--- title: 'Digital Customer Success Manager at Seesaw' canonical: 'https://feeny.ai/job/digital-customer-success-manager-seesaw-united-kingdom-zbr4jye0wrp2' type: 'job' last_seen: '2026-10-25' --- # Digital Customer Success Manager at Seesaw - **Company:** Seesaw - **Location:** United Kingdom - **Work type:** remote - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-25 - **Apply:** https://job-boards.greenhouse.io/seesaw/jobs/4724052006 ## Job description ## About Seesaw Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is a leading primary learning experience company. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication, Seesaw keeps everyone in the learning loop, providing visibility into student learning and helping schools celebrate progress. Our Mission: To provide every primary student with joyful and connected learning experiences that lay the foundation for success in life. ## Role Overview We're hiring a Digital Customer Success Manager to support our school, Multi-Academy Trust, and district customers across the UK. This role is ideal for someone early in their Customer Success career who is excited to build skills in customer engagement, retention, expansion, and adoption. You'll manage a high-volume portfolio of customers, proactively building relationships, driving renewals, identifying growth opportunities, and helping schools realize the value of Seesaw. We're looking for someone who takes ownership, thrives in a fast-paced environment, and brings strong communication, organization, and problem-solving skills. ## Responsibilities Customer Engagement, Retention & Growth - Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach. - Build relationships with school/Multi-Academy Trust/district leaders, understand their goals, and connect Seesaw's value to their priorities. - Own customer renewals, meeting quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. - Proactively identify renewal risks, budget concerns, and expansion opportunities, taking action to address them. - Drive product adoption through customer goal-setting, implementation planning, and sharing relevant resources and best practices. Product & Operational Excellence - Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings. - Manage customer communications, renewal opportunities, and tasks accurately in Salesforce, Planhat, Front, and other tools. - With guidance from your manager, prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities. - Respond to customer inquiries within team SLAs, maintaining timely communication and consistent follow-through. - Follow established workflows while exercising sound judgment, proactively identifying blockers, and escalating issues when needed. Collaboration & Continuous Improvement - Partner with your Manager and cross-functional teams to deliver a strong customer experience. - Communicate proactively with teammates, providing timely updates on requests, commitments, and blockers. - Actively seek and apply feedback to strengthen customer conversations, prioritization, and execution. - Support shared team goals through collaborative customer coverage, knowledge sharing, and problem-solving. - Bring forward ideas and recommendations to improve customer experiences and team processes. ## Skills & Qualifications ## Qualifications - 1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus. - Experience engaging customers through email, phone, and virtual meetings. - Experience working with UK schools or an understanding of the UK education landscape is a plus. - Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus. ## Skills & Key Competencies - Communication: Strong written and verbal communication skills, with the ability to build relationships and lead effective customer conversations. - Organization: Highly organized, with strong attention to detail and the ability to prioritize competing demands in a high-volume environment. - Ownership: Proactive, dependable, and comfortable taking ownership of tasks and commitments through completion. - Solutions-Orientedness: Curious and solutions-oriented, with a willingness to ask questions, learn quickly, and take initiative. - Growth Mindset: Receptive to feedback and motivated to continually improve. Our company participates in E-Verify. ## About Seesaw ## Company Overview - **One-liner**: Seesaw is an all-in-one elementary learning experience platform that captures authentic learning as it happens and connects teachers, students, and families in a single, privacy-first environment. - **Entity Type**: Private (total funding $188M; last round: Private Equity led by Providence Equity Partners in 2021) - **Headquarters**: San Francisco, California, United States - **Founded**: 2015 - **Founders**: Not publicly available ## Core Business - **Primary industry**: EdTech (elementary education platform) - **Target customers**: B2B (schools, districts, teachers) and B2C (families) – serving 65,000+ schools in 150+ countries - **Mission**: “To provide every elementary student with a joyful and connected learning journey that lays the foundation for success in life.” [seesaw.com](https://seesaw.com/join-our-team/) ## Products & Services - **Seesaw Platform**: SaaS learning experience platform that combines teaching, student portfolios (photos, videos, drawing, voice), assessment, and family communication. Includes teacher-led AI for quick activity creation. Built for districts with strong security/privacy (SOC 2, GDPR, FERPA, COPPA, iKeepSafe, Digital Promise AI certification). Awarded 2025 CODiE Award for Best Education Platform and Tech & Learning Awards of Excellence 2025. [seesaw.com](https://seesaw.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual revenue of ~$75M (LinkedIn estimate) and 25M+ monthly users across 65,000+ schools - **Total Funding**: $188M – Private Equity round of $175M (Oct 2021) led by Providence Equity Partners, plus a $8M Series A (Feb 2018) from 3 undisclosed investors [linkedin.com](https://www.linkedin.com/company/seesaw-learning) - **Notable Investors**: Providence Equity Partners - **Growth Signals**: Used in 150+ countries; 25M+ users; headcount of 210 (down 8.3% YoY) – indicates a mature stage with focused hiring in sales (APAC, MENA) and engineering (Frontend, Security) [greenhouse.io](https://job-boards.greenhouse.io/seesaw/jobs/4669042006) ## Competitive Advantages - **All-in-one platform** – replaces the need for separate tools for instruction, portfolios, assessment, and parent communication - **Strong privacy & compliance** – certified for FERPA, COPPA, GDPR, SOC 2, ISTE Seal; built for school district trust - **Teacher-led AI** – gives educators control while speeding up content creation, differentiating from fully automated AI platforms - **Elementary focus** – purpose-built for young learners, emphasizing joyful, visible learning rather than screen time - **Deep district adoption** – embedded in 65,000 schools creates switching costs and network effects ## Strategic Focus - Expanding internationally (current job postings for Customer Success in Qatar, Sales in APAC/MENA, Professional Learning in Saudi Arabia and Hawaii) - Enhancing AI capabilities while maintaining teacher control and safety certifications - Strengthening district-level relationships through compliance and data control features - Balancing growth with profitability (stable revenue of $75M, slight headcount reduction) ## Why Work Here - **Remote-first culture**: Most roles are remote; monthly workspace stipend for phone/internet. [seesaw.com](https://seesaw.com/join-our-team/) - **Work-life balance**: Flexible PTO, “Mindfulness First Fridays” (a dedicated weekday off each month), wellness activities - **Professional development**: $500 annual budget for learning and growth - **Benefits**: Comprehensive medical/dental/vision (including orthodontia), 401(k) with 3% company match, paid parental leave (partnered with Pumpspotting), remote engagement events - **Engineering culture**: QA engineers are included in early product discussions; opinions are respected and ownership is shared across the team. Teammate quote: “Everyone, regardless of their position in the company, shares ownership of our product and mission.” ## Sources 1. [seesaw.com](https://seesaw.com/join-our-team/) – Culture, benefits, mission, values 2. [seesaw.com](https://seesaw.com/) – Product overview, certifications, awards 3. [linkedin.com](https://www.linkedin.com/company/seesaw-learning) – Company details, funding, revenue, headcount, recent departures 4. [greenhouse.io](https://job-boards.greenhouse.io/seesaw/jobs/4669042006) – Open job roles example 5. [seesaw.com](https://seesaw.com/seesaw-leadership/) – Leadership page (source provided) ## Other roles at Seesaw - [Engineering Manager, Core Systems](https://feeny.ai/job/engineering-manager-core-systems-seesaw-canada-wb53h25gdxj4) — Canada - [Senior Backend / Platform Engineer - Systems Integration & Async Workflows](https://feeny.ai/job/senior-backend-platform-engineer-systems-integration-async-workflows-seesaw-ge9eemx1z4zp) — Mexico - [Senior Backend Engineer - Platform Services & Configuration](https://feeny.ai/job/senior-backend-engineer-platform-services-configuration-seesaw-mexico-x2feazvce8q1) — Mexico - [Senior Platform Engineer - AWS Infrastructure & Automation](https://feeny.ai/job/senior-platform-engineer-aws-infrastructure-automation-seesaw-mexico-c5sfpyq3zgd6) — Mexico - [Senior Backend Engineer - Data Systems & Architecture](https://feeny.ai/job/senior-backend-engineer-data-systems-architecture-seesaw-mexico-yhgmt3es1t01) — Mexico - [Professional Development & Training Specialist, Contractor](https://feeny.ai/job/professional-development-training-specialist-contractor-seesaw-london-1zswm4wtx372) — London, United Kingdom - [Regional Partnership Manager](https://feeny.ai/job/regional-partnership-manager-seesaw-new-zealand-0qpnskbckta3) — New Zealand - [Software Engineer, Backend](https://feeny.ai/job/software-engineer-backend-seesaw-united-states-tnctkkmhb6jk) — United States - [Digital Customer Success Manager](https://feeny.ai/job/digital-customer-success-manager-epidemic-sound-new-york-eqdgdvmsghwd) — New York, NY - [Digital Customer Success Manager](https://feeny.ai/job/digital-customer-success-manager-tapcheck-united-states-9bqv4rdf52nx) — United States