--- title: 'Developer Support Engineer (Singapore) at Braintrust' canonical: 'https://feeny.ai/job/developer-support-engineer-singapore-braintrust-singapore-61qx3xrjx4ka' type: 'job' last_seen: '2026-09-05' --- # Developer Support Engineer (Singapore) at Braintrust - **Company:** Braintrust - **Location:** Singapore - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/braintrust/4d483594-8864-455b-b0b4-939992455198 ## Job description ## ABOUT THE COMPANY Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them. Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve. ## ABOUT THE ROLE At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster. We’re looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You’ll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster. This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers’ lives easier, we’d love to talk with you. This role will be remote based in Singapore. ## WHAT YOU’LL DO - Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript). - Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them. - Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication. - Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers. - Identify opportunities to improve the developer experience, including tools, documentation, and support workflows. - Write scripts, fix bugs, and contribute to internal tooling that enhances the support process. - Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. - Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays. - Provide technical mentorship to cross functional peers and guide support processes and escalation handling. - Develop and champion opinionated stances on improving developer experience and product reliability. ## WHAT WE'RE LOOKING FOR - Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role. - Can write, debug, and reason through Python and/or TypeScript codebases. - Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly. - Take personal ownership of technical problems and follow through until customers are unblocked. - Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues. - Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy. ## BONUS POINTS FOR - Experience supporting developer tools, ML infrastructure, or observability platforms. - Familiarity with OpenAI, Anthropic, or similar LLM APIs. - Comfort working with datasets, evaluation metrics, or prompt engineering. - Experience contributing to support tooling, documentation, or product-led growth initiatives. - Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios. - Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure. - Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes). ## WHY JOIN BRAINTRUST - Build a culture of care, learning, and mutual support together - Solve challenging, unknown technical issues faced by developers - Pave the way for future developers and peers to benefit from your experience ## BENEFITS INCLUDE - Medical, dental, and vision insurance - Daily lunch, snacks, and beverages - Flexible time off - Competitive salary and equity - Wifi & cellphone stipend ## EQUAL OPPORTUNITY Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ## About Braintrust ## Company Overview - **One-liner**: Braintrust provides an enterprise-grade AI observability and evaluation platform that helps teams measure, evaluate, and improve AI products in production. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States - **Founded**: 2023 - **Founders**: Ankur Goyal ## Core Business - **Primary Industry**: AI Observability & Evaluation / Software Development - **Target Customers**: B2B, primarily engineering and product teams at enterprises and digital-native companies building AI-powered products. - **Mission/Purpose**: To empower developers and product managers to ship quality AI products that work, by taking the uncertainty and tedium out of incorporating AI into businesses. ## Products & Services - **Braintrust Platform (AI Observability)**: A SaaS platform for tracing, logging, monitoring, and analyzing AI application behavior in production. It captures every trace, tool call, and log, and provides real-time dashboards for latency, cost, and quality. - **Evals (Evaluation Framework)**: A tool for running experiments against real datasets, comparing prompts and models side-by-side, and scoring outputs using LLMs, code, or human review. It helps catch regressions and block bad releases before they hit production. - **Brainstore (AI-Native Database)**: A proprietary database designed specifically for storing and querying complex, nested AI traces at scale. - **Loop Agent**: An AI agent that helps improve AI by automatically generating better prompts, scorers, and datasets based on user-defined optimization goals. - **MCP Server**: Allows coding agents to query logs, run evals, and update prompts directly from an IDE. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric (Funding)**: **$121.1 million** in total funding. - **Series B (Feb 2026)**: $80M led by ICONIQ Capital. - **Series A (Oct 2024)**: $36M with 12 investors. - **Seed Round (Dec 2023)**: $5.1M led by Greylock. - **Notable Investors/Partners**: Greylock, ICONIQ Capital. - **Growth Signals**: - **Headcount growth**: Exploded **+416.1% year-over-year** (from ~7 to 136 employees). - **Customer base**: Used by teams at high-profile companies including Notion, Stripe, Zapier, Vercel, and Ramp. - **Active hiring**: 63 active job postings, with a +215% yearly increase in job postings. - **Global presence**: Operating in 7 countries (US, UK, Canada, Germany, France, Austria, South Africa). ## Competitive Advantages - **Unified Workflow**: Connects evals and observability into a single, seamless workflow, bridging the gap between development and production monitoring. - **Purpose-Built Infrastructure**: Developed Brainstore, a database built from the ground up for the unique scale and complexity of AI traces, giving it a performance edge over traditional databases. - **Framework Agnostic**: Works with any stack (Python, TypeScript, Go, Ruby, C#) with no vendor lock-in, making it easy to adopt. - **Enterprise-Grade Security & Compliance**: SOC 2 Type II certified, GDPR compliant, and HIPAA compliant, with SSO, RBAC, and hybrid deployment options. - **Strong Talent Pool**: Employees are sourced from top-tier tech companies like Grafana Labs, MongoDB, HashiCorp, Figma, and Databricks, indicating a high-caliber team. ## Strategic Focus - **Scaling the Go-To-Market**: With a Series B led by ICONIQ Capital, Braintrust is likely focused on scaling its sales and customer success teams to capture a larger share of the enterprise AI market. - **Product Expansion**: The launch of the Loop Agent and MCP server indicates a focus on automation and developer experience, aiming to reduce manual work for AI teams. - **International Growth**: Expanding its presence in Europe and other key markets. ## Why Work Here - **High Growth Environment**: The company is in a hyper-growth phase (+416% headcount growth), offering significant opportunities for career advancement, ownership, and impact. - **Cutting-Edge Domain**: Working on a critical problem for the AI industry—observability and reliability—which is a high-priority area for many companies. - **Strong Engineering Culture**: The company is heavily technical (36% of staff in technical roles). The leadership includes a founder (Ankur Goyal) and a VP, Field CTO (Ameya Bhatawdekar), suggesting a deep technical focus. - **Culture Highlights**: The company seeks "highly independent, self-motivated, and creative people," suggesting a culture of autonomy and innovation. - **Work Policy**: Roles are listed for San Francisco, New York City, and Remote, indicating a flexible, hybrid-friendly approach. - **Notable Perks**: The company invests heavily in its security and compliance infrastructure (SOC 2, HIPAA, GDPR), which is a strong signal for employees who value building robust, enterprise-grade systems. ## Sources 1. [braintrust.dev](https://www.braintrust.dev/) 2. [braintrust.dev/careers](https://www.braintrust.dev/careers) 3. [linkedin.com/company/braintrust-data](https://www.linkedin.com/company/braintrust-data) 4. [jobs.ashbyhq.com/Braintrust](https://jobs.ashbyhq.com/Braintrust/) 5. 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