---
title: 'Developer Support Specialist at Brex'
canonical: 'https://feeny.ai/job/developer-support-specialist-brex-vancouver-british-columbia-gzzak2859xsq'
type: 'job'
last_seen: '2026-09-25'
---

# Developer Support Specialist at Brex

- **Company:** Brex
- **Location:** Vancouver British Columbia, Canada
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-25
- **Apply:** https://www.brex.com/careers/8829338002?gh_jid=8829338002

## Job description

## Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

## What you’ll do

Brex features a full suite of APIs to empower our customers and partners to never-before seen things in the finance world. As a Developer Support Specialist, you are the front-line point of contact supporting developers to be successful when using Brex’s API.  This role is a hybrid position consisting of relations with external developers, Brex customers and working closely with Brex’s internal engineering, product, and design teams. Day-to-day, you work directly with external developers to advise on best practices, improve self-serve content, and investigate technical issues. You will also be partnering with internal engineering and design teams, triaging complex ticket escalations from Support, and closing the feedback loop between teams.

This is a fantastic opportunity for someone early in their engineering career to work closely with developers.

## Responsibilities

- Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction
- Work closely with engineering, product, and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes
- Attend or own calls with customer escalations as needed and own customer email queues
- Develop self-service options by creating and maintaining training material, customer resources and guides
- Directly field technical escalations from the Support team and follow engineering tickets through to resolution
- Recognized as a trusted ERP expert by owning escalations for Brex’s Integrations (NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with customers, CSMs, or CX to solve their issue

## What We Value

- Bachelor's degree in related field or equivalent work experience
- Excellent problem solving, troubleshooting and debugging skills
- Good customer-centric attitude
- Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
- Ability to hold yourself and the team to high standards
- Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
- Experience working with accounting integrations such as Netsuite, QBO, and Xero

Bonus Points

- Understanding financial systems and services
- Familiarity with programming languages
- Experience working with SQL or NoSQL databases
- Experience working with REST or GraphQL API calls
- Familiarity with software engineering development cycles
- Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

## Compensation

The expected salary range for this role in Vancouver is $69,377 to $86,722 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a [brex.com](http://brex.com/) domain. Any outreach claiming to be from Brex via other sources should be ignored.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a [brex.com](http://brex.com/) domain. Any outreach claiming to be from Brex via other sources should be ignored.

## About Brex

## Company Overview
- **One-liner**: Brex provides a modern finance platform combining corporate cards, expense management, travel booking, banking, and treasury services, all powered by AI-driven automation.
- **Entity Type**: Private (backed by venture capital; last known Series D3 at $12.3B valuation in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Henrique Dubugras and Pedro Franceschi

## Core Business
- Primary industry/industries: Financial technology (fintech) – specifically spend management, corporate cards, expense automation, and business banking.
- Target customers: B2B – startups, mid-size companies, and enterprises; over 35,000 companies use Brex.
- Mission/purpose statement: "Empower employees anywhere to make better financial decisions."

## Products & Services
- **Corporate Cards**: Physical and virtual corporate cards with built-in spend controls, real-time budgets, and cash back/rewards.
- **Expense Management**: AI-powered automation for receipts, expense reports, and approvals; integrates with ERP systems.
- **Travel**: In-app global travel booking and management with policy enforcement.
- **Bill Pay**: Automated invoice entry, approval workflows, and vendor payments.
- **Banking & Treasury**: Business cash accounts with up to 4.36% yield, same-day liquidity, and up to $6M in additional FDIC insurance.

## Market Standing
- **Valuation/Market Cap**: $12.3 billion (Series D3, 2022 – recent valuation not disclosed; may have changed)
- **Key Metric**: Over 35,000 businesses use Brex (source: brex.com). Total funding exceeds $1.5 billion (publicly reported, not detailed in provided sources).
- **Notable Investors/Partners**: Greenoaks, IVP, Tiger Global, Y Combinator, Kleiner Perkins, DST Global, Max Levchin, Peter Thiel, Lone Pine Capital, Ribbit Capital.
- **Growth Signals**: Named #2 on Fast Company’s 2023 Top 50 Disruptors; expanding AI-driven finance automation; 756 hours average time saved per year for customers; 71% of expenses prepared on Brex handled entirely by automation.

## Competitive Advantages
- **All-in-one platform**: Combines cards, expense management, travel, bill pay, and banking in a single stack – reducing the need for multiple vendors.
- **AI-powered automation**: Uses AI to automate receipt capture, expense categorization, approval workflows, and GL coding, enabling faster close.
- **Higher credit limits**: Offers up to 30x higher credit limits compared to traditional providers.
- **Founder-centric culture**: Over 100 Brex alumni have started their own companies (4x industry average), signaling a culture that breeds entrepreneurship.

## Strategic Focus
- **AI-first finance**: Continually investing in AI to eliminate manual work (e.g., AI expense assistant, invoice automation).
- **Global expansion**: In-app global travel and multi-entity support for international teams.
- **Enterprise penetration**: Deepening ERP integrations, procurement flows, and vendor-specific card controls for mid-market and enterprise clients.
- **Cash management innovation**: Offering competitive treasury yields to attract and retain deposits.

## Why Work Here
- **Culture**: Emphasizes “Be the founder of your career” – hires people with “grit, autonomy, and ambition” and supports rapid growth. Values include Growth Mindset, Ownership, Customer Obsession, and One Brex.
- **Remote-first**: Committed to remote-first work, with in-office days/offsets for connection and up to 4 fully remote weeks per year. Employees can optimize time and location.
- **Benefits**: Generous parental leave, Carrot Fertility, Milk Stork, medical/dental/vision, Spring Health (mental health), Calm app, generous vacation, and year-end company shutdown.
- **Headcount**: ~800 employees (Built In), 501–1,000 range (The Muse) with 7 offices globally.
- **Engineering focus**: Strong engineering culture visible through “Building Brex” blog and emphasis on automation and AI.

## Sources
1. [brex.com](https://www.brex.com/careers)
2. [brex.com](https://www.brex.com/about)
3. [brex.com](https://www.brex.com/index)
4. [builtin.com](https://builtin.com/company/brex/faq/workplace-perception)
5. [themuse.com](https://www.themuse.com/profiles/brex)

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