--- title: 'Digital Consumer Support Representative at Flash' canonical: 'https://feeny.ai/job/digital-consumer-support-representative-flash-dominican-republic-3hg5jvrsgwps' type: 'job' last_seen: '2026-09-05' --- # Digital Consumer Support Representative at Flash - **Company:** Flash - **Location:** Dominican Republic - **Posted:** 2026-08-07 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.greenhouse.io/flash/jobs/5375818008 ## Job description Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Digital Consumer Support Representative in the Dominican Republic! FLASH is looking to add a motivated and customer-centric Digital Consumer Support Representative to join our team. In this role, you'll become a trusted advisor for our valued customers. You'll be the one they turn to to resolve their inquiries and concerns. Through exceptional interactions, you'll craft positive customer experiences built on clear communication, efficient problem-solving, and unwavering integrity. Location: Santo Domingo, Dominican Republic; This position requires a hybrid work schedule at our office located in Metro Plaza, with designated in-office days as outlined below. Schedule: Below are the shifts that we currently have available. Schedule Option 1 - Hours: 11:00 AM–8:00 PM AST - Days Off: Tuesday & Wednesday - In-Office Days: Monday–Thursday Schedule Option 2 - Hours: 11:00 AM–8:00 PM AST - Days Off: Wednesday & Thursday - In-Office Days: Monday & Tuesday Schedule Option 3 - Hours: 12:00 PM–9:00 PM AST - Days Off: Sunday & Monday - In-Office Days: Wednesday & Thursday Schedules observe daylight saving time *Subject to change as per operational efficiencies/need Travel: 0% Language: Spoken and written fluency in English and Spanish required What You'll Do: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner. - Meet or maintain SLAs and production standards. - Troubleshoot customer issues and identify appropriate solutions using our internal knowledge base and resources. - Effectively communicate with customers, demonstrating empathy and building rapport. - Research and resolve complex customer issues, escalating to senior representatives when necessary. - Document interactions and maintain accurate customer records in the case management system. - Contribute to a positive and supportive team environment. - Any and all duties as assigned. What You Bring: - 1+ years of customer service experience. - Bi-lingual in Spanish and English, written and spoken. - High School diploma or equivalent. - Basic technical troubleshooting skills. - Knowledge of iOS and Windows PC environments. - Experience with Salesforce is a plus. - Proficient problem-solving and analytical skills. - Strong communication and collaborative skills. - Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.). - Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk). - Familiarity with Freshdesk is a plus Qualifications: - 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred). - Bilingual in Spanish and English (written and spoken, business-level). - High School diploma or equivalent (higher education or certifications a plus). Company Benefits and Perks: - Hybrid schedule at our new office in Metro Plaza - Private Medical Insurance (Humano) – supplemental coverage - Gym & Meal subsidies to support work–life balance - Competitive salary + annual base bonus - Vacation bonus and all legal Dominican benefits Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team. ## About Flash ## Company Overview - **One-liner**: Flash provides a cloud-native parking and EV charging platform that connects asset owners, operators, and drivers through AI-powered technology and a demand network. - **Entity Type**: Private (Series unknown; total funding ~$398M–$453M) - **Headquarters**: Austin, Texas, United States - **Founded**: 2011 - **Founders**: Sam Goodner and Dan Sharplin ## Core Business - **Primary industry**: Parking technology, mobility infrastructure, electric vehicle charging - **Target customers**: B2B – commercial real estate owners, airports, hotels, municipalities, healthcare facilities, higher education, and national enterprises - **Mission**: To connect all parking places and people with the platform and partnerships that deliver unmatched value. Vision: Create the world’s largest parking + charging ecosystem where a seamless driver experience benefits everyone. ## Products & Services - **Flash Platform (End-to-End Parking + Charging)**: - **Find**: AI-powered personalized parking recommendations direct drivers to the right location. - **Reserve**: Drivers reserve and pay through apps, ticket platforms, and vehicle interfaces (no new app required). Integrations include Google Maps, Waze, and Ticketmaster. - **Park**: AI-powered cameras for frictionless entry/exit with security. - **Pay**: Fast transactions with preferred payment methods; data insights for pricing optimization. - **Charge**: Seamless EV charging reservation and payment alongside parking, turning charging into a revenue stream. - **Repeat**: Opt-in license plate recognition for automated entry/exit/payment. - **PARCS (Parking Access & Revenue Control Systems)**: Hardware and software for parking gates, pay stations, and enforcement. - **Business Intelligence**: Data and analytics tools for yield management and operational insights. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding (reported as ~$452.85M by CB Insights; confirmed rounds include $3M seed, $60M (L Catterton Growth Fund), $85M (Vantage Infrastructure SPV), and $250M (Vista Equity Partners)). - **Notable Investors/Partners**: Vista Equity Partners, Vantage Infrastructure, L Catterton Growth Fund; channel partners include Google, Waze, Ticketmaster. - **Growth Signals**: - 17,000+ parking locations, 450M+ driver touchpoints, 1.5B+ transactions. - 736 employees (LinkedIn); job postings up 140% year-over-year (12 active postings). - Headcount slightly declining (-0.8% yearly) but hiring accelerating. ## Competitive Advantages - **Cloud-native, AI-powered platform**: Full-stack software + purpose-built hardware for parking and EV charging. - **Demand network**: Massive reach (450M+ driver touchpoints) and integrations with Google Maps, Waze, and Ticketmaster – provides instant demand to asset owners. - **End-to-end ecosystem**: From find to repeat, including EV charging; single platform for revenue optimization. - **National support, local presence**: Regional offices and field technicians for rapid deployment and support. ## Strategic Focus - Continue expanding the parking + charging ecosystem by onboarding more assets and deepening partnerships. - Leverage AI for personalized routing, dynamic pricing, and operational automation. - Grow EV charging revenue streams and integrate further with mobility platforms. ## Why Work Here - **Culture**: Core values include Unreasonable Hospitality, Transparency, Empathy, Action, and Hard Work. Emphasis on belonging with employee resource groups (Flash Organizations). - **Work environment**: Flexible work location options; offices with fully stocked kitchens. Remote/hybrid options available. - **Benefits**: - Comprehensive medical, dental, vision insurance. - 401(k) with pre-tax and Roth options (Fidelity). - Flexible paid time off (PTO) and 12 paid holidays. - Short-term disability and basic life/AD&D insurance. - Employee Assistance Program (EAP). - Equity Incentive Plan (stock options) and Employee Referral Program. - **Perks**: Employee celebrations for birthdays, work anniversaries, new family additions. - **Engineering culture**: Rapidly scaling team working on cloud-native, AI-driven mobility infrastructure. ## Sources 1. [flashparking.com - Home](https://www.flashparking.com/) 2. [flashparking.com - About](https://www.flashparking.com/about/) 3. [flashparking.com - Careers](https://www.flashparking.com/careers/) 4. [cbinsights.com - Flash](https://www.cbinsights.com/company/flashparking) 5. [linkedin.com - Flash](https://www.linkedin.com/company/flash) ## Other roles at Flash - [Program Manager](https://feeny.ai/job/program-manager-flash-dominican-republic-1zez11gcv0nw) — Dominican Republic - [Project Manager](https://feeny.ai/job/project-manager-flash-dallas-th1rg9te01dr) — Dallas, TX - [Estimator, Inside Sales](https://feeny.ai/job/estimator-inside-sales-flash-santo-domingo-e0t60y9zkaef) — Santo Domingo, Dominican Republic - [Quality Automation Engineer](https://feeny.ai/job/quality-automation-engineer-flash-santo-domingo-8mwt54t6th5b) — Santo Domingo, Dominican Republic - [IT Help Desk Technician](https://feeny.ai/job/it-help-desk-technician-flash-austin-f5k7eqd02e92) — Austin, TX - [Client Services Representative](https://feeny.ai/job/client-services-representative-flash-dominican-republic-qp1h7g7ty0s7) — Dominican Republic - [Lead Software Engineer in Test (SDET)](https://feeny.ai/job/lead-software-engineer-in-test-sdet-flash-santo-domingo-rjb6wyndwkxs) — Santo Domingo, Dominican Republic