---
title: 'DevOps Engineer at Zowie'
canonical: 'https://feeny.ai/job/devops-engineer-zowie-poland-ze1wwmtbz6w2'
type: 'job'
last_seen: '2026-09-12'
---

# DevOps Engineer at Zowie

- **Company:** Zowie
- **Location:** Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/zowie/f41df7d6-23fe-4320-92bd-5c69e4e77021

## Job description

About Zowie: At Zowie, we build AI agents that handle millions of real conversations every month, for brands like InPost, Empik, Decathlon, and Allianz. They track packages, sort out claims, and actually resolve the issues people bring them. We're changing how people interact with brands. At scale.

About the role: As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. These problems are rarely well-defined upfront, there’s never a single way to solve them and they can’t be solved by tooling alone. This is why we’re looking for an energetic DevOps Engineer, who enjoys building usable and reliable platform capabilities — from first understanding why the problem exists, through design and implementation, to long-term ownership in production. Several factors shape the nature of platform work here...

What makes platform challenges interesting at Zowie:

- Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role.
- Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter.
- Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success.
- Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis.
- Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure.
- Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements.

This role might be for you, if you:

- Want to have real influence on how an entire platform evolves
- Enjoy owning initiatives end-to-end, not just implementing predefined tasks
- Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions
- Like working at the boundary between infrastructure, application architecture, and developer experience

What you'll do:

- Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit).
- Communicate with various stakeholders to understand different infrastructure-related challenges, provide solution plans and ensure success of the initiatives you own.
- Collaborate closely with developers to understand their workflows, pain points, and constraints; ensure platform decisions improve developer experience.

Ideally, you'll bring with you:

- 2+ years in DevOps / SRE / Platform Engineering roles
- Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
- Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
- Strong analytical and problem-solving skills with a pragmatic can-do attitude
- High degree of ownership and desire to drive projects from start to finish
- Good familiarity with CI/CD processes and approaches

It will be awesome if you also have:

- Experience with visualization tools like Kibana, Grafana, Prometheus
- Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
- Experience managing AWS costs, running backup recovery operations
- Experience with SaaS/enterprise customers (security reviews, compliance expectations)

AI-native culture: Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

We are:

- Ambitious and innovative. We never settle. We always look for better ways of doing things.
- Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
- Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
- Growing fast. You’ll have a lot of autonomy and impact as we grow.

## About Zowie

## Company Overview
- **One-liner**: Zowie provides an AI agent platform for enterprise customer service, enabling businesses to build, deploy, and monitor AI agents that handle complex workflows like refunds, claims, and identity checks with deterministic precision.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2019
- **Founders**: Maja Schaefer (CEO & Co-founder), Maciej Ciolek (Co-Founder)

## Core Business
- **Primary industry**: AI-Powered Customer Service / Enterprise SaaS
- **Target customers**: B2B, Enterprise (high-volume, high-complexity operations in banking, insurance, telecom, and commerce)
- **Mission**: To build the conversational internet, making conversations the primary interface between consumers and brands.

## Products & Services
- **Zowie AI Agent Platform**: A platform to build, deploy, and monitor AI agents for customer service. It features a "Decision Engine" for deterministic execution of critical workflows (refunds, claims, identity checks) and an "Open Platform" allowing integration of any LLM, agent, or voice model. It provides quality scoring, reasoning logs, and a feedback loop for continuous improvement. [getzowie.com](https://getzowie.com/)
- **Voice Agent**: A single AI agent that operates across voice, chat, email, and contact center channels, maintaining context and eliminating repetition for the customer. [getzowie.com](https://getzowie.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$20.1M** across 3 rounds (Seed and Series A) [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Annual Revenue**: Estimated at **$2.0M** [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Notable Investors/Partners**: Gradient (Google's AI-focused fund), Tiger Global [getzowie.com](https://getzowie.com/careers)
- **Growth Signals**: The platform processes and routes over **100 million conversations a year** across banking, insurance, telecom, and commerce. A leading insurer went from kickoff to production deployment in just **6 weeks**. [getzowie.com](https://getzowie.com/)

## Competitive Advantages
- **Deterministic Decision Engine**: Unlike most platforms that run critical business logic through a language model, Zowie's Decision Engine executes workflows (refunds, claims, eligibility) as a deterministic program, ensuring precision and reliability. [getzowie.com](https://getzowie.com/)
- **Open & Future-Proof Platform**: Allows customers to bring their own LLM, agent, or voice model, and swap components without rewriting the platform, preventing vendor lock-in. [getzowie.com](https://getzowie.com/)
- **Compliance-First Design**: Built to meet strict regulatory standards including **EU AI Act**, **GDPR**, and **DORA**, making it suitable for highly regulated industries. [getzowie.com](https://getzowie.com/)
- **Full Audit Trail**: Every decision made by the AI is logged with full reasoning, providing transparency and traceability for quality scoring and compliance. [getzowie.com](https://getzowie.com/)

## Strategic Focus
- **Enterprise Expansion**: Targeting high-volume, high-complexity operations in regulated sectors like banking, insurance, and telecom where precision at scale is critical. [getzowie.com](https://getzowie.com/)
- **Platform Openness**: Building a "bring your own agent" ecosystem to allow enterprises to integrate their own models and agents, ensuring the platform remains the constant while components are swappable. [getzowie.com](https://getzowie.com/)
- **Voice Channel Growth**: Expanding voice capabilities to offer a unified agent across all customer touchpoints. [getzowie.com](https://getzowie.com/)

## Why Work Here
- **High-Impact AI Work**: Employees work on mission-critical, impactful AI that is deployed in production for leading global enterprises. [getzowie.com](https://getzowie.com/careers)
- **Fast-Growing Company**: The company is growing quickly, backed by renowned investors like Gradient (Google's AI fund) and Tiger Global. [getzowie.com](https://getzowie.com/careers)
- **Culture & Values**: The company emphasizes being focused, collaborative, authentic, passionate, and curious. They value open communication, learning from both wins and losses, and fostering a supportive environment. [getzowie.com](https://getzowie.com/careers)
- **Benefits**: Includes a competitive health insurance package, an Employee Stock Option Plan (ESOP), and regular team offsites. [getzowie.com](https://getzowie.com/careers)
- **Work Model**: The company has a global, distributed team with employees in 9 countries (Poland, US, UK, Canada, Israel, Australia, Iceland, France, UAE). The largest office concentration is in Poland (72% of staff). [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Employee Rating**: 3.1/5.0 on LinkedIn (11 reviews), with Compensation rated highest at 4.2/5.0. [linkedin.com](https://www.linkedin.com/company/zowieai)

## Sources
1. [getzowie.com](https://getzowie.com/)
2. [getzowie.com/careers](https://getzowie.com/careers)
3. [getzowie.com/about-us](https://getzowie.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/zowieai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zowie)

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