--- title: 'Desktop Engineer - Windows at Computer World Services' canonical: 'https://feeny.ai/job/desktop-engineer-windows-computer-world-services-morrisville-n07wjw4s3x7p' type: 'job' last_seen: '2026-09-07' --- # Desktop Engineer - Windows at Computer World Services - **Company:** Computer World Services - **Location:** Morrisville, NC - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/cwsc/6bf8347d-5fef-4460-a79e-c32aa9089498 ## Job description Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer – Windows responsible for engineering, configuring, securing, and maintaining Windows-based environments in an enterprise federal IT setting. A primary focus of this position is the identification and remediation of security vulnerabilities through Microsoft System Center Configuration Manager (SCCM/MECM), NinjaOne, PowerShell, and other enterprise management technologies. The Desktop Engineer develops, tests, deploys, and maintains SCCM application and remediation packages designed to correct software vulnerabilities, configuration deficiencies, outdated applications, and other security exposures. ## Key Tasks & Responsibilities Windows Vulnerability Remediation - Analyze Windows vulnerability findings and determine appropriate technical remediation strategies. - Develop and implement remediation solutions for vulnerabilities affecting Windows operating systems, third-party applications, drivers, utilities, and configurations. - Translate vulnerability findings, CVEs, security advisories, and remediation requirements into deployable technical solutions. - Support remediation activities associated with applicable CISA Binding Operational Directives, including BOD 26-04, and other federal cybersecurity requirements. - Coordinate with cybersecurity and vulnerability management teams to validate vulnerability findings and determine appropriate remediation actions. - Design, develop, test, deploy, and maintain SCCM/MECM application packages, programs, task sequences, scripts, and remediation packages. - Monitor SCCM deployment status and produce reports identifying successful, failed, pending, and non-compliant devices. - Support the use and evaluation of NinjaOne as an enterprise endpoint management, - Troubleshoot operating system, application, hardware, driver, security, and performance problems. - Perform root cause analysis and develop sustainable solutions for recurring issues. - Test scripts to ensure they operate safely across supported Windows configurations. - Maintain reusable PowerShell libraries and documented automation procedures. Monitoring & Reporting - Support development of dashboards and metrics showing vulnerability remediation progress. - Assist management and cybersecurity teams in measuring remediation performance against established service levels and federal requirements. Application Packaging & Software Lifecycle Management - Package enterprise applications for automated deployment. - Test application compatibility with supported Windows configurations. - Maintain current versions of enterprise applications and identify obsolete or unsupported software. - Develop upgrade and migration packages to replace vulnerable or end-of-life applications. - Develop automated removal packages for prohibited, unsupported, or vulnerable applications. - Coordinate application testing with application owners and technical stakeholders before enterprise deployment. - Maintain documentation covering packaging standards, installation procedures, dependencies, rollback procedures, and known issues. User Support & System Access - Provide Tier 3 technical support for complex Windows issues. - Support Active Directory, Group Policy, configuration, and user environment troubleshooting. - Resolve issues resulting from application deployments, security remediation, operating system updates, and configuration changes. - Coordinate with Tier 1 and Tier 2 support teams to resolve incidents and recurring problems. - Provide technical guidance and knowledge transfer to desktop support personnel. Required Skills & Competencies - Strong knowledge of Microsoft Windows desktop operating systems. - Hands-on experience with Microsoft SCCM/MECM, particularly application packaging and software deployment. - Experience creating and troubleshooting SCCM applications, packages, deployment collections, detection methods, and task sequences. - Experience developing PowerShell automation and remediation scripts. - Understanding of Windows vulnerability remediation and patch management. - Ability to interpret vulnerability findings and translate them into technical remediation actions. - Understanding of CVEs, security advisories, vulnerability severity, and remediation concepts. - Knowledge of Active Directory and Group Policy. Education & Experience Education - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related technical discipline ## Experience - 5+ years of experience in desktop engineering, Windows system administration, management, or enterprise IT support. - Demonstrated experience supporting Windows operating systems in enterprise client/server environments. - Demonstrated experience with SCCM/MECM application packaging, deployment, or administration. - Advanced PowerShell scripting experience. - NinjaOne administration or engineering experience. - Experience working in federal government IT environments. Certifications - Desired: Microsoft Endpoint, Windows, Azure, or related technical certifications. - Desired: ITIL Foundation certification. Security Clearance - Applicants must be able to obtain a Public Trust clearance Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com. ## About Computer World Services ## Company Overview - **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL) - **Founded**: 1990 - **Founders**: Frank Hameed (President and CEO) ## Core Business - Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation. - Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government). - Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery. ## Products & Services - **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management. - **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance. - **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients. - **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support. All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available. - **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments). - **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs. ## Competitive Advantages - **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements. - **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings). - **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles. - **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance. ## Strategic Focus - **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide. - **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding. ## Why Work Here - **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence. - **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.). - **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)): - Medical, dental, and vision plans (United Healthcare) - 15 days PTO accrued from day one + 11 company holidays - Tuition reimbursement up to $5,000 per year - 401(k) with 4% company match (Safe Harbor, 100% vested immediately) - Short & long-term disability (100% employer-paid) - Company-paid basic life and AD&D insurance - Flexible spending accounts (FSA) and Health Savings Accounts (HSA) - Commuter benefits (pre-tax transit and parking) - Employee Assistance Program - Generous parental leave (from Built In) - **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement. ## Sources 1. [cwsc.com – Home](https://cwsc.com/) 2. [cwsc.com – Careers](https://cwsc.com/careers/) 3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/) 4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc) 5. [builtin.com – Computer World Services Corp. 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