--- title: 'DevOps Engineer at Mark43' canonical: 'https://feeny.ai/job/devops-engineer-mark43-remote-tv7pyts0vytp' type: 'job' last_seen: '2026-10-26' --- # DevOps Engineer at Mark43 - **Company:** Mark43 - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-26 - **Apply:** https://mark43.com/list-job/8221583?gh_jid=8221583 ## Job description Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a DevOps Engineer to join our team and help build, scale, and maintain the infrastructure that powers our mission-critical public safety platform. In this role, you will focus on improving infrastructure reliability, automating deployments, enhancing observability, and enabling engineering teams to develop and deliver software efficiently. You will work closely with Engineering, Security, and other cross-functional teams to ensure our cloud infrastructure is scalable, secure, highly available, and fault tolerant. You will leverage technologies such as AWS, Terraform, Kubernetes, Helm, ArgoCD, and Grafana to improve our infrastructure, streamline developer workflows, and drive operational excellence across the platform. ## What You'll Do If you were a part of our team, here are some things you would have done last week: - Manage and optimize our AWS cloud infrastructure to ensure scalability, reliability, security, and high availability. - Build and maintain Infrastructure as Code (IaC) using Terraform to automate infrastructure provisioning and management. - Develop, improve, and maintain CI/CD pipelines to streamline application builds, testing, and deployments. - Drive GitOps practices and automation using technologies such as Kubernetes, Helm, and ArgoCD. - Improve platform observability by implementing and optimizing monitoring, logging, alerting, and troubleshooting capabilities. - Build internal tools and automation that improve developer productivity, reduce manual processes, and enable engineering teams to deploy software more efficiently. - Partner with engineering teams to establish DevOps best practices, improve deployment workflows, and strengthen platform reliability. - Identify and resolve infrastructure performance bottlenecks, operational inefficiencies, and potential points of failure. - Participate in a shared 24/7 on-call rotation to support production infrastructure and troubleshoot critical incidents. - Own and drive infrastructure projects that contribute to the long-term scalability, stability, and health of the Mark43 platform. ## What We Expect From You - 5+ years of professional experience in a DevOps, Platform Engineering, Site Reliability Engineering, or related infrastructure-focused role. - Strong hands-on experience with AWS and/or Azure cloud infrastructure. - Experience designing, building, and maintaining automated CI/CD pipelines for application builds, testing, and deployments. - Proficiency with Infrastructure as Code technologies, particularly Terraform. - Experience with containerization and orchestration technologies such as Docker, Kubernetes, and Helm. - Experience implementing and maintaining monitoring, logging, observability, and alerting solutions. - Familiarity with GitOps practices and deployment automation tools such as ArgoCD. - Experience with scripting or programming to automate infrastructure operations, improve developer workflows, and build internal tooling. - Strong understanding of cloud infrastructure reliability, scalability, security, and compliance best practices. - Ability to troubleshoot complex infrastructure issues and proactively identify opportunities to improve system performance and reliability. - Strong communication and collaboration skills, with the ability to work independently, take ownership of technical projects, and partner effectively with engineering teams. ## What You Can Expect From Us - Working with a team that respects and embraces your ideas and expertise. - Building mission-critical and socially responsible software to enable first responders to better serve their communities. - Contributing to the advancement of public safety software across Local, State, Federal, and DoD agencies. - Opportunities for career growth in an environment where your achievements will be celebrated. - An organization investing in its people to support our continued growth, with excellent benefits and a strong long-term strategy. - Working towards a worthwhile mission with a team of friendly and intelligent coworkers. - Constant collaboration within the Platform Division and with other teams, including Product, Engineering, Security, and Technical Services. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our [Privacy Notice](https://mark43.com/privacy-policy/) describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. ## About Mark43 ## Company Overview - **One-liner**: Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. - **Entity Type**: Private (venture-backed) - **Headquarters**: New York City, NY, USA (with offices in Boston, MA, USA and Manchester, England, UK) - **Founded**: Not publicly available from provided sources - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry**: Public Safety Technology - **Target customers**: Public safety agencies – law enforcement, fire, EMS – across federal, state, and local levels (B2G) - **Mission or purpose statement**: “To build the public safety software communities deserve” – creating software that brings dispatchers, first responders, investigators, and community leaders together on one connected platform. ## Products & Services - **Mark43 RMS (Records Management System)**: Cloud-native records management connecting evidence, reducing duplication, and closing cases faster with smart, streamlined workflows. - **Mark43 CAD (Computer-Aided Dispatch)**: Seamless assignment and management of units with real-time visibility for the right response every time. - **Mark43 OnScene**: Mobile app equipping frontline teams with instant access to the right data at the right time. - **Mark43 Insights**: Analytics and public reporting module that unlocks the power of agency data to drive decisions and strengthen community trust. - **ReportAI**: AI-powered tool for automated reporting and investigations, boosting responder productivity. - **BriefAI**: AI-powered tool for briefing and summarization, tailored to public safety needs. - **Ecosystem Integration**: Integrates with hundreds of best-in-class public safety technologies and data sources. All products are cloud-native, AI-empowered, and built on a unified data platform. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Over 300 public safety agencies served worldwide - **Notable Investors / Partners**: Not disclosed in provided sources - **Growth Signals**: Multiple office locations (NYC, Boston, Manchester), active hiring for engineering, cybersecurity, data migration, and growth roles; product expansion into AI-powered features (ReportAI, BriefAI) ## Competitive Advantages - **Cloud-native architecture** – always fast, available, and automatically updated; no hardware or software management for agencies. - **Unified data platform** – brings together CAD events, reports, evidence, booking, and more for a single source of truth. - **AI empowerment** – purpose-built AI tools (ReportAI, BriefAI) integrated directly into public safety workflows. - **Security and compliance** – meets and stays ahead of federal, state, and local regulatory requirements; protects against cyber attacks. - **Connected ecosystem** – integrates with hundreds of third-party technologies to automate and enhance workflows. - **Dedicated 24/7/365 support** – product training and real-time assistance for agencies. ## Strategic Focus - Deepening AI capabilities across the platform to further reduce administrative burden and improve decision-making. - Expanding the unified platform to cover the full public safety lifecycle (first call to final report). - Maintaining a responsible AI approach that prioritizes security, privacy, and reliability. - Continuing to scale the customer base while supporting agencies of all sizes. ## Why Work Here - **Work model**: Hybrid-remote with flexible hours; classified as a “remote-first” company with employees across time zones. Offices in NYC, Boston, and Manchester for those who prefer in-person collaboration. - **Time off**: Unlimited Paid Time Off; a paid one-month sabbatical with additional adventure funding after five years. - **Health and wellness**: 100% premium coverage for health, dental, and vision plans for employees and their families globally. - **Financial benefits**: Retirement plan options, company equity, performance bonuses, and employee discounts. - **Family support**: Generous parental leave benefits matching larger tech companies; family medical leave. - **Work environment**: Monthly social budget (rock climbing, cooking classes, laser tag, karaoke, etc.), game rooms, frequent happy hours and office celebrations. - **Professional growth**: Active engineering hiring – roles include AI-Enabled Software Engineer, Lead Software Engineer, Cybersecurity Specialist, and more. Opportunities to work on mission-critical public safety software. - **Values**: Inclusivity, excellence, diligence, humility. Emphasizes that “the best ideas win no matter their origin.” ## Sources 1. [Mark43 Company & Careers Page](https://mark43.com/company/careers/) 2. [Mark43 Product Page](https://mark43.com/) 3. [Built In Company Profile](https://builtin.com/company/mark43) 4. [LinkedIn Company Page](https://www.linkedin.com/company/mark43) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/mark43) ## Other roles at Mark43 - [Director of Product](https://feeny.ai/job/director-of-product-mark43-manchester-zy9pse7z87cs) — Manchester, United Kingdom - [Tax Manager](https://feeny.ai/job/tax-manager-mark43-new-york-9qe5mqzqwb70) — New York, NY - [Software Support Analyst I](https://feeny.ai/job/software-support-analyst-i-mark43-remote-d7kdn2xpbj8v) - [Product Manager](https://feeny.ai/job/product-manager-mark43-manchester-2x96e44094z4) — Manchester, United Kingdom - [Compliance & Reporting Engineer](https://feeny.ai/job/compliance-reporting-engineer-mark43-new-york-q4sz1c4s8tmk) — New York, NY - [SQL Developer](https://feeny.ai/job/sql-developer-mark43-united-kingdom-1z0hb7e08zpv) — United Kingdom - [RMS Architect](https://feeny.ai/job/rms-architect-mark43-remote-j2vw2tr988xm) - [Technical Account Manager](https://feeny.ai/job/technical-account-manager-mark43-manchester-e1fvhqby84h3) — Manchester, United Kingdom - [Database Admin Engineer - US](https://feeny.ai/job/database-admin-engineer-us-mark43-boston-tr8mc24zgk7q) — Boston, MA - [Engineering Manager](https://feeny.ai/job/engineering-manager-mark43-manchester-4xzthphvbhze) — Manchester, United Kingdom