---
title: 'Devops Engineer - I at Netomi'
canonical: 'https://feeny.ai/job/devops-engineer-i-netomi-gurugram-cy94ac0k3g7a'
type: 'job'
last_seen: '2026-10-16'
---

# Devops Engineer - I at Netomi

- **Company:** Netomi
- **Location:** Gurugram, India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/netomi/ffe81537-5d1b-437e-a5e8-43546aa8c655

## Job description

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the role: We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.

## Responsibilities

- Kubernetes Management
- Design, deploy, and manage Kubernetes clusters.
- Configure and enforce RBAC policies and access control mechanisms.
- Optimize cluster performance and scalability.
- CI/CD Pipeline Development
- Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, ArgoCD, Spinnaker, or similar.
- Automate deployment processes to improve delivery efficiency and reduce lead times.
- Helm Templates
- Develop, maintain, and optimize Helm charts for Kubernetes applications.
- Ensure proper versioning and deployment strategies through Helm.
- Service Mesh Implementation
- Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.
- Implement observability and traffic management within the service mesh.
- Scripting and Automation
- Write and maintain automation scripts using Python, Ruby, or Golang.
- Leverage scripts for infrastructure provisioning, monitoring, and debugging.
- (Bonus) Chaos & Resilience Engineering
- Implement chaos engineering principles to test and improve system reliability.
- Simulate failures and measure system resilience to ensure production readiness.

## Requirements

- Experience: At least 2 years in DevOps or a related field.
- Tools and Technologies:
- Kubernetes (RBAC, cluster administration, Helm).
- CI/CD tools such as Jenkins, ArgoCD, or Spinnaker.
- Service mesh solutions like Istio, Linkerd, or similar.
- Hands-on experience with Amazon ECS and Terraform is a mandatory requirement for this role.
- Skills:
- Proficiency in scripting languages (Python, Ruby, Golang).
- Familiarity with cloud platforms (AWS, GCP, Azure).
- Strong understanding of system design, networking, and infrastructure management.
- Bonus Skills: Knowledge and experience in chaos engineering tools like Chaos Monkey, LitmusChaos, or Gremlin.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

## About Netomi

## Company Overview
- **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands.
- **Entity Type**: Private (Series C, $110M raised in April 2026)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2016
- **Founders**: Puneet Mehta

## Core Business
- **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform
- **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs
- **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint.

## Products & Services
- **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026)
- **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace)
- **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems.

## Competitive Advantages
- **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries.
- **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation.
- **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support.
- **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365.

## Strategic Focus
- **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment.
- **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint.

## Why Work Here
- **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact.
- **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada.
- **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada).
- **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions.

## Sources
1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview
2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy
3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview
4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors
5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts)
6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews

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