--- title: 'Desktop Support Engineer at Kiniksa Pharmaceuticals' canonical: 'https://feeny.ai/job/desktop-support-engineer-kiniksa-pharmaceuticals-lexington-hq1qa926j23w' type: 'job' last_seen: '2026-09-07' --- # Desktop Support Engineer at Kiniksa Pharmaceuticals - **Company:** Kiniksa Pharmaceuticals - **Location:** Lexington, MA - **Compensation:** $79k–$105k - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/kiniksapharmaceuticals/jobs/4393543009 ## Job description Kiniksa Pharmaceuticals is a commercial‑stage biopharmaceutical company developing and commercializing novel therapies for diseases with unmet need, with a focus on cardiovascular indications. With deep expertise in immunology and inflammation, Kiniksa is advancing a growing portfolio of approved and investigational medicines, anchored by its lead product, ARCALYST®, the first and only FDA‑approved therapy for recurrent pericarditis. Grounded in rigorous science and bold innovation, the company fosters a highly collaborative, patient‑first culture led by accomplished life sciences leaders. At Kiniksa, talented individuals are trusted and empowered to make a real impact—shaping the future of medicine while improving the lives of patients who need it most. We are seeking a highly motivated and experienced Desktop Support Engineer to join our growing IT team. In this role, you will be responsible for providing technical support to end-users, ensuring the smooth operation, security, and manageability of desktop systems, mobile devices, productivity platforms, and related peripherals. The ideal candidate will have hands-on experience supporting Microsoft 365 services and administration, including Office 365 admin centers, SharePoint administration, Intune endpoint management, and device management platforms such as Apple Business Manager and Jamf. Experience in an FDA-regulated environment is highly desirable. This role is based in our Lexington, MA office and requires employees to be onsite five days per week. Responsibilities (including, but not limited to): End-User Support: - Provide first-level technical support to end-users via phone, email, and in-person. - Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals. - Assist with onboarding, offboarding, and employee lifecycle technology processes. - Escalate complex issues to appropriate internal teams or third-party support providers as needed. - Identify opportunities for process improvement, automation, and enhanced user experience. - Support Microsoft 365 administration activities across Office 365 admin centers, including user support, license assignment coordination, service health awareness, and escalation of platform-related issues. Software Installation and Configuration: - Install and configure operating systems, applications, and other software. - Manage software licenses, application updates, and user access coordination through Microsoft 365, Intune, Jamf, and other approved enterprise platforms. - Ensure software compliance with company policies and regulatory requirements. Hardware Maintenance and Repair: - Perform basic hardware maintenance and repairs, including replacing components like hard drives, RAM, and video cards. - Coordinate with vendors for warranty repairs and replacements. Documentation and Asset Management: - Maintain accurate records of hardware and software inventory. - Create and maintain end-user documentation, knowledge base articles, and self-service resources. - Assist with the procurement and deployment of new hardware and software. Compliance within a Regulated Environment: - Adhere to all relevant company policies and procedures, especially those related to data security and compliance within an FDA-regulated environment (e.g., 21 CFR Part 11). - Assist in audits related to desktop systems and user access. Standout Skills for Impact: - Excellent customer service and communication skills. - Strong problem-solving and troubleshooting skills. - Ability to work independently and as part of a team. - Ability to prioritize and manage multiple tasks effectively. - Ability to lift and move computer equipment and boxes of supplies weighing up to 30lbs as needed. Qualifications and Experience: - Associate's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Bachelor's degree preferred. - 3+ years of experience as a Desktop Support Engineer. - Experience working in a regulated environment, preferably within the pharmaceutical, biotech, or medical device industry with familiarity with FDA 21 CFR Part 11 and other relevant regulations. - Strong knowledge of Windows operating systems (Windows 10/11, Mac OS is a plus). - Proficiency in installing and troubleshooting software applications. - Familiarity with Microsoft Entra ID/Azure AD, Office 365 admin centers, Microsoft 365 admin center, Exchange admin center, Teams admin center, SharePoint admin center, Intune, Windows Autopilot, O365 applications, Okta, Jamf, Apple Business Manager, and Zoom Workplace. - Experience with Microsoft SharePoint Online administration, including site management, document libraries, permissions, access troubleshooting, sharing controls, and end-user support. - Experience supporting device lifecycle management across Windows, macOS, and iOS/iPadOS using Intune, Apple Business Manager, Jamf, and related endpoint management tools. - Experience with ticketing systems (FreshService). - Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Compensation decisions are based on objective criteria including role responsibilities, experience/qualifications, internal equity, geographic location, and external market benchmarks. Pay Range $79,000—$105,000 USD Kiniksa is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, transgender status, age, genetics, national origin, protected veteran status, or disability status, or any other legally protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Kiniksa does not accept unsolicited resumes from staffing agencies or search firms. Any resumes submitted without a signed agreement will be considered property of Kiniksa, and no fees will be paid. ## About Kiniksa Pharmaceuticals ## Company Overview - **One-liner**: Kiniksa Pharmaceuticals is a global biopharmaceutical company focused on discovering, developing, and commercializing novel, transformative therapies for patients with significant unmet medical needs, with a primary focus on cardiovascular diseases and immune modulation. - **Entity Type**: Public (NASDAQ: KNSA) - **Headquarters**: Lexington, Massachusetts, USA (with additional offices in La Jolla, CA; Zug, Switzerland; and London, UK) - **Founded**: 2015 - **Founders**: Sanj K. Patel (CEO & Chairman) ## Core Business - **Primary industry/industries**: Biopharmaceuticals, Biotechnology - **Target customers**: Patients, healthcare providers, and payers (B2B/B2C model in specialty pharma) - **Mission or purpose statement**: Dedicated to placing patients first and driving innovation in novel, life-changing therapies to address unmet medical need. The company operates under the belief that "every second makes a difference for patients living with debilitating diseases." ## Products & Services - **ARCALYST® (rilonacept)**: An FDA-approved treatment for recurrent pericarditis — the first and only FDA-approved therapy for this indication. It is an interleukin-1 alpha and beta cytokine trap. - **Mavrilimumab**: A clinical-stage anti-GM-CSF receptor alpha monoclonal antibody. A Phase 2 trial in non-mechanically ventilated severe COVID-19 patients yielded positive results. Kiniksa and Huadong Medicine have a collaboration to develop and commercialize it in the Asia Pacific region (excluding Japan). - **Vixarelimab**: A clinical-stage asset acquired via a global license agreement with Roche and Genentech. It has received FDA Breakthrough Therapy designation for pruritus associated with prurigo nodularis. - **KPL-404**: A clinical-stage asset for which Kiniksa has initiated a first-in-human study with an antigen challenge (TDAR). ## Market Standing - **Valuation/Market Cap**: Approximately $1.7 billion (as of mid-2026) - **Key Metric**: Annual Revenue of $677.6 million (as of mid-2026); Total Funding raised ~$80M in Series A and $170.7M in gross IPO proceeds (2018) - **Notable Investors/Partners**: Huadong Medicine (Asia Pacific collaboration), Roche, Genentech - **Growth Signals**: FDA approvals and breakthrough designations, expanding global footprint (UK, Switzerland, Netherlands offices), headcount of 310 employees and growing, active job postings (36 as of mid-2026) ## Competitive Advantages - **Approved Commercial Product**: ARCALYST® is the first and only FDA-approved therapy for recurrent pericarditis, creating a strong market foothold and revenue stream. - **Strong Pipeline**: Combination of FDA-approved therapy and clinical-stage assets with strong biologic rationale and validated pathways. - **Strategic Collaborations**: Partnerships with Roche/Genentech and Huadong Medicine provide access to global markets and cutting-edge science. - **Leadership**: Led by a team of distinguished life sciences leaders with over 30 years of combined industry experience. ## Strategic Focus - **Current priorities**: Commercializing ARCALYST® and expanding its indications; advancing the pipeline of clinical-stage assets (mavrilimumab, vixarelimab, KPL-404); expanding global presence (especially in Asia Pacific and Europe); pursuing further strategic acquisitions and collaborations. - **Patient-centric innovation**: Focus on immune modulation targeting unmet needs and underserved conditions. ## Why Work Here - **Culture**: Fosters a culture of passion, innovation, and rapid execution. Employees are described as "highly skilled, driven people advancing their careers—and making a difference in patients' lives." - **Commitment to employees**: Kiniksa is intentional about cultivating a highly skilled and passionate team determined to deliver on its promise to patients. - **Work environment**: Global company with offices in the US (Lexington, MA; La Jolla, CA), Switzerland (Zug), and the UK (London). The company offers a collaborative, science-driven environment. - **Diversity, Equity, and Inclusion**: Committed to creating a culture of equality that celebrates diversity and fosters innovation; an Equal Opportunity Employer. - **Perks & Benefits (US)**: - **Healthcare & Well-being**: Robust PPO medical insurance (Blue Cross Blue Shield) with HRA to cover deductible; dental (including orthodontia); vision; flexible spending accounts; fertility benefits and parental leave (up to 10 weeks at 100% pay, plus 6-8 weeks disability for birth parents); behavioral health support via EAP; and mental health programs. - **Financial & Protection**: 401k with traditional and Roth options through Fidelity, with immediate company match; Employee Stock Purchase Plan (15% discount); employer-paid life and AD&D insurance; short- and long-term disability coverage; voluntary additional life insurance. - **Work-Life Balance**: Paid sick and vacation time; company-paid holidays; company-sponsored events and volunteer opportunities. - **Other**: Subsidized lunches; employee referral program; starting coverage on the first day of employment. ## Sources 1. [Kiniksa Pharmaceuticals - About Us](https://www.kiniksa.com/about) 2. [Kiniksa Pharmaceuticals - Join Us](https://www.kiniksa.com/join-us) 3. [Kiniksa Pharmaceuticals - Leadership](https://www.kiniksa.com/leadership) 4. [Kiniksa Pharmaceuticals - LinkedIn Company Page](https://www.linkedin.com/company/kiniksa-pharmaceuticals) 5. [Kiniksa Pharmaceuticals - Main Site](https://www.kiniksa.com/) ## Other roles at Kiniksa Pharmaceuticals - [Associate Director, Patient Services Operations and Marketing](https://feeny.ai/job/associate-director-patient-services-operations-and-marketing-kiniksa-hk4zex4ryn89) — Lexington, MA - [Assoc. 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