and confidence to use AI to improve quality, efficiency and the customer experience.
- Flexibility to work evenings occasionally

## Nice to Have

- An undergraduate degree or equivalent experience.

## WHAT WE OFFER

- 25 days’ holiday, plus bank holidays.
- Personalised benefits and subsidised private medical insurance
- Enhanced family leave and access to wellbeing and social events.
- Salary-sacrifice schemes, including cycle to work, nursery, gym and electric car options.
- Paid volunteering time and opportunities to learn, grow and shape your career.

## About OakNorth

## Company Overview
- **One-liner**: OakNorth is a UK-based digital bank founded by entrepreneurs, providing fast, flexible business loans and competitive savings accounts to support ambitious businesses and savers.
- **Entity Type**: Private (fully-licensed digital bank, profitable; not publicly listed)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Rishi Khosla and Joel Perlman

## Core Business
- **Primary industry**: Digital banking, commercial lending, retail savings
- **Target customers**: Lower mid-market businesses (entrepreneur-led, scaling fast) seeking debt financing from £1m to tens of millions; retail savers in the UK.
- **Mission**: “Banking should be barrier-free” – inspired by the founders’ own frustrations with traditional lending, OakNorth aims to back proven businesses with fast, data-driven credit decisions.

## Products & Services
- **Business Loans**: Flexible, structured debt financing from £1m to tens of millions for growth capital, acquisitions, management buyouts, and property development/investment.
- **Business Banking**: Digital account with dedicated support, seamless payments and cash management for scaling businesses.
- **Personal Savings**: FSCS-protected savings accounts (up to £120,000) with competitive interest rates, offered via a digital platform.
- **OakNorth Credit Intelligence (OCI)**: Data-driven technology platform that gives lenders a forward-looking view for agile credit decisions (used internally and sold to other institutions).

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metric**: Cumulative lending of over £15.1bn since inception (2025). Annual profit of £165.2m in 2025. Total capital ratio of 18.4%.
- **Notable Investors/Partners**: Founded and led by Rishi Khosla & Joel Perlman; backed by a range of institutional investors (details not fully public). Over 400,000 retail savers provide deposit funding. Partnered with LSE Generate for mentorship.
- **Growth Signals**: Named **Best Bank in the UK** at The Banker’s Bank of the Year Awards 2025. Recognised by CNBC/Statista as one of the UK’s Top 250 Fintechs. Expanded lending into the US in 2023. Built a diversified business including Business Banking capability. 61,000+ jobs and 36,000+ new homes created through lending. Offices in London, Manchester, Leeds, Bristol, Newcastle, Birmingham, New York (OCI), and India (Gurugram, Bengaluru, Hyderabad).

## Competitive Advantages
- **Data-driven credit underwriting**: Uses proprietary analytics (OCI) to assess future potential, not just past financials, enabling faster, more accurate lending decisions.
- **Founder-led, flat organisational structure**: Decision-making is fast, with less bureaucracy than traditional banks.
- **Disciplined profitability**: One of the few digital banks globally to be consistently profitable, with extremely low credit losses (4.5 basis points of cumulative facilities).
- **Customer obsession**: High NPS and a culture of “customer delight” rather than mere satisfaction.

## Strategic Focus
- **US expansion**: Scaling lending in the US lower mid-market where a similar structural gap exists.
- **Business Banking rollout**: Building a full business banking capability beyond loans to deepen customer relationships.
- **Technology and data**: Continuing to invest in the OakNorth Credit Intelligence platform and automation.
- **ESG and community**: Net zero target by 2045; 1+1% initiative (1% of profits and 1% of employee time to charity).
- **Talent and culture**: Expanding teams across UK, US, and India while maintaining a founder-led, high-autonomy culture.

## Why Work Here
- **Equity**: Employees receive equity in the business, sharing in growth.
- **Flat structure**: Opportunity to interact with senior leaders and have real impact regardless of tenure.
- **Autonomy**: Personal goal-setting with manager support; freedom to take on projects of interest.
- **Mission-driven**: Directly contribute to creating jobs, homes, and supporting ambitious entrepreneurs.
- **Culture**: Values include “Say it how it is” (honest communication), “10x” (set ambitious goals), “One team”, and “Momentum”.
- **Hybrid/Office**: Multiple office locations across UK (London, Manchester, Leeds, Bristol, Newcastle, Birmingham) plus New York and India. Specific remote policies not detailed but likely hybrid for most roles.
- **Recognition**: Work for a bank that has won “Best Bank in the UK” and is seen as a top fintech employer.

## Sources
1. [OakNorth.co.uk – Home](https://oaknorth.co.uk/)
2. [OakNorth.co.uk – About/Our Story](https://oaknorth.co.uk/about/)
3. [OakNorth.co.uk – Careers](https://oaknorth.co.uk/about/careers/)
4. [OakNorth.co.uk – Annual Report 2025 (PDF)](https://oaknorth.co.uk/wp-content/uploads/2026/03/Annual_Report_2025.pdf)
5. [OakNorth.co.uk – Jobs](https://oaknorth.co.uk/jobs/)

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