---
title: 'Deputy Head of Transaction Monitoring at capital.com'
canonical: 'https://feeny.ai/job/deputy-head-of-transaction-monitoring-capital-com-sofia-city-x191ke69vq5e'
type: 'job'
last_seen: '2026-09-24'
---

# Deputy Head of Transaction Monitoring at capital.com

- **Company:** capital.com
- **Location:** Sofia City, Bulgaria
- **Work type:** hybrid
- **Posted:** 2026-09-19
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.lever.co/capital/1cf9411d-f26d-42c4-a96c-d5d49494eabb

## Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

The Deputy Head of Transaction Monitoring is a senior 2LOD leadership role responsible for the execution, oversight, and continuous transaction monitoring framework across all regulated entities. The role sits within the Group Financial Crime & Compliance function and reports directly to the Head of Transaction Monitoring (TM).

The TM team is being built from the ground up and the Deputy Head is a foundational hire. The successful candidate will play a direct role in shaping how the function operates, establishing its culture, and setting the standard for how TM is executed across the Group. The decisions made and ways of working established in the early months of this team will define its trajectory. The TM function is mid-build across detection capability, operating model, and platform infrastructure. The Deputy Head will drive delivery across a complex, multi-jurisdictional operating model — translating regulatory expectations into working controls, challenging first-line frameworks with credibility and precision, and providing structured, evidence-based oversight of TM risk across the Group.

All accountabilities are exercised on the direction of the Head of TM, or independently where the Head of TM is unavailable and the matter cannot be deferred without breaching a regulatory or operational obligation. The Head of TM retains ownership of the framework, regulatory relationships, and strategic decision-making. In the absence of the Head of TM, the Deputy will provide full operational continuity, maintaining oversight, escalation, and regulatory responsiveness across the Group

## Responsibilities

TM Framework & Policy

- Shape and evolve the Group TM framework with the Head of TM — policies, procedures, rule design methodology, threshold calibration, and the quality assurance regime.
- Review and challenge Scenario Engineering outputs, rule specifications, threshold proposals, and back-testing results ahead of Head of TM sign-off.
- Own the quality bar for QA and Governance outputs, ensuring they meet the standard expected by senior management and regulators.
- Shape rule change proposals and threshold recalibrations through the change management process.
- Drive TM minimum standards across entities, partnering with local Heads of Compliance to close gaps.

Delegated Authority & Decision-Making Hold formal delegated authority from the Head of TM, stepping into the primary TM decision-maker role whenever they're unavailable and a decision can't wait. In this capacity, you will:

- Approve withdrawal holds, account restrictions, and alert escalations.
- Review L3 SAR referral packs for completeness and evidential sufficiency before they go to the entity MLRO.
- Approve interim rule threshold changes that can't be deferred, recording the rationale for the Head of TM to confirm on their return.
- Deputise fully for the Head of TM during leave or absence, holding full decision-making authority within the governance framework for that period.

Regulatory Engagement Working under the Head of TM's direction, and independently when they're unavailable, you will:

- Support the Head of TM in managing regulator relationships on TM matters.
- Respond to supervisory queries, attend regulatory meetings, and represent the TM function at inspections.
- Support the preparation and delivery of regulatory submissions, responses to supervisory feedback, and remediation communications.
- Coordinate with entity MLROs and Heads of Compliance on jurisdiction-specific TM requirements.

## Team Leadership

- Provide day-to-day leadership and line management of TM specialist teams, alongside the Head of TM.
- Lead recruitment, onboarding, and development of TM analysts across pillars.
- Chair TM governance meetings, including in the Head of TM's absence.
- Act as the senior escalation point for analysts, bringing decisions to the Head of TM where needed.
- Drive risk culture across the TM function through visible leadership, consistent challenge, and clear communication.

Governance & Oversight

- Uphold the governance boundary between TM compliance decisions and commercial interests, escalating to the Group Head of Compliance and Regulatory Risk if the Head of TM is unavailable to resolve a conflict.
- Ensure 1LOD Alert Operations operates within the framework set by 2LOD, escalating any breach to the Head of TM.
- Maintain audit-ready documentation across all TM governance activity.
- Act as a senior escalation point for material TM issues, control failures, and emerging risks across all entities

## Requirements

- Extensive experience in financial crime compliance, with at least 3 years in a senior TM role (team lead, deputy head, head of TM, or equivalent) within a regulated financial services firm.

- Experience in the CFD, forex, or leveraged derivatives sector, or with investment firms offering similar products.

- Demonstrable experience making autonomous decisions on TM matters: alert escalation, SAR filing recommendations, account restriction approvals, and rule threshold adjustments.

- Experience engaging directly with the FCA or another Tier 1 regulator (CySEC, ASIC, MAS, BaFin) on TM or financial crime matters, including responding to supervisory queries and attending regulatory meetings.

- Experience with TM framework design or significant enhancement, including rule design methodology, threshold calibration, and quality assurance.

- Working knowledge of AML/CTF regulatory requirements in at least two of: UK (FCA/MLR 2017), EU/Cyprus (AMLD/CySEC), Australia (AML/CTF Act/AUSTRAC), UAE (CBUAE).

- Experience managing or overseeing a team of financial crime or TM specialists.

- Strong written and verbal communication: the role produces materials for senior management, the CCO, the Board, and regulators

What you will get in return:

- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.

## About capital.com

## Company Overview
- **One-liner**: Capital.com is a multi-award-winning, tech-driven online trading platform that empowers retail traders worldwide with CFDs, advanced tools, and educational resources.
- **Entity Type**: Private (Series A, $25M funding from VP Capital in 2017)
- **Headquarters**: Limassol, Cyprus (with offices in London, Dubai, Warsaw, Sofia, Melbourne)
- **Founded**: 2016
- **Founders**: Viktor Prokopenya

## Core Business
- **Primary industry/industries**: Financial Services (Online Brokerage, CFD Trading, Fintech)
- **Target customers**: B2C (retail traders, from beginners to experienced)
- **Mission or purpose statement**: To help traders make better decisions by giving them the tools and resources they need to trade with confidence.

## Products & Services
- **[Capital.com Platform]**: Web and mobile trading platform offering 5,500+ markets across multiple asset classes (forex, indices, shares, commodities, crypto). Features real-time data, advanced charting, and a responsive mobile app. (SaaS, mobile-first)
- **[Investmate App]**: Educational app for new and amateur traders, covering finance basics, risk management, and trading skills. (Service / Education)
- **[eQ (AI-Powered Trading Bias Detection)]**: A system that tracks trading behaviour, detects cognitive biases, and provides personalised educational materials and news. (AI tool)
- **[SmartFeed]**: A feed that delivers personalised financial news and educational content based on user behaviour. (AI-powered content engine)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total client trading volume exceeded $1.2 trillion in 2023; over 880,000 traders; 1,000+ employees globally as of 2025.
- **Notable Investors/Partners**: VP Capital (lead investor); regulated by FCA (UK), CySEC (Cyprus), ASIC (Australia), SCA (UAE) and in other jurisdictions.
- **Growth Signals**: 34% year-over-year headcount growth (adding ~326 people); named "Fastest-Growing Company in the Middle East and Cyprus" for three consecutive years; expanded into UAE with a new regional head office; trading volumes grew 90% YoY in 2022; awarded "best in class" in five categories by ForexBrokers.com in 2024.

## Competitive Advantages
- **AI-first approach**: Proprietary behavioural analytics (eQ, SmartFeed) that help traders improve decision-making – a key differentiator from traditional brokers.
- **Global regulatory footprint**: Licensed in five major jurisdictions, providing trust and access to clients in 180+ countries.
- **Mobile-first from inception**: Launched as the first mobile-first broker in Europe, leading to a seamless cross-device experience.
- **Strong brand recognition**: Multi-award-winning with high ratings on Glassdoor (4.5) and among clients.

## Strategic Focus
- Continue expanding into new markets (e.g., UAE, Asia-Pacific).
- Deepen AI and machine learning capabilities to enhance personalisation and trading insights.
- Scale the educational ecosystem (Investmate, SmartFeed) to attract and retain retail traders.
- Grow headcount across engineering, product, and operations teams while maintaining a strong culture.

## Why Work Here
- **Culture**: Values-driven (ownership, curiosity, momentum) with a collaborative, international environment. Described as blending "the ambition of a scale-up with the collaboration of a close-knit team."
- **Work Model**: Hybrid working (where applicable); option to work abroad up to 30 days per year ("Workation Initiative").
- **Perks**: Private health insurance, performance-based bonuses, volunteering days, referral bonuses, social events, development and training support.
- **Engineering & Innovation**: Opportunity to work on a next-generation trading platform using AI, data, and scalable infrastructure. Teams are located across multiple continents, offering cross-cultural collaboration.
- **Reviews**: Glassdoor score 4.5; LinkedIn employer rating 4.3/5.0 (246 reviews) with high marks for Work-Life (4.4), Compensation (4.6), Culture (4.3), and Career (4.4).

## Sources
1. [careers.capital.com](https://careers.capital.com/)
2. [capital.com/en-gb/about-us/careers](https://capital.com/en-gb/about-us/careers)
3. [jobs.lever.co/capital](https://jobs.lever.co/capital)
4. [linkedin.com/company/capital.com](https://linkedin.com/company/capital.com)
5. [capital.com/en-int/about-us/our-history](https://capital.com/en-int/about-us/our-history)

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