---
title: 'Desktop Support Analyst II at DYOPATH'
canonical: 'https://feeny.ai/job/desktop-support-analyst-ii-dyopath-bothell-e0n6s50t8m56'
type: 'job'
last_seen: '2026-09-06'
---

# Desktop Support Analyst II at DYOPATH

- **Company:** DYOPATH
- **Location:** Bothell, WA
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4709769006

## Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem‑solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

## Why You’ll Love Working Here

- Purpose with Passion – Be part of a company guided by our L.O.V.E. philosophy—Living Our Values Every Day—where your work creates meaningful impact.
- Grow & Thrive – DYOPATH supports your professional development through certifications, training, and advancement opportunities.
- Award‑Winning Culture – We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
- Fun & Respectful Teamwork – Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.

Awesome Benefits

- Medical, Dental & Vision Coverage
- Life Insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA & HSA options
- Pet Insurance
- Full benefits overview at dyopath.com/careers

## Role Overview

- Location: On‑site (Bothell, WA)
- Schedule: First Shift (8a-5p PST); Monday through Friday
- Pay Rate: $30

Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account‑related issues while ensuring all endpoints across the client environment operate effectively. You’ll tackle higher‑level escalations, mentor junior analysts, and contribute to documentation and process improvements.

## Key Responsibilities

Hardware & Software Support

- Analyze user requests and incident trends.
- Meet with users to discuss issue resolution and recurring problems.
- Provide technical support for installation, deployment, and maintenance of:
- PCs and laptops
- Software
- Scanners
- Printers
- Peripherals
- Support internal customers through face‑to‑face interactions, phone support, or chat.
- Track ticket progress using internal or client ticketing systems.
- Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
- Order and replace hardware components as needed.
- Create, edit, and maintain knowledge base articles.
- Act as a point of contact for third‑party vendors and technicians.
- Perform updates, including:
- Microsoft security patches
- Antivirus signatures
- Software/application updates
- Troubleshoot incidents, reports, and processes to identify and resolve errors.
- Document processes and write clear procedures or user manuals to enhance self‑service options.
- Assist and mentor Level I and Associate Desktop Support Analysts as needed.

Other Duties as Assigned

## What You Bring to the Team

Education & Certifications

Required:

- Bachelor’s Degree in Computer Science, IT, or a related field; OR four years of equivalent work experience
- A+ Certification

Preferred:

- Network+ Certification
- Experience as a Desktop Support Analyst I

Additional Requirements

- Successful completion of a background check.
- Valid driver’s license with an acceptable driving record.

## Experience & Skills

- In‑depth working knowledge of PCs and peripherals.
- Familiarity with ITIL and change management processes.
- Ability to perform root cause analysis (RCA).
- Intermediate to advanced proficiency in hardware and software troubleshooting.
- SharePoint experience (O365 preferred).
- Working knowledge of Microsoft 365.
- Mobile device support experience is a plus.
- Strong written and verbal communication skills.
- Good judgment providing technical advice and problem resolution.
- Ability to collaborate effectively within a team.
- Strong prioritization skills with the ability to meet deadlines.
- High attention to detail.
- Customer‑focused mindset.

## Why This Role Rocks

As a Desktop Support Analyst II, you’ll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you’re excited to take on advanced technical tasks and thrive in a team‑oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II.

## Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at [www.dyopath.com](https://www.dyopath.com/). The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

## About DYOPATH

## Company Overview
- **One-liner**: DYOPATH is a managed IT services and cybersecurity provider delivering business-first technology solutions, including 24/7/365 support, strategic consulting, and security platforms.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Houston, Texas, United States
- **Founded**: 1994 (as DYONYX); the current company was formed by a merger in 2020. There is a conflicting report showing 1996 as the founding year. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) states 1994.
- **Founders**: The merger combined DYONYX (CEO: Chuck Orrico) and Single Path (CEO: Rob Koch). [linkedin.com](https://www.linkedin.com/company/dyopath)

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting; Managed Security Services (MSSP). [dyopath.com](https://dyopath.com/)
- **Target customers**: B2B, targeting enterprises, mid-market firms, and SMBs across various sectors, with a special focus on private equity firms and federal agencies. [dyopath.com](https://dyopath.com/)
- **Mission or purpose statement**: A “business-first” approach, focusing on business results rather than just technology, to help clients reduce risk and improve performance. [dyopath.com](https://dyopath.com/)

## Products & Services
- **[DYOSPHERE](https://dyopath.com/)**: Managed services platform offering 24/7/365 monitoring, proactive maintenance, help desk, infrastructure management, cloud services, and IT planning.
- **[DYOGUARD](https://dyopath.com/)**: Cybersecurity platform integrating threat shields, vulnerability checks, SIEM/SOC services, and security program management.
- **Compliance Services**: Gap checks, policy creation, and ongoing compliance checks for HIPAA, PCI DSS, FERPA, CMMC, NIST, and more.
- **Professional Services**: Business IT consulting, security advisory (vCISO), and strategic planning.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Annual Revenue of **USD 37,000,000**. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Notable Investors/Partners**: The company is backed by private equity. Specific partners include Sandler Partners. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Growth Signals**: Named to the CRN MSP 500 Elite 150 list (2024), CRN Solution Provider 500 list (2025), MES Midmarket 100 (2024). Received a 98% customer satisfaction rating. Headcount is 251 people, with a year-over-year decrease of -6.1% (-24 people). [dyopath.com](https://dyopath.com/), [linkedin.com](https://www.linkedin.com/company/dyopath)

## Competitive Advantages
- **29 Years of Combined Experience**: A deep history from the 1996 and 2003 founding dates of its predecessor companies.
- **Business-First Approach**: Prioritizes business outcomes over technical features, a differentiator from tech-only providers.
- **Comprehensive Portfolio**: Offers a full stack from strategy and consulting to managed IT and advanced cybersecurity under one roof, reducing vendor complexity.

## Strategic Focus
- **Growth in Cybersecurity**: Continued investment in the DYOGUARD platform and security advisory services (vCISO) to address increasing cyber threats.
- **Private Equity Practice**: A specialized service offering for private equity firms, providing tech support and compliance for their portfolio companies.
- **Hybrid Work Enablement**: Designing solutions for a distributed workforce, including secure remote access and cloud tools.

## Why Work Here
- **Culture**: Certifed as a **Great Place to Work** (85% of employees say it’s a great place, vs. 57% at a typical US company). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719)
- **Core Values**: Operates under the “LOVE” ethos (Living Our Values Everyday), emphasizing family, compassion, and work-life balance. [dyopath.com/careers](https://dyopath.com/careers/)
- **Remote/Hybrid Policy**: Supports remote positions; roles are available for US-based and Mexico-based employees. Employs a mix of remote and office-based work. [dyopath.com/careers](https://dyopath.com/careers/)
- **Notable Perks**: Comprehensive benefits include medical, dental, vision, 401(k) with match, paid parental leave, telemedicine, an ergonomic chair, internet stipend, and a quarterly shout-out award. Mexico-based roles include a Christmas bonus, vacation premium (up to 75%), and savings fund. [dyopath.com/careers](https://dyopath.com/careers/)
- **Professional Development**: Partnership with Illinois Central College for IT training; provides ongoing learning opportunities and resources. [dyopath.com/careers](https://dyopath.com/careers/)

## Sources
1. [Company Website](https://dyopath.com/)
2. [Careers Page](https://dyopath.com/careers/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/dyopath)
4. [Open Positions](https://dyopath.com/open-positions/)
5. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7020719)

## Other roles at DYOPATH

- [Senior Solutions Architect, Private Equity & M&A](https://feeny.ai/job/senior-solutions-architect-private-equity-m-a-dyopath-remote-51a2kb8gp4xf)
- [Service Desk Level 1 Analyst (Mexico)](https://feeny.ai/job/service-desk-level-1-analyst-mexico-dyopath-remote-x9xexnnztyjn)
- [Supervisor, NOC](https://feeny.ai/job/supervisor-noc-dyopath-remote-wyvtccg1hzhq)
- [Desktop Support Analyst I](https://feeny.ai/job/desktop-support-analyst-i-dyopath-winnetka-1sexskwq1wbz) — Winnetka, IL
- [Service Desk Level 1 Analyst (Mexico)](https://feeny.ai/job/service-desk-level-1-analyst-mexico-dyopath-remote-99s1mqbj4k4h)
- [Director, Cybersecurity Operations and Platform Delivery](https://feeny.ai/job/director-cybersecurity-operations-and-platform-delivery-dyopath-remote-rc1c43gq82yn)
- [Desktop Support Analyst II](https://feeny.ai/job/desktop-support-analyst-ii-dyopath-twinsburg-gb560180ez85) — Twinsburg, OH
- [Desktop Support Analyst II (Mexico)](https://feeny.ai/job/desktop-support-analyst-ii-mexico-dyopath-desktop-support-analyst-ii-arw1qyv5exnt) — Desktop Support Analyst II