--- title: 'DevOps Architect at Netomi' canonical: 'https://feeny.ai/job/devops-architect-netomi-toronto-north-ryms806af822' type: 'job' last_seen: '2026-11-06' --- # DevOps Architect at Netomi - **Company:** Netomi - **Location:** Toronto/north, United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.lever.co/netomi/4aa66300-c2bd-4de4-b733-e1ed61dd3915 ## Job description About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role: We’re looking for a DevOps Architect to design, build, and own cloud infrastructure on AWS for our platform. This is a hands-on architecture role. You’ll set the technical direction, write the infrastructure and automation yourself, and act as the trusted technical advisor to client stakeholders, from engineering teams to executives. You’ll also play a key part in how our team uses AI tools to deliver faster without lowering quality or security standards. Responsibilities: - Design scalable, secure, and cost-efficient AWS architectures for greenfield builds and migrations, and defend those designs to technical and non-technical stakeholders. - Lead systems design decisions covering high availability, disaster recovery, multi-account strategy, network topology, and performance at scale. - Build and maintain Infrastructure as Code (Terraform, AWS CDK, or CloudFormation) and set standards for its use across teams. - Architect and improve CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline). - Write production-grade automation and tooling in Python and Bash, and contribute to Java/Node.js services where needed. - Use AI coding and assistant tools (Claude, ChatGPT, Codex, Copilot, etc.) to speed up IaC, scripting, documentation, and troubleshooting, and critically review AI-generated output for security, correctness, and cost implications. - Lead client-facing workshops, architecture reviews, and technical discussions. Translate business requirements into technical solutions, and explain trade-offs clearly. - Implement observability (CloudWatch, Datadog, or similar) and drive incident response and post-mortem practices. - Embed security and compliance into infrastructure (IAM least privilege, encryption, guardrails, SOC 2 / ISO / PCI as applicable). - Mentor engineers and raise the technical bar of the team. Requirements: - 8+ years in DevOps, SRE, or cloud infrastructure roles, including 2+ years in an architect or technical lead capacity. - AWS (Proficient): Deep, hands-on expertise across core domains: VPC networking, IAM and Organizations, EC2/ECS/Lambda, RDS/DynamoDB/S3, CloudWatch, and cost optimization. You’ve designed production environments, not just deployed into them. - Systems Design (Proficient): Proven record of designing distributed systems for scale, resilience, and fault tolerance. You can whiteboard an architecture and explain every trade-off. - Scripting & Programming (Intermediate–Advanced): Strong in Python and Bash for automation; working proficiency in Java or Node.js. - AI Tooling (Intermediate–Advanced): Regular, practical use of AI assistants and coding agents in your engineering workflow. You know where they speed things up, where they fail, and how to verify their output. - Client Communication (Proficient): Experience leading client or stakeholder engagements, presenting architectures to leadership, managing expectations, and pushing back when a request is technically unsound. - Hands-on experience with Infrastructure as Code and containers/Kubernetes. Nice to Have: - AWS Certified Solutions Architect – Professional or DevOps Engineer – Professional - Kubernetes certifications (CKA/CKAD) - Consulting or professional services background - Experience building AI/LLM capabilities into internal tooling or pipelines - Multi-cloud exposure (Azure/GCP) Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. ## About Netomi ## Company Overview - **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands. - **Entity Type**: Private (Series C, $110M raised in April 2026) - **Headquarters**: San Mateo, California, United States - **Founded**: 2016 - **Founders**: Puneet Mehta ## Core Business - **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform - **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs - **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint. ## Products & Services - **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026) - **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace) - **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems. ## Competitive Advantages - **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries. - **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation. - **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support. - **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365. ## Strategic Focus - **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment. - **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint. ## Why Work Here - **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact. - **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada. - **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada). - **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions. ## Sources 1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview 2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy 3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview 4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors 5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts) 6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews ## Other roles at Netomi - [IT Operations Manager](https://feeny.ai/job/it-operations-manager-netomi-remote-9xqdavx7rdqg) - [Senior Technical PM, Applied AI](https://feeny.ai/job/senior-technical-pm-applied-ai-netomi-india-sgqkcmctxftd) — India - [Product Support Engineer (AI Platform)](https://feeny.ai/job/product-support-engineer-ai-platform-netomi-gurugram-drtw9wb0apqj) — Gurugram, India - [Devops Engineer - I](https://feeny.ai/job/devops-engineer-i-netomi-gurugram-cy94ac0k3g7a) — Gurugram, India - [SDE II Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-toronto-p2xexhet1qtw) — Toronto, Canada - [Data Engineer II](https://feeny.ai/job/data-engineer-ii-netomi-india-pscyvta0ame0) — India - [Data Engineer I](https://feeny.ai/job/data-engineer-i-netomi-india-6j6zgz12m2d8) — India - [Strategic Customer Success Manager, Enterprise](https://feeny.ai/job/strategic-customer-success-manager-enterprise-netomi-united-states-6dxkjtz0yx4y) — United States - [Principal Account Manager, Strategic Accounts](https://feeny.ai/job/principal-account-manager-strategic-accounts-netomi-new-york-9xdxcvawr43a) — New York, NY - [Agentic Engineer Level II/III](https://feeny.ai/job/agentic-engineer-level-ii-iii-netomi-india-xrgfgs7ng3sw) — India