---
title: 'Developer Support Engineer at Algolia'
canonical: 'https://feeny.ai/job/developer-support-engineer-algolia-melbourne-09d4yazs3w50'
type: 'job'
last_seen: '2026-11-08'
---

# Developer Support Engineer at Algolia

- **Company:** Algolia
- **Location:** Melbourne, Australia
- **Compensation:** $100k–$125k
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/algolia/jobs/6215696004

## Job description

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.

At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!

Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly.

The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.

This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.

As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

## YOUR ROLE WILL CONSIST OF:

- Handling technical requests via web and email support channels.
- Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
- Submitting bug reports to the Engineering team for problems needing attention.
- Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
- Contributing to internal and external knowledge bases.
- Participating in internal projects to improve processes and tools.

## REQUIREMENTS:

- Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience
- Experience with web development, REST APIs, and database management.
- { 1 - 2 } (dependent on level of seniority we are looking for) years of experience in technical customer support, supporting SaaS enterprise software ideally.
- Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
- Excellent spoken and written English skills..
- Ability to work in an on-call rotation.

## NICE TO HAVE:

- Basic familiarity with iOS & Android platforms.
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento.

#LI-Remote Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Base Salary Pay Range $100,000—$125,000 AUD

## FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST - Willingness to trust our co-workers and to take ownership.
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

- Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
- All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
- We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

## About Algolia

## Company Overview
- **One-liner**: Algolia provides an AI-powered search and discovery API platform that enables businesses to deliver fast, relevant search results across websites and applications.
- **Entity Type**: Private (Series C, $333.9M total funding)
- **Headquarters**: Palo Alto, California, United States (with major offices in Paris, France, and London, England)
- **Founded**: 2012
- **Founders**: Nicolas Dessaigne, Julien Lemoine

## Core Business
- Primary industry/industries: Software Development, AI-Powered Search & Discovery, SaaS
- Target customers: B2B, serving enterprise and SMB clients across e-commerce, media, higher education, and SaaS sectors
- Mission or purpose statement: To help users "find without foraging" by powering agentic, generative, and search experiences.

## Products & Services
- **Algolia Search API**: A fully-hosted, API-first search and discovery platform with a hybrid search engine combining keyword and semantic search in a single API. It is designed for speed, scale, and cost-effectiveness.
- **AI Search & Discovery**: AI algorithms predict user intent, personalize results, and rerank content to drive conversion and engagement.
- **Guided Shopping**: A solution for e-commerce to create buying urgency and improve product discovery.
- **Generative AI & Agentic Intelligence**: An AI retrieval platform that powers AI-native experiences for content and commerce discovery.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of $109.4M (most recent data); Total Funding of $333.9M.
- **Notable Investors/Partners**: Recognized by IDC, Gartner, Forrester, and Paradigm B2B. Key partnerships include integrations with major e-commerce and content platforms.
- **Growth Signals**: Over 18,000 customers across 150+ countries. Employee headcount is 641 (+1.7% YoY). LinkedIn followers have grown +23.6% year-over-year. Strategic acquisitions include Search.io (2022), MorphL (2021), and SeaUrchin.IO (2018).

## Competitive Advantages
- **Hybrid Search Engine**: Unique combination of keyword and semantic search in a single, blazing-fast API.
- **AI-Native Platform**: Continuously learns from user behavior to optimize relevance and conversion.
- **Developer-First Approach**: Easy-to-integrate API clients and UI components, allowing setup in minutes.
- **Scale & Reliability**: SOC 2 Type 2, SOC 3, ISO 27001, GDPR, and CCPA compliant, ensuring enterprise-grade security and performance.

## Strategic Focus
- **Agentic & Generative AI**: Expanding its AI retrieval platform to power the next generation of AI-native and agentic experiences.
- **Commerce Discovery**: Deepening its e-commerce capabilities with guided shopping and personalized user journeys.
- **Global Expansion**: Growing its presence across 19 countries, with active hiring in key regions like the US, France, UK, Australia, and Germany.

## Why Work Here
- **Culture**: Values-driven culture built on Grit, Trust, Care, Candor, and Humility. Emphasizes "People First Always."
- **Work Policy**: Supports both remote and hybrid work. Hybrid employees near offices are encouraged to work in-person, while remote employees benefit from regional hubs, community leaders, and local events.
- **Perks & Benefits**: Flexible work options, wellness days, 30 days to work from anywhere, generous parental leave, health support, mentorship programs, leadership development, team events, volunteer days, and donation matching.
- **Social Impact**: Dedicated to charitable giving, community mentorship, open source support, and employee-led initiatives.
- **Growth & Ownership**: Strong emphasis on career ownership, with opportunities in R&D, Field Engineering, Customer Success, Sales, and more.

## Sources
1. [Algolia Official Website](https://www.algolia.com/)
2. [Algolia Careers Page](https://www.algolia.com/careers)
3. [Algolia Job Board (Greenhouse)](http://job-boards.greenhouse.io/algolia)
4. [Algolia LinkedIn Profile](https://www.linkedin.com/company/algolia)
5. [CB Insights - Algolia Profile](https://www.cbinsights.com/company/algolia)

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