---
title: 'Desktop Support Analyst I at DYOPATH'
canonical: 'https://feeny.ai/job/desktop-support-analyst-i-dyopath-winnetka-1sexskwq1wbz'
type: 'job'
last_seen: '2026-09-06'
---

# Desktop Support Analyst I at DYOPATH

- **Company:** DYOPATH
- **Location:** Winnetka, IL
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4709054006

## Job description

Join DYOPATH as a Desktop Support Analyst I

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.

## Why You’ll Love Working Here

- Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
- Growth & Development – Access certifications, training, and clear career paths
- Award-Winning Culture – Known for delivering outstanding IT services internally and externally
- Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized

## Benefits

- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available; Full details available at dyopath.com/careers

## Role Overview

- Location: On-site (Winnetka, IL)
- Schedule: 1st Shift (7:30a-4p or 8a-4:30p CST); Monday through Friday
- Pay Rate: $26/hour

Your Mission as a Desktop Support Analyst I

- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems and applications
- Track and resolve incidents using internal ticketing systems while meeting SLAs
- Perform software updates, including Microsoft security patches and antivirus signatures
- Document processes and create knowledge base articles
- Act as a liaison with third-party vendors and technicians
- Order parts for hardware maintenance and repairs
- Participate in special projects and continuous improvement initiatives

## What You Bring to the Team

Education & Certifications

- Bachelor’s degree in Computer Science, IT, or a related field OR
- 4 years of equivalent work experience
- A+ Certification required

## Experience & Skills

- Intermediate troubleshooting skills for hardware and software
- Familiarity with Microsoft O365 Suite and SharePoint
- Strong skills with macOS
- Strong written and verbal communication skills
- Detail-oriented with a strong customer service focus
- Ability to prioritize tasks effectively
- Ability to work collaboratively in a team environment

Other Requirements

- Valid driver’s license with acceptable driving record
- Ability to pass a background check prior to hire

## Why This Role Matters

As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Apply Today

If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.

## Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at [www.dyopath.com](https://www.dyopath.com/). The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

## About DYOPATH

## Company Overview
- **One-liner**: DYOPATH is a managed IT services and cybersecurity provider delivering business-first technology solutions, including 24/7/365 support, strategic consulting, and security platforms.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Houston, Texas, United States
- **Founded**: 1994 (as DYONYX); the current company was formed by a merger in 2020. There is a conflicting report showing 1996 as the founding year. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) states 1994.
- **Founders**: The merger combined DYONYX (CEO: Chuck Orrico) and Single Path (CEO: Rob Koch). [linkedin.com](https://www.linkedin.com/company/dyopath)

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting; Managed Security Services (MSSP). [dyopath.com](https://dyopath.com/)
- **Target customers**: B2B, targeting enterprises, mid-market firms, and SMBs across various sectors, with a special focus on private equity firms and federal agencies. [dyopath.com](https://dyopath.com/)
- **Mission or purpose statement**: A “business-first” approach, focusing on business results rather than just technology, to help clients reduce risk and improve performance. [dyopath.com](https://dyopath.com/)

## Products & Services
- **[DYOSPHERE](https://dyopath.com/)**: Managed services platform offering 24/7/365 monitoring, proactive maintenance, help desk, infrastructure management, cloud services, and IT planning.
- **[DYOGUARD](https://dyopath.com/)**: Cybersecurity platform integrating threat shields, vulnerability checks, SIEM/SOC services, and security program management.
- **Compliance Services**: Gap checks, policy creation, and ongoing compliance checks for HIPAA, PCI DSS, FERPA, CMMC, NIST, and more.
- **Professional Services**: Business IT consulting, security advisory (vCISO), and strategic planning.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Annual Revenue of **USD 37,000,000**. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Notable Investors/Partners**: The company is backed by private equity. Specific partners include Sandler Partners. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Growth Signals**: Named to the CRN MSP 500 Elite 150 list (2024), CRN Solution Provider 500 list (2025), MES Midmarket 100 (2024). Received a 98% customer satisfaction rating. Headcount is 251 people, with a year-over-year decrease of -6.1% (-24 people). [dyopath.com](https://dyopath.com/), [linkedin.com](https://www.linkedin.com/company/dyopath)

## Competitive Advantages
- **29 Years of Combined Experience**: A deep history from the 1996 and 2003 founding dates of its predecessor companies.
- **Business-First Approach**: Prioritizes business outcomes over technical features, a differentiator from tech-only providers.
- **Comprehensive Portfolio**: Offers a full stack from strategy and consulting to managed IT and advanced cybersecurity under one roof, reducing vendor complexity.

## Strategic Focus
- **Growth in Cybersecurity**: Continued investment in the DYOGUARD platform and security advisory services (vCISO) to address increasing cyber threats.
- **Private Equity Practice**: A specialized service offering for private equity firms, providing tech support and compliance for their portfolio companies.
- **Hybrid Work Enablement**: Designing solutions for a distributed workforce, including secure remote access and cloud tools.

## Why Work Here
- **Culture**: Certifed as a **Great Place to Work** (85% of employees say it’s a great place, vs. 57% at a typical US company). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719)
- **Core Values**: Operates under the “LOVE” ethos (Living Our Values Everyday), emphasizing family, compassion, and work-life balance. [dyopath.com/careers](https://dyopath.com/careers/)
- **Remote/Hybrid Policy**: Supports remote positions; roles are available for US-based and Mexico-based employees. Employs a mix of remote and office-based work. [dyopath.com/careers](https://dyopath.com/careers/)
- **Notable Perks**: Comprehensive benefits include medical, dental, vision, 401(k) with match, paid parental leave, telemedicine, an ergonomic chair, internet stipend, and a quarterly shout-out award. Mexico-based roles include a Christmas bonus, vacation premium (up to 75%), and savings fund. [dyopath.com/careers](https://dyopath.com/careers/)
- **Professional Development**: Partnership with Illinois Central College for IT training; provides ongoing learning opportunities and resources. [dyopath.com/careers](https://dyopath.com/careers/)

## Sources
1. [Company Website](https://dyopath.com/)
2. [Careers Page](https://dyopath.com/careers/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/dyopath)
4. [Open Positions](https://dyopath.com/open-positions/)
5. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7020719)

## Other roles at DYOPATH

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