---
title: 'Developer Support Engineer at Aera Technology'
canonical: 'https://feeny.ai/job/developer-support-engineer-aera-technology-bucharest-verhw7gq2s4d'
type: 'job'
last_seen: '2026-11-11'
---

# Developer Support Engineer at Aera Technology

- **Company:** Aera Technology
- **Location:** Bucharest, Romania
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.lever.co/aeratechnology/3aae2830-272f-4e45-9dd5-4a85414e96e6

## Job description

Responsibities:

- Quickly learn the functional aspects of Aera’s product line
- Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management
- Gather information systematically and efficiently perform root cause analysis
- Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
- Responsible for respecting the defined SLA’s we have with each customer
- Develop knowledge base articles for the use of internal team and external partners
- Participate in shift rotation
- Bring​ ​a​ ​positive, collaborative, ​team-oriented​ ​attitude​ ​to​ ​the​ ​office​ ​and​ ​your​ ​customers every​ ​day!

About you:

- 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent
- Log analysis and performance troubleshooting
- Experience with SQL, REST API, SSO, Unix, Cloud
- Good knowledge of SQL, DB performance analysis and optimization.
- Knowledge or Experience with Application servers
- Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence or similar
- Experience working in a start-up software company is a strong advantage
- Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts
- SAP techno-functional experience will give you a large advantage working with our large enterprise customers
- On - and offshore coordination and communication
- Enjoy digging into technical support issues to figure out the root cause so the issue will not recur

## Nice to have

- Background in Java programming is a plus
- Understanding of 3 tier application architecture
- Working knowledge of cloud platforms, AWS/Azure is a plus

## About Aera Technology

## Company Overview
- **One-liner**: Aera Technology provides an agentic decision intelligence platform that automates and optimizes enterprise decisions in real time using AI.
- **Entity Type**: Private (Series B+; total funding $173.7M)
- **Headquarters**: Mountain View, California, United States
- **Founded**: 2017
- **Founders**: Frederic Laluyaux (Co-Founder, President & CEO) and Shariq Mansoor (Co-Founder & CTO)

## Core Business
- Primary industry/industries: Decision Intelligence, Enterprise AI, SaaS
- Target customers: Large enterprises (B2B) across supply chain, operations, finance, and other functions
- Mission or purpose statement: “To make decision intelligence the operating system of the global enterprise.”

## Products & Services
- **[Aera Decision Intelligence Platform]**: A SaaS platform that crawls enterprise systems, augments data, predicts risks and opportunities, recommends actions, executes them autonomously, and learns from outcomes. The platform is marketed as “the first agentic decision intelligence.”

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of $30M (source: LinkedIn) and Total Funding of $173.7M (across 8 rounds, latest in 2022)
- **Notable Investors/Partners**: Not explicitly listed in the provided search results, but the company has raised from multiple investors (details not given). The leadership team includes experienced operators, and the company has a board of accomplished individuals.
- **Growth Signals**: Headcount grew 3.3% YoY to 338 employees; operates in 5 countries (US, Romania, Australia, France, Singapore) with engineering hubs in Pune, India, and London, UK; expanding sales roles in the Americas and Europe.

## Competitive Advantages
- First-mover in the “decision intelligence” category, unifying data, analytics, AI, and automation.
- Agentic platform that not only recommends but also acts autonomously, learning from every decision.
- Strong enterprise focus with end-to-end visibility across operations, enabling faster, more accurate decisions.

## Strategic Focus
- Scale the platform globally across enterprise functions (supply chain, operations, finance).
- Continue to invest in AI/ML and autonomous decision-making capabilities.
- Expand sales and customer success teams, particularly in the Americas and Europe.

## Why Work Here
- Culture highlights: Emphasis on innovation, big challenges, integrity, accountability, and global teamwork. Rated 3.7/5 on Glassdoor (187 reviews): Work-Life 3.7, Compensation 3.4, Culture 3.9, Career 3.5.
- Remote/hybrid/office policy: Hybrid roles available (e.g., Pune, India) and some fully remote US positions (e.g., Senior Software Engineer – CALC engine). Offices in Mountain View, San Francisco, Paris, Bucharest, Cluj-Napoca, Munich, London, and Pune.
- Notable perks: Comprehensive healthcare plans, stock option grants, challenging work, professional growth opportunities. Uses AI tools in hiring with transparency.

## Sources
1. [aeratechnology.com](https://www.aeratechnology.com/)
2. [aeratechnology.com/about-us](https://www.aeratechnology.com/about-us/)
3. [aeratechnology.com/careers](https://www.aeratechnology.com/careers/)
4. [linkedin.com/company/aera-technology](https://www.linkedin.com/company/aera-technology)

## Other roles at Aera Technology

- [Developer Support Engineer](https://feeny.ai/job/developer-support-engineer-aera-technology-pune-2mme9tpnpss2) — Pune, India
- [Support Operations Specialist (Night Shift)](https://feeny.ai/job/support-operations-specialist-night-shift-aera-technology-pune-dcffxb6kxnbj) — Pune, India
- [Client Partner | Enterprise Platform Sales](https://feeny.ai/job/client-partner-enterprise-platform-sales-aera-technology-monterrey-nyn7e1a0wrka) — Monterrey, Mexico
- [Client Partner | Enterprise Platform Sales](https://feeny.ai/job/client-partner-enterprise-platform-sales-aera-technology-chicago-4rzbgc72ygnw) — Chicago, IL
- [Manager, Infrastructure Platform Engineering](https://feeny.ai/job/manager-infrastructure-platform-engineering-aera-technology-pune-2paym1gqk8sc) — Pune, India
- [Business Development Representative (BDR)](https://feeny.ai/job/business-development-representative-bdr-aera-technology-san-francisco-or-vsfkrtc6vy4j) — San Francisco OR Mountain View CA, United States
- [Senior Engagement Principal | Software Delivery](https://feeny.ai/job/senior-engagement-principal-software-delivery-aera-technology-us-brrzysdretms) — US, United States
- [Deputy Controller | Accounting](https://feeny.ai/job/deputy-controller-accounting-aera-technology-mountain-view-mfrdc33xn3cm) — Mountain View, CA
- [Sustaining Engineer – Modeling Support](https://feeny.ai/job/sustaining-engineer-modeling-support-aera-technology-pune-vmvac5shx87e) — Pune, India
- [Associate Data Scientist – Modeling, Analytics & Pipelines](https://feeny.ai/job/associate-data-scientist-modeling-analytics-pipelines-aera-technology-pune-9ryb9t5tekxf) — Pune, India