--- title: 'Designated Services Engineer, FlashArray at Everpure' canonical: 'https://feeny.ai/job/designated-services-engineer-flasharray-everpure-melbourne-hd001d2t4b74' type: 'job' last_seen: '2026-10-16' --- # Designated Services Engineer, FlashArray at Everpure - **Company:** Everpure - **Location:** Melbourne, Australia - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/purestorage/jobs/8275582 ## Job description Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. ## THE ROLE As a Designated Services Engineer (DSE) focused on FlashArray, you will serve as the single, dedicated technical anchor for high-value enterprise accounts utilizing our Business Critical Services. Moving beyond a shared support queue, you will directly own customer relationships and complex end-to-end technical outcomes for Pure's flagship FlashArray platform. In close partnership with Support Account Managers, Technical Support Engineers, and Engineering teams, you will drive operational excellence, maximize system availability, and ensure clients achieve peak performance from their storage environments. ## WHAT YOU'LL DO - Own Dedicated Customer Outcomes: Serve as the trusted technical authority for assigned enterprise accounts, driving end-to-end case ownership, leading critical escalation calls, and securing long-term account health and satisfaction across FlashArray deployments. - Solve High-Impact Technical Challenges: Perform root-cause analysis and complex troubleshooting across FlashArray hardware, Purity operating environments, network connectivity, and performance anomalies to deliver definitive resolutions for enterprise clients. - Proactively Protect System Stability: Coordinate critical software upgrades, maintenance, and change control procedures directly with customer engineering teams to eliminate downtime and operational risk. - Drive Cross-Functional Collaboration: Partner with Support Account Managers and internal escalation engineering to streamline issue resolution, refine support processes, and contribute knowledge-base resources to elevate team-wide FlashArray expertise. ## WHAT YOU BRING - FlashArray & Enterprise Storage Expertise: 5-10 years of experience in deep technical mastery of enterprise block storage architectures (SAN, Fibre Channel, iSCSI, NVMe-oF), Linux/Windows operating systems, and core networking protocols (TCP/IP, DNS, routing). - Advanced System Troubleshooting: Proven ability to investigate, isolate, and resolve complex issues surrounding FlashArray replication, capacity, availability, and performance under pressure. - High-Touch Stakeholder Communication: Outstanding verbal and written English communication skills, with the emotional intelligence required to manage high-stakes customer relationships and de-escalate sensitive incidents effectively. - Autonomous Execution & Ownership: Strong analytical problem-solving skills with the self-direction to manage competing priorities independently while fostering collaborative relationships across global teams. - Travel Flexibility: Willingness and ability to travel 5–10% on customer sites as needed for account alignment, critical escalations, or reviews. - We are primarily an in-office environment and therefore, you will be expected to work from the Melbourne office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU CAN EXPECT FROM US: - Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. - Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! - Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/for more information. ## ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple. ## About Everpure ## Core Business - **Primary industry**: Enterprise data storage and data management - **Target customers**: B2B, enterprise, Fortune 500 companies (62% of Fortune 500 are customers) - **Mission**: “Unleash the power of data – making it secure, accessible, intelligent, and ready to perform in the AI era.” ## Products & Services - **[Everpure Platform](https://www.everpuredata.com/)**: The core data management platform (formerly Pure Storage Platform) built on Evergreen® architecture. Provides unified storage, data protection, and management across edge, data center, and cloud. Delivers 99.9999% reliability (six 9s) and reduces energy use up to 85% compared to legacy storage. - **[Enterprise Data Cloud (EDC)](https://www.everpuredata.com/company/newsroom/press-releases/pure-storage-becomes-everpure.html)**: Architecture that virtualizes storage into a single, policy-driven data cloud, enabling automated provisioning, protection, and mobility. - **[1touch](https://www.everpuredata.com/company/newsroom/press-releases/pure-storage-becomes-everpure.html)** (acquired May 2026): Data intelligence and orchestration layer that discovers, classifies, and contextualizes data across all environments, making it AI-ready at the source. ## Market Standing - **Valuation/Market Cap**: Not disclosed in provided sources (public company; market cap available via stock exchanges) - **Key Metric**: Annual revenue – not publicly available; Total funding – not applicable (public); Notable metrics: 14,000+ customers, Net Promoter Score of 84, 5,600+ employees, 99.9999% reliability guarantee - **Notable Investors/Partners**: Not specifically listed; named a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Storage Platforms (highest in Execution and furthest in Vision) - **Growth Signals**: Rebrand from Pure Storage to Everpure (Feb 2026); acquisition of 1touch (closed May 2026) to extend data intelligence; one of the fastest growing enterprise IT companies in history; 62% of Fortune 500 companies are customers ## Competitive Advantages - **Evergreen® architecture**: Enables non-disruptive, pay-as-you-grow upgrades without forklift replacements, reducing total cost of ownership and e-waste. - **Industry-leading reliability**: Six 9s (99.9999%) availability guarantee. - **High customer satisfaction**: Net Promoter Score of 84, among the highest in the industry for over a decade. - **Energy efficiency**: Shrinks energy use up to 85% compared to legacy storage, supporting sustainability goals. - **Data intelligence integration**: 1touch acquisition adds semantic context and AI-readiness at the storage layer, differentiating from traditional storage vendors. ## Strategic Focus - **AI-ready data management**: Ensuring data is contextualized, governed, and instantly available for AI workloads. - **Enterprise Data Cloud**: Unifying storage into a single, policy-driven cloud to eliminate silos and manual processes. - **Data intelligence and orchestration**: Expanding platform capabilities through 1touch to transform raw data into actionable insights. - **Sustainability**: Designing solutions that reduce power, space, and e-waste as a core focus. ## Why Work Here - **Culture**: Innovative, dynamic, and supportive environment driven by values of inclusion, innovation, and growth. Recognized as a Great Place to Work and featured in Fortune Best Workplaces in Technology™ for six consecutive years. - **Remote/Hybrid/Office**: Global offices with flexible work options (“Flexible” noted on careers page); specific policy not detailed. - **Benefits**: Comprehensive healthcare coverage, well-being support, flexible time off, company-sponsored team events, and family-friendly benefits (recognized as a top workplace for parents in 2023). - **Engineering culture**: Focus on tackling world’s most daunting data challenges; team members bring expertise, creativity, and excellence. Employee Resource Groups (ERGs) foster inclusion and community. - **Growth**: Training and development opportunities; fast-growing company with a global presence. ## Sources 1. [everpuredata.com](https://www.everpuredata.com/company.html) 2. [everpuredata.com](https://www.everpuredata.com/) 3. [everpuredata.com](https://www.everpuredata.com/company/newsroom/press-releases/pure-storage-becomes-everpure.html) 4. [everpuredata.com](https://www.everpuredata.com/company/careers.html) 5. [everpuredata.com](https://www.everpuredata.com/company/careers/opportunities.html) ## Other roles at Everpure - [Cloud Native Senior Architect (UAE)](https://feeny.ai/job/cloud-native-senior-architect-uae-everpure-dubai-6n5tb4pk4czj) — Dubai, United Arab Emirates - [Member of Technical Staff - DevOps](https://feeny.ai/job/member-of-technical-staff-devops-everpure-bengaluru-ay6mzt1mvntv) — Bengaluru, India - [Partner Account Manager - Toronto](https://feeny.ai/job/partner-account-manager-toronto-everpure-toronto-qtf5qn37z13n) — Toronto, Canada - [Account Executive, SLED (Chicago)](https://feeny.ai/job/account-executive-sled-chicago-everpure-chicago-qq9sambezv5t) — Chicago, IL - [Senior Software Engineer, Hyperscale Build Infrastructure](https://feeny.ai/job/senior-software-engineer-hyperscale-build-infrastructure-everpure-santa-clara-cwzpjj9m8126) — Santa Clara, CA - [Proposal Tools Analyst](https://feeny.ai/job/proposal-tools-analyst-everpure-united-kingdom-y36cknvydx7w) — United Kingdom - [Technical Services Engineer, Flashblade](https://feeny.ai/job/technical-services-engineer-flashblade-everpure-dublin-3yy3dymmm4s0) — Dublin, Ireland - [Account Executive, Commercial (NYC)](https://feeny.ai/job/account-executive-commercial-nyc-everpure-new-york-pa470g90zmhx) — New York, NY - [Senior Technical Proposal Writer](https://feeny.ai/job/senior-technical-proposal-writer-everpure-london-bx6z41vne2qd) — London, United Kingdom - [Senior Pre-Sales Systems Engineer, Enterprise - Massachusetts](https://feeny.ai/job/senior-pre-sales-systems-engineer-enterprise-massachusetts-everpure-boston-mec4j0re68e3) — Boston, MA