--- title: 'Desktop Engineer - macOS at Computer World Services' canonical: 'https://feeny.ai/job/desktop-engineer-macos-computer-world-services-morrisville-ezk0abdtnqgh' type: 'job' last_seen: '2026-10-25' --- # Desktop Engineer - macOS at Computer World Services - **Company:** Computer World Services - **Location:** Morrisville, NC - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-10-25 - **Apply:** https://jobs.lever.co/cwsc/b53682d5-d7fd-467d-8e78-892575beb10b ## Job description Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer – macOS who is responsible for engineering, configuring, and maintaining Apple macOS-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for macOS endpoints. The position ensures reliable, secure, and efficient operation of macOS systems, supports enterprise applications, and provides technical expertise to enhance system performance and user experience. The Desktop Engineer serves as a key technical resource supporting end users and IT operations teams. ## Key Tasks & Responsibilities System Administration & Engineering - Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems. - Engineer, build, and maintain standardized macOS images, configurations, and profiles. - Optimize system performance, resource utilization, and endpoint stability. - Conduct system capacity analysis and planning for macOS environments. - Implement and maintain system configurations in accordance with organizational standards and policies. - Provide Tier 3 support for complex macOS system issues. - Troubleshoot advanced hardware, software, operating system, and performance issues. - Support enterprise applications and integrations within macOS environments. - Perform root cause analysis and implement long-term solutions for recurring issues. Desktop Engineering & Endpoint Management - Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent). - Develop and maintain deployment workflows, automation scripts, and configuration profiles. - Manage patching, updates, and compliance baselines for macOS endpoints. - Ensure endpoint compliance with security policies and organizational standards. - Support application packaging, testing, and deployment for macOS systems. User Support & System Access - Provide assistance to users in accessing and effectively using business systems on macOS devices. - Support identity and access management processes (e.g., Active Directory, Azure AD integration). - Ensure proper configuration of user environments, permissions, and security settings. - Collaborate with support teams to improve user experience and system usability. System Monitoring & Maintenance - Monitor system performance, logs, and alerts to ensure optimal operation. - Perform proactive maintenance, including patching, updates, and system health checks. - Support backup, recovery, and endpoint security measures as required. - Ensure compliance with IT security policies, standards, and regulatory requirements. Documentation & Reporting - Develop and maintain documentation for system configurations, processes, and procedures. - Document engineering standards, deployment methods, and troubleshooting guides. - Prepare reports related to system performance, utilization, and capacity planning. - Ensure adherence to change management and configuration management processes. Collaboration & Support - Work closely with system administrators, network engineers, security teams, and Help Desk staff. - Support enterprise deployments, upgrades, and infrastructure initiatives. - Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel. - Participate in continuous improvement initiatives and technology evaluations. Required Skills & Competencies - Advanced knowledge of macOS operating systems and Apple hardware - Experience with endpoint management and mobile device management (MDM) tools - Strong understanding of system administration, configuration management, and automation - Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD) - Ability to optimize system performance and conduct capacity planning - Strong analytical and troubleshooting skills - Excellent communication and customer service skills ## Preferred Qualifications - Experience with scripting (e.g., Bash, Python) - Experience in federal or government IT environments Work Environment - Office and/or customer-site environment - May require on-call support or after-hours maintenance activities - May involve physical handling of IT equipment Education & Experience Education - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) ## Experience - 5+ years of experience in desktop engineering, system administration, or enterprise IT support - Experience supporting macOS in enterprise environments - Experience with macOS endpoint management tools (e.g., JAMF, Intune) Certifications - Apple certifications (e.g., Apple Certified Support Professional – ACSP, JAMF certifications) - ITIL certification preferred. Security Clearance - Applicants must be able to obtain a Public Trust clearance Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com. ## About Computer World Services ## Company Overview - **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL) - **Founded**: 1990 - **Founders**: Frank Hameed (President and CEO) ## Core Business - Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation. - Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government). - Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery. ## Products & Services - **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management. - **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance. - **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients. - **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support. All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available. - **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments). - **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs. ## Competitive Advantages - **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements. - **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings). - **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles. - **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance. ## Strategic Focus - **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide. - **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding. ## Why Work Here - **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence. - **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.). - **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)): - Medical, dental, and vision plans (United Healthcare) - 15 days PTO accrued from day one + 11 company holidays - Tuition reimbursement up to $5,000 per year - 401(k) with 4% company match (Safe Harbor, 100% vested immediately) - Short & long-term disability (100% employer-paid) - Company-paid basic life and AD&D insurance - Flexible spending accounts (FSA) and Health Savings Accounts (HSA) - Commuter benefits (pre-tax transit and parking) - Employee Assistance Program - Generous parental leave (from Built In) - **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement. ## Sources 1. [cwsc.com – Home](https://cwsc.com/) 2. [cwsc.com – Careers](https://cwsc.com/careers/) 3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/) 4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc) 5. [builtin.com – Computer World Services Corp. 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