--- title: 'Designer at Trustyou' canonical: 'https://feeny.ai/job/designer-trustyou-cluj-hbfcz3h8rv14' type: 'job' last_seen: '2026-09-08' --- # Designer at Trustyou - **Company:** Trustyou - **Location:** Cluj, Romania - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-09 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/trustyou/3c25740e-201a-45e3-a98a-7f8d496ff86a ## Job description ## About the role This is a junior-to-mid level role with significant growth potential. You'll work on UX + conversion design (BOFU templates, sales materials, web conversion), short-form video production, and ongoing brand-system refinement. You report into the Head of Marketing and partner closely with the Technical SEO + Web Marketer on the new website launch. We're recruiting for trajectory, systems thinking, and AI fluency — not for a thick portfolio of pixel-perfect agency work. What you'll do... - Design conversion-critical pages and templates for the website (BOFU sales pages, pricing, demo flows) - Build and ship sales enablement materials — battle cards, one-pagers, decks, pitch materials - Lead short-form video production for the marketing team (editing, storyboarding, some direction) - Maintain and extend the TrustYou brand system in Figma — component libraries, design tokens, reusable templates - Use Claude, Gemini, Midjourney, and similar AI tools to automate routine design work — freeing you for the creative and strategic moments that matter - Work directly with the outbound team on creative for paid ads and outbound campaigns - Support EMEA event collateral as needed (banners, booth materials, event one-pagers) You are a perfect fit, if you have… - 1–3+ years in B2B SaaS design — you know the aesthetic vocabulary (clean, conversion-driven, data-credible), not consumer-product styling - Strong fluency in Figma — component libraries, design tokens, systems thinking - Hands-on UX and conversion design — landing pages, BOFU materials, pricing pages, demo flows. Measurable conversion wins in past work. - Sales enablement design — translating messaging into visual hierarchy - Short-form video editing (Premiere, DaVinci, or comparable) - Active fluency with AI design tools — non-negotiable. You're using Figma + Claude + AI image generation (Gemini, Midjourney, etc.) as part of your daily workflow. You see AI as a force multiplier and are eager to integrate it deeper into your work. - Strong English communication, written and verbal Nice-to-haves... - Motion / animation (Lottie, After Effects basics) - Print and event collateral experience - Hospitality industry exposure About you... - Systems thinker, not auteur — you build reusable kits, not one-offs - Ships fast iterations — you'd rather get five 80% versions in market than perfect one in isolation - Cross-functional without friction — you work directly with outbound, web, events, sales - Doesn't need a creative director above you to set the vision - Eager about AI — you see Claude, Gemini, and Midjourney as collaborators, not threats And most importantly, what's in it for you... - Competitive salary - A team deeply invested in AI-augmented marketing workflows - Real growth: this role is designed for someone who wants to scale fast by working alongside AI agents - Direct exposure to marketing leadership and cross-functional partners ## About TrustYou TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we help companies grow by achieving customer excellence. Our product suite includes: Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Customer Data Platform (CDP): AI-powered data management for more direct bookings. AI Agents: Intelligent, 24/7 agents that boost productivity and optimize conversions. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability. If you are excited about this opportunity, join us! We look forward to your application and getting to know you. ## About Trustyou ## Company Overview - **One-liner**: TrustYou is an AI-first global hospitality platform that helps hotels and accommodations turn guest feedback, customer data, and automated interactions into revenue-generating opportunities. - **Entity Type**: Private (Subsidiary of Recruit Holdings Co., Ltd.; previously funded with $5M in total venture funding) - **Headquarters**: Munich, Germany (Schmellerstraße 9, 80337) - **Founded**: 2008 - **Founders**: Benjamin Jost (Co-Founder & CEO) ## Core Business - Primary industry/industries: Hospitality Technology (Hospitality AI, Guest Feedback, Customer Data) - Target customers: Hotels, resorts, and accommodation providers of all sizes (B2B); serves 100k+ partners across 100+ countries - Mission or purpose statement: "To help companies grow by achieving AI-driven customer excellence" ## Products & Services - **Customer Experience Platform (CXP)** – AI-powered platform for managing guest reviews, surveys, and online reputation. Includes Sentiment AI, competitor benchmarking, and marketing tools. Starting at €75/property/month. - **Customer Data Platform (CDP)** – Native CDP that aggregates data from PMS, surveys, and other sources to create unified guest profiles, enable audience segmentation, and power marketing automation. Starting at €350/property/month. - **TrustYou Agent (AI Agent)** – Intelligent, always-on booking assistant that answers guest inquiries, offers personalized recommendations, and drives direct bookings. Starting at €99/property/month. - **Response AI** – AI-assisted tool for generating personalized responses to guest reviews at scale. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (owned by Recruit Holdings Co., Ltd.) - **Key Metric**: Annual revenue of approximately **$15M** (2025 estimate) - **Total Funding**: $5M across 4 rounds (including a $5M Series A led by Omnes Capital in 2011, plus debt financing) - **Notable Investors/Partners**: Recruit Holdings Co., Ltd. (parent company); Omnes Capital; operates in the United States, Singapore, Spain, Japan, and Romania - **Growth Signals**: 10.4% YoY headcount growth (+14 people); 113 employees; operates in 6 countries with offices in Germany, US, Singapore, Spain, Japan, and Romania; platform aggregates data for 1M+ accommodations worldwide; 100k+ partners ## Competitive Advantages - **First-mover in hospitality AI**: Pioneered online reputation management for hotels since 2008 - **Comprehensive platform**: CXP, CDP, and AI Agents work as an integrated suite, offering a rare all-in-one solution for guest data and experience - **Deep industry specialization**: Purpose-built for hospitality, not a generic CRM or analytics tool - **Parent company backing**: Part of Recruit Holdings, a major Japanese conglomerate, providing stability and resources - **Global scale**: Operations in over 100 countries with a distributed, multicultural team speaking 25+ languages ## Strategic Focus - **AI-first evolution**: Moving beyond reputation management to become the leading hospitality AI platform, with a strong push on their CDP and AI Agents - **Direct booking optimization**: Helping hotels reduce reliance on OTAs (Online Travel Agencies) by driving direct bookings through AI agents and personalized marketing - **Data unification**: Pioneering a native CDP that combines first-party data (PMS, surveys) with public data for a single guest view - **Test-and-learn culture**: Emphasis on continuous improvement and innovation, reflected in their product and company culture ## Why Work Here - **100% remote-first company**: Operates a fully remote environment with teams occasionally meeting locally; employees across 17 countries - **Multicultural & inclusive**: English is the company language; the team speaks 25+ languages; "diverse & inclusive" is a stated value - **Culture of learning & feedback**: Guided by "shoshin" (a beginner's mindset); open feedback culture with focus on continuous improvement - **Benefits**: Pension schemes with tax and social insurance benefits, impact-based salary, global team events - **Flexibility**: Highly flexible remote work with high autonomy - **Team size & dynamics**: ~113 employees; described as an international team with strong teamwork and collaboration - **Employer ratings (from 117 reviews)**: 3.8/5.0 overall; Work-Life Balance: 4.1; Culture: 4.1; Compensation: 3.3; Career: 3.4 ## Sources 1. [trustyou.com – About Us](https://www.trustyou.com/about/) 2. [trustyou.com – Careers](https://www.trustyou.com/careers/) 3. [trustyou.com – Product Page](https://www.trustyou.com/) 4. [LinkedIn – TrustYou Company Page](https://www.linkedin.com/company/trustyou) 5. [CB Insights – TrustYou Profile](https://www.cbinsights.com/company/trustyou) ## Other roles at Trustyou - [Digital Marketing Manager](https://feeny.ai/job/digital-marketing-manager-trustyou-cluj-w9mvmmjmzgsf) — Cluj, Romania - [Junior Sales Enablement Manager](https://feeny.ai/job/junior-sales-enablement-manager-trustyou-germany-v6ysdrdpv4h8) — Germany - [Customer Support Manager (German Speaking)](https://feeny.ai/job/customer-support-manager-german-speaking-trustyou-cluj-napoca-p5fyeh9tvtb6) — Cluj-Napoca, Romania - [Junior Customer Support Manager (German Speaking)](https://feeny.ai/job/junior-customer-support-manager-german-speaking-trustyou-cluj-napoca-kw66y9vjxmnb) — Cluj-Napoca, Romania - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-trustyou-germany-spain-romania-6vgdsfr978cr) — Germany / Spain / Romania - [Business Development Manager - Japan](https://feeny.ai/job/business-development-manager-japan-trustyou-tokyo-jyj3n83sagyf) — Tokyo, Japan - [Designer](https://feeny.ai/job/designer-coupang-taipei-4zeb3xqstd80) — Taipei, Taiwan - [Designer](https://feeny.ai/job/designer-universalagi-san-francisco-m4n0ygz8ps77) — San Francisco, CA - [Designer](https://feeny.ai/job/designer-vaynermedia-llc-united-states-new-york-atn2qw65btfy) — United States- New York, NY - [Designer](https://feeny.ai/job/designer-landor-mumbai-beybx0c5r85k) — Mumbai, India