---
title: 'Dialership Program at Dialpad'
canonical: 'https://feeny.ai/job/dialership-program-dialpad-united-states-v30rzsfc57ye'
type: 'job'
last_seen: '2026-09-07'
---

# Dialership Program at Dialpad

- **Company:** Dialpad
- **Location:** United States
- **Work type:** remote
- **Posted:** 2024-01-18
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/dialpad/jobs/7102395002

## Job description

## About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

## About the Dialership Program

At Dialpad, Continuous Innovation and Doing the Right Thing aren't just values — they're how we build. We believe the future is agentic, and we're committed to creating real access and opportunity for the next generation of leaders who will shape it. The Dialership Program is our way of opening that door.

Dialership is a rare opportunity to go behind the scenes of an Agentic AI-powered technology company — one that is actively leading the shift from AI that simply answers to AI that reasons, decides, and acts. Participants spend 2 hours per week exploring the different business functions that power Dialpad, gaining insights and coaching directly from leaders at the forefront of the agentic era.

The program runs virtually from June through August 2027. Because our focus is education, no work projects will be assigned, and the program is unpaid.

Upon successful completion, Dialership participants will receive a certificate of completion to share on their resume and LinkedIn.

## Your role

As a Dialership participant, you'll attend two sessions per week and hear directly from Dialers about their roles, what they and their teams are working on, their career journeys, and the skills they believe matter most for success in the industry. Every session is designed to be both informative and interactive, giving you a real look at what each function does and how it all comes together inside an Agentic AI company.

You'll explore a wide range of business areas, including:

- Sales
- Marketing
- Engineering
- People Experience and Recruiting
- Customer Success
- AI Strategy
- Creative Design
- Product Management
- Finance
- IT and Security
- Growth Marketing and more!

Along the way, you'll have the chance to network with key leaders, get feedback on your resume and LinkedIn profile, and experience firsthand what makes Dialpad's culture so special.

## About you

You're curious about technology, business communications, or AI, and you're excited about the idea of learning from people who are building the future of it. You can come from any background — high school, college, career transition, US-based, or international — and you're ready to commit 2 hours per week to show up, engage, and connect with the industry leaders who will be in the room with you.

## Why Join Dialpad

- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a [Great Place to Work](https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility), ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

## About Dialpad

## Company Overview
- **One-liner**: Dialpad delivers an AI-powered, cloud-based platform for business communications and contact centers, turning conversations into actionable intelligence.
- **Entity Type**: Private (Series F, $450M total funding)
- **Headquarters**: San Ramon, California, United States
- **Founded**: 2011
- **Founders**: Craig Walker (CEO), Brian Peterson (CTO)

## Core Business
- **Primary industries**: Software Development / Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)
- **Target customers**: B2B, mid-market to enterprise, including sectors like retail, insurance, healthcare, real estate, legal, recruiting, education, and automotive
- **Mission**: To completely transform how businesses understand and act on customer conversations — turning every interaction into intelligence that improves how work gets done.

## Products & Services
- **Dialpad Platform (Agentic AI Contact Center & Communications)** – A full-stack, AI-native platform combining voice, chat, SMS, email, and video. Features include autonomous resolution (schedule appointments, process orders, handle refunds), unlimited scale, enterprise-grade security (HIPAA, SOC 2), and deep integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last secondary market transaction in April 2024)
- **Key Metric**: Annual Revenue: $200M (2024); Total Funding: $450M (9 rounds as of 2021)
- **Notable Investors/Partners**: Andreessen Horowitz, GV (Google Ventures), ICONIQ Capital, OMERS Growth Equity, SoftBank; key customers include Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix
- **Growth Signals**: Over 92,000 LinkedIn followers (+12.7% YoY); 1,134 employees globally across 23 countries; secondary market activity indicates continued investor interest; recent focus on "Agentic AI" features for autonomous customer service

## Competitive Advantages
- **AI-native architecture** – Built for AI from the ground up, not bolted on; claims "first in AI" and "best in Agentic" for contact center automation.
- **Unified platform** – Combines UCaaS (internal comms) and CCaaS (customer-facing) in a single, integrated stack, reducing vendor complexity.
- **Scale and compliance** – Handles thousands of simultaneous customers across channels while maintaining HIPAA, SOC 2, and PII protection.
- **Deep ecosystem** – Integrates natively with major CRM, productivity, and helpdesk tools, lowering switching costs for enterprises.

## Strategic Focus
- Doubling down on **Agentic AI** – enabling fully autonomous resolution of customer requests (appointments, orders, refunds) without human transfers.
- Scaling enterprise adoption through **global offices** (San Ramon, Austin, Denver, Vancouver, London, Bengaluru, Manila, Sydney, Tokyo, Buenos Aires, etc.) and expanding AI-ecosystem partnerships.
- Investing in **AI engineering roles** (AI Engineer Voice Designer, Sr AI Engineer Agentic Systems, AI Systems Engineer) to advance real-time voice and autonomous workflows.

## Why Work Here
- Culture values: "Do the right thing", "Delight our users", "Innovate continuously", "Every voice matters".
- Hybrid/remote flexibility: Offices in many cities; roles marked "Anywhere, US" or specific locations; distributed team across 23 countries.
- AI-first engineering culture with opportunity to work on cutting-edge **Agentic systems** and real-time voice AI.
- Notable perks: Equipment stipend, equity (private company), and the chance to be part of a high-growth startup with $200M ARR and strong backers.
- Social impact: Dialpad for Good supports over 650 businesses via startup, founder, and nonprofit programs.

## Sources
1. [dialpad.com](https://www.dialpad.com/)
2. [dialpad.com/about-us](https://www.dialpad.com/about-us/)
3. [linkedin.com/company/dialpad](https://www.linkedin.com/company/dialpad)
4. [dialpad.com/leadership](https://www.dialpad.com/leadership/)
5. [dialpad.com/careers/open-opportunities](https://www.dialpad.com/careers/open-opportunities/)

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