---
title: 'Desktop Support Analyst II (Mexico) at DYOPATH'
canonical: 'https://feeny.ai/job/desktop-support-analyst-ii-mexico-dyopath-desktop-support-analyst-ii-arw1qyv5exnt'
type: 'job'
last_seen: '2026-09-06'
---

# Desktop Support Analyst II (Mexico) at DYOPATH

- **Company:** DYOPATH
- **Location:** Desktop Support Analyst II
- **Posted:** 2026-06-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4685174006

## Job description

Join Our Team as a Desktop Support Analyst II

Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.

## Why You’ll Love Working Here

- Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
- Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
- Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
- Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

## Benefits Overview

- Aguinaldo (25 days – above legal requirement)
- Vacation + 25% premium
- IMSS + Major medical insurance (family included)
- Monthly savings fund + pantry vouchers
- Transportation assistance
- Quarterly performance bonus opportunities
- Paid life events leave (parental, marriage, bereavement)

Desktop Support Analyst II Overview

- Location: On-site (Santa Catarina, Nuevo León, Mexico)
- Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
- Pay Rate: 24,000 MXN (monthly)
- Transportation: Assistance available (client provided)

Your Mission as a Desktop Support Analyst II

- Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
- Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
- Install, maintain, and repair computers, servers, peripherals, and related IT equipment.
- Provide technical support for software applications, databases, and client service platforms.
- Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions
- Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner
- Ensure software license compliance across supported environments
- Maintain accurate inventory records and safeguard the physical security of IT assets
- Perform work in field environments, including bending, kneeling, and climbing as required
- Complete additional duties and responsibilities as assigned

Education & Experience

- Diploma

## Skills & Abilities

- Basic computer literacy and familiarity with technical software
- Hands-on break-fix and hardware troubleshooting expertise
- Strong troubleshooting and problem-solving skills
- Good verbal and written communication skills
- Ability to work independently and collaboratively
- Professional approach to customer interactions
- Strong organization and time management skills
- ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN)

Additional Requirements

- Ability to lift/carry up to 70 lbs (32 kgs)
- Comfortable working in varying physical field conditions
- Ability to be agile in field environments, including bending, kneeling, and climbing as required

## Why This Role Matters

As a Desktop Support Analyst II, you are a trusted technical partner who ensures systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.

This role is open to applicants in Mexico only.

## Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at [www.dyopath.com](https://www.dyopath.com/). The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

## About DYOPATH

## Company Overview
- **One-liner**: DYOPATH is a managed IT services and cybersecurity provider delivering business-first technology solutions, including 24/7/365 support, strategic consulting, and security platforms.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Houston, Texas, United States
- **Founded**: 1994 (as DYONYX); the current company was formed by a merger in 2020. There is a conflicting report showing 1996 as the founding year. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) states 1994.
- **Founders**: The merger combined DYONYX (CEO: Chuck Orrico) and Single Path (CEO: Rob Koch). [linkedin.com](https://www.linkedin.com/company/dyopath)

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting; Managed Security Services (MSSP). [dyopath.com](https://dyopath.com/)
- **Target customers**: B2B, targeting enterprises, mid-market firms, and SMBs across various sectors, with a special focus on private equity firms and federal agencies. [dyopath.com](https://dyopath.com/)
- **Mission or purpose statement**: A “business-first” approach, focusing on business results rather than just technology, to help clients reduce risk and improve performance. [dyopath.com](https://dyopath.com/)

## Products & Services
- **[DYOSPHERE](https://dyopath.com/)**: Managed services platform offering 24/7/365 monitoring, proactive maintenance, help desk, infrastructure management, cloud services, and IT planning.
- **[DYOGUARD](https://dyopath.com/)**: Cybersecurity platform integrating threat shields, vulnerability checks, SIEM/SOC services, and security program management.
- **Compliance Services**: Gap checks, policy creation, and ongoing compliance checks for HIPAA, PCI DSS, FERPA, CMMC, NIST, and more.
- **Professional Services**: Business IT consulting, security advisory (vCISO), and strategic planning.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Annual Revenue of **USD 37,000,000**. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Notable Investors/Partners**: The company is backed by private equity. Specific partners include Sandler Partners. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Growth Signals**: Named to the CRN MSP 500 Elite 150 list (2024), CRN Solution Provider 500 list (2025), MES Midmarket 100 (2024). Received a 98% customer satisfaction rating. Headcount is 251 people, with a year-over-year decrease of -6.1% (-24 people). [dyopath.com](https://dyopath.com/), [linkedin.com](https://www.linkedin.com/company/dyopath)

## Competitive Advantages
- **29 Years of Combined Experience**: A deep history from the 1996 and 2003 founding dates of its predecessor companies.
- **Business-First Approach**: Prioritizes business outcomes over technical features, a differentiator from tech-only providers.
- **Comprehensive Portfolio**: Offers a full stack from strategy and consulting to managed IT and advanced cybersecurity under one roof, reducing vendor complexity.

## Strategic Focus
- **Growth in Cybersecurity**: Continued investment in the DYOGUARD platform and security advisory services (vCISO) to address increasing cyber threats.
- **Private Equity Practice**: A specialized service offering for private equity firms, providing tech support and compliance for their portfolio companies.
- **Hybrid Work Enablement**: Designing solutions for a distributed workforce, including secure remote access and cloud tools.

## Why Work Here
- **Culture**: Certifed as a **Great Place to Work** (85% of employees say it’s a great place, vs. 57% at a typical US company). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719)
- **Core Values**: Operates under the “LOVE” ethos (Living Our Values Everyday), emphasizing family, compassion, and work-life balance. [dyopath.com/careers](https://dyopath.com/careers/)
- **Remote/Hybrid Policy**: Supports remote positions; roles are available for US-based and Mexico-based employees. Employs a mix of remote and office-based work. [dyopath.com/careers](https://dyopath.com/careers/)
- **Notable Perks**: Comprehensive benefits include medical, dental, vision, 401(k) with match, paid parental leave, telemedicine, an ergonomic chair, internet stipend, and a quarterly shout-out award. Mexico-based roles include a Christmas bonus, vacation premium (up to 75%), and savings fund. [dyopath.com/careers](https://dyopath.com/careers/)
- **Professional Development**: Partnership with Illinois Central College for IT training; provides ongoing learning opportunities and resources. [dyopath.com/careers](https://dyopath.com/careers/)

## Sources
1. [Company Website](https://dyopath.com/)
2. [Careers Page](https://dyopath.com/careers/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/dyopath)
4. [Open Positions](https://dyopath.com/open-positions/)
5. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7020719)

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