---
title: 'Desktop Support Technician at Inertia'
canonical: 'https://feeny.ai/job/desktop-support-technician-inertia-livermore-cdb8b5m1zm47'
type: 'job'
last_seen: '2026-09-09'
---

# Desktop Support Technician at Inertia

- **Company:** Inertia
- **Location:** Livermore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/inertia/7b7b77de-5b8b-49f3-93fb-9a320f5aff1c

## Job description

## Overview

The Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable, responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems. The position is approximately 75% end-user support and 25% systems administration and back-end support, with additional opportunities to contribute to IT projects and strategic initiatives.

The DST will serve as a key point of contact for day-to-day IT needs and will play an important role in ensuring employees have the technology, access, and support they need to be productive.

## What You’ll Get to Do

End-User & Desktop Support

- Manage and prioritize support requests through Freshservice.
- Troubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues.
- Provide hands-on support for laptops, desktops, mobile devices, and office technology.
- Document resolutions, identify recurring issues, and improve support processes and knowledge resources.
- Support conference rooms, AV equipment, and video conferencing platforms.

Employee Onboarding & Offboarding

- Configure, deploy, and recover employee computers and other IT equipment.
- Provision and deprovision user accounts, applications, permissions, and system access.
- Conduct hands-on device handoff and provide new employees with technology orientation and training.
- Maintain accurate records of assigned devices, equipment, accounts, and software access.
- Continuously improve onboarding and offboarding processes through documentation and automation.

Systems Administration & Operations

- Support the administration, configuration, and ongoing operation of corporate IT platforms, including:
- Freshservice – IT service management and ticketing
- Microsoft Intune – Windows endpoint and device management
- Jamf – Apple endpoint and device management
- Okta – Identity and access management
- Microsoft 365
- Apple Business Manager
- Google Workspace

IT Projects & Continuous Improvement

- Support infrastructure, security, endpoint, collaboration, and business systems projects, including evaluating, testing, and deploying new technologies.
- Leverage AI, automation, and scripting to streamline repetitive IT workflows such as onboarding/off boarding, provisioning, device management, ticket triage, troubleshooting, and documentation.
- Identify opportunities to reduce manual work, improve reliability, and enhance the employee technology experience while following security, privacy, and responsible AI practices.
- Develop and maintain SOPs, technical documentation, knowledge-base content, and end-user guides.

## WHAT YOU BRING TO INERTIA

- 5+ years of experience providing desktop, help desk, or end-user IT support in a professional environment.
- Strong working knowledge of Windows and macOS operating systems, hardware, peripherals, and common business applications.
- Working knowledge of networking, cloud technologies, cybersecurity, and compliance frameworks.
- Experience supporting AV, conference room, video conferencing, and collaboration technologies.
- Familiarity with identity and access management (IAM), endpoint management/MDM, SaaS administration, and IT service management (ITSM).
- Familiarity with AI tools, automation, and scripting, with an interest in applying emerging technologies to improve IT operations.
- Strong troubleshooting and analytical skills, with the ability to diagnose and resolve technical issues methodically and independently.
- Excellent interpersonal and communication skills, with the ability to effectively support users across a range of technical proficiency levels.
- Strong organizational skills and attention to detail, particularly when managing employee access, equipment, assets, and onboarding/offboarding activities.
- Ability to prioritize competing requests and responsibilities in a fast-paced, rapidly evolving environment.
- Demonstrated initiative, curiosity, and a willingness to learn new technologies and take on increasing levels of technical responsibility.

Bonus Points

- Experience specifically in operationalizing compliance frameworks for Export Controlled and Controlled Unclassified Information

## SALARY & BENEFITS:

- The base salary range for this role is $70,000 - $85,000; The pay range provided is an estimated base range for this role. Exact compensation may vary based on skills, experience, and education.
- We offer market-competitive compensation and an excellent benefits program, including Medical, Dental, and Vision plans, company-paid holidays, matching 401k, and more!

About Inertia:

Inertia is taking the most direct, scientifically-proven path to commercializing fusion, leveraging the only successful achievement of fusion ignition, using a process that was pioneered at the U.S. Department of Energy’s (DOE) Lawrence Livermore National Laboratory (LLNL). With groundbreaking innovation, transformative technology, and multi-year investment, Inertia is committed to commercializing fusion energy in the next decade.

This position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls, security classification and/or designation as Controlled Unclassified Information. Employment in this position is conditioned on the candidate’s eligibility for, obtaining and maintaining appropriate government authorization to access technology or information, to the extent required, including without limitation a security clearance, export license, or other documentation required to establish authorization to receive access to such items technology or information.

## About Inertia

## Company Overview
- **One-liner**: Inertia is a commercial fusion energy company developing laser-based inertial fusion power plants based on proven physics from the National Ignition Facility.
- **Entity Type**: Private (Series A – raised $450M in February 2026)
- **Headquarters**: Livermore, California, United States
- **Founded**: 2024
- **Founders**: Jeff Lawson (CEO), Mike Dunne (Co-Founder, CTO & SVP Fusion Power), Annie Kritcher (Co-Founder)

## Core Business
- **Primary industry**: Renewable energy, fusion power generation
- **Target customers**: Utility-scale electricity providers and grid operators (B2B, enterprise)
- **Mission**: Create limitless clean energy by commercializing the only proven approach to fusion – laser-driven inertial fusion – and delivering gigawatt-scale, dispatchable power.

## Products & Services
- **Fusion Power Plant**: A grid-scale, 1.5GW baseload plant that uses a 10MJ laser firing ten times per second at mass-produced fuel targets, generating electricity via steam turbines. First plant expected in the 2030s.
- **Fusion Fuel Targets**: Peppercorn-sized capsules of fusion fuel mass-manufactured for less than $1 each, enabling continuous, low-cost operation.
- **Modular Laser System**: The world’s most powerful laser (by average power), built from thousands of modular, replaceable beamlines (shipping-container-sized), 20x more efficient than NIF and 1/10th the footprint.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Total Funding**: $450M (Series A, February 2026) from leading venture investors
- **Key Metric**: 23 employees as of mid-2026; 16 active job postings; monthly headcount growth of +46.4% [linkedin.com](https://www.linkedin.com/company/inertia-fusion)
- **Notable Investors/Partners**: Backed by a group of leading visionaries and investors (names not disclosed in public materials). Public-private partnership with Lawrence Livermore National Laboratory (LLNL) signed April 2026 [inertia.com](https://inertia.com/press/)
- **Growth Signals**: Proven physics (first net-energy-gain fusion experiment at NIF in 2022); $450M Series A; partnership with LLNL to commercialize fusion; rapid hiring across engineering, laser science, and manufacturing roles.

## Competitive Advantages
- **Proven physics basis**: Only company commercializing the laser-driven inertial fusion approach that has already achieved net-positive ignition (NIF 2022, repeated multiple times). Avoids scientific risk.
- **Modular laser architecture**: Thousands of identical, manufacturable laser units allow rapid scaling, redundancy, and cost reduction through mass production.
- **Low-cost fuel targets**: Mass-manufacturing targets for under $1 each eliminates the hand-crafted, expensive targets used in research labs.
- **Integrated power plant design**: Leverages existing turbine and grid infrastructure; breeds its own fuel and recycles components.

## Strategic Focus
- **Immediate priorities**: Build the world’s first assembly line for fusion fuel targets; construct the prototype modular laser beamline in Livermore; complete an integrated, fully consistent power plant design.
- **Next phase**: Scale both laser and target production into a gigawatt, utility-scale fusion power plant during the 2030s, demonstrating end-to-end energy generation.
- **Long-term**: Drive down cost for subsequent commercial facilities, targeting grid-scale, zero-emission baseload power.

## Why Work Here
- **Mission-driven culture**: "Building big" to solve climate change with limitless clean energy. The team emphasizes engineering over scientific risk, using known physics to commercialize rapidly.
- **Early-stage impact**: Small team (~23 employees) means each hire can have outsized influence across laser physics, target manufacturing, plant design, and business operations.
- **Work environment**: On-site in Livermore, CA (facilities for laser and target prototyping). Roles span mechanical engineering, controls, laser science, manufacturing, and content/storytelling.
- **Notable perks/benefits**: Not explicitly detailed, but the company offers competitive compensation in a high-growth, venture-backed startup. Open positions include senior engineers, scientists, and a Head of Content & Storytelling [inertia.com](https://inertia.com/jobs/).
- **Leadership**: Founded by proven entrepreneurs (Jeff Lawson, former Twilio CEO) and world-class fusion scientists (Mike Dunne led the US government fusion power plant program; Annie Kritcher designed the first net-positive ignition experiment).

## Sources
1. [inertia.com – Homepage](https://www.inertia.com/)
2. [inertia.com – Founders Message](https://inertia.com/press/founders-message/)
3. [inertia.com – Press Releases](https://inertia.com/press/)
4. [linkedin.com – Inertia Fusion](https://www.linkedin.com/company/inertia-fusion)
5. [inertia.com – Jobs Page](https://inertia.com/jobs/)

## Other roles at Inertia

- [Facilities Technician](https://feeny.ai/job/facilities-technician-inertia-livermore-kewb6gs52rav) — Livermore
- [Compliance Manager / Director / Counsel](https://feeny.ai/job/compliance-manager-director-counsel-inertia-livermore-md8d7dn6a2dj) — Livermore
- [VP, Finance](https://feeny.ai/job/vp-finance-inertia-livermore-8kdtp92993xg) — Livermore
- [Optics Manufacturing Development Engineer](https://feeny.ai/job/optics-manufacturing-development-engineer-inertia-livermore-sats46ed86kk) — Livermore
- [Project Manager](https://feeny.ai/job/project-manager-inertia-livermore-qwrhbaa67b5d) — Livermore
- [Senior Mechanical Design Engineer](https://feeny.ai/job/senior-mechanical-design-engineer-inertia-livermore-bey7f6xvm1p4) — Livermore
- [Mechanical Technician](https://feeny.ai/job/mechanical-technician-inertia-livermore-qmf2aas8y4kn) — Livermore
- [Senior Mechanical Engineer - Fusion Engine Design and Analysis](https://feeny.ai/job/senior-mechanical-engineer-fusion-engine-design-and-analysis-inertia-livermore-1z56gm4hyd60) — Livermore