---
title: 'Digital Customer Success Program Manager at CircleCI'
canonical: 'https://feeny.ai/job/digital-customer-success-program-manager-circleci-san-francisco-4nrpgmeg1vr8'
type: 'job'
last_seen: '2026-09-15'
---

# Digital Customer Success Program Manager at CircleCI

- **Company:** CircleCI
- **Location:** San Francisco, CA
- **Compensation:** $85k–$106k
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-15
- **Apply:** http://www.circleci.com/careers/jobs/8790028002/?gh_jid=8790028002

## Job description

We are looking for an exceptional Digital Customer Success Program Manager to join the Customer Engineering & Success team at CircleCI. This is a rare hybrid role built for someone with wide-ranging experience who is equally at home reviewing a CI/CD config file and defining the strategy for a multi-touch digital program that scales across thousands of customers. You will own the vision, design, and continuous evolution of scalable digital programs for our growth and self-serve customer segments, driving feature adoption, reducing churn, and converting monthly customers into long-term annual commitments.

This person brings deep technical fluency in CI/CD and DevOps, a passion for scalable customer programs, and the strategic judgment to navigate complex, cross-functional challenges at scale. They will serve as the subject matter expert and key decision-maker connecting our Growth TSM team, CS Ops, Data & Analytics, and the customers themselves — defining the digital plays that move customers from stuck to successful, and from monthly plans to annual commitments. If you bring seasoned expertise in building and leading programs that actually work because you understand both the product and the customer at depth, this role was made for you.

## About Customer Success at CircleCI

Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform, and identifying ways we can help a customer solve business problems. You’ll nurture and grow our portfolio of clients and act as a trusted advisor and ambassador for CircleCI.

In terms of growth, we truly believe in the continued development of each new hire. In joining this team, you’ll take part in a community that believes in development and promotion from within and as a rapidly growing business, there are a lot of opportunities for progression.

What you’ll do:

- Own & Grow the Digital Revenue Assisted Segment and Self-Serve: Define the strategy for and lead the digital Revenue Assisted segment — applying in-depth evaluation of variable customer data, product signals, and tooling (Vitally, Mode, AI) to build and continuously evolve a fully automated, scalable customer journey. Ensuring programs are scalable to the month-to-month segment.
- Technical Content Development: Create and maintain a library of technical adoption content including feature demo videos, config optimization templates, migration guides, and best-practice walkthroughs for CircleCI features such as parallelism, DLC, resource classes, orbs, and test splitting.
- Program Design & Optimization: Own the strategic roadmap for digital programs across the full customer lifecycle — from onboarding and feature adoption to early disengagement detection and renewal. Exercise independent judgment in selecting methodologies, evaluation criteria, and optimization approaches. Own program analytics end-to-end, translating complex, variable engagement signals into measurable business outcomes and actionable program improvements.
- M2M-to-Annual Conversion: Design and launch CircleCI’s first digital conversion program targeting self-serve customers on monthly Performance plans, building multi-touch journeys that drive them toward annual Scale commitments and deliver measurable new ARR.
- Customer Unblocking & Technical Triage: Serve as the technical escalation point for digital program-triggered customer issues, reviewing customer configs proactively to identify optimization opportunities and turning 1:1 troubleshooting patterns into scalable self-serve resources.
- AI & Data-Driven Programs: Partner with Data & Analytics to operationalize churn prediction models into automated Digital CS plays, define requirements for AI-driven outreach, and evaluate tooling to advance our digital CS capabilities.
- Cross-functional Collaboration: Serve as a key cross-functional leader and subject matter expert, building formal networks with stakeholders across and beyond the CS organization — including Growth TSMs, CS Ops, Support Engineering, Data & Analytics, Marketing, and Product. Drive alignment on program strategy, surface customer insights that influence company-level priorities, and ensure digital programs complement rather than duplicate other customer-facing efforts.

What we’re looking for:

- Experience: Typically 3+ years in Customer Success, Project Management, Developer Relations, or Technical Account Management at a developer-tools or DevOps company (or 3+ years with a Master’s degree, or a PhD with 3+ years; equivalent work experience considered). Prior experience coordinating or leading cross-functional teams or programs is strongly preferred.
- CI/CD Proficiency: Hands-on experience with CI/CD pipelines (CircleCI, GitHub Actions, Jenkins, GitLab CI, or equivalent) — you should be able to read a .circleci/config.yml and identify optimization opportunities.
- Digital Program Expertise: Deep, proven expertise in designing, leading, and continuously evolving sophisticated digital customer programs (onboarding sequences, adoption campaigns, lifecycle automations) across complex, variable customer environments — with demonstrated ability to exercise judgment in methodology selection, evaluation criteria, and program evolution to deliver measurable business outcomes.
- CS Platform Experience: Experience with CS platforms such as Vitally, Gainsight, Totango, or ChurnZero, including the ability to configure playbooks, triggers, and automated workflows.
- Data Fluency: Comfortable building reports and dashboards (Mode, Looker, or equivalent), analyzing engagement funnels, and making data-driven decisions about program performance.
- Communication Skills: Excellent written communication skills — you will be a primary author of customer-facing technical content, email sequences, and adoption guides.
- Bonus: Experience with CircleCI specifically, background in PLG / product-led growth motions or M2M-to-annual conversion, familiarity with HubSpot or Snowflake, experience with AI/ML-driven customer outreach, or video production skills for technical walkthroughs.

United States Base Pay Range $84,500—$105,500 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

## About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

## About CircleCI

## Company Overview
- **One-liner**: CircleCI provides a continuous integration and continuous delivery (CI/CD) platform that enables software teams to automate their build, test, and deployment processes with AI-powered intelligence.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA (with a globally distributed workforce across the US, Canada, UK, Ireland, Germany, Mexico, and Japan)
- **Founded**: 2011
- **Founders**: Paul Biggar and Allen Rohner

## Core Business
- Primary industry: DevOps and CI/CD (Continuous Integration/Continuous Delivery) Platform
- Target customers: B2B, serving engineering teams from startups to the Fortune 500, including software engineers, platform engineers, security engineers, and engineering managers
- Mission: To manage change so software teams can innovate faster — enabling engineers to deliver high-quality products reliably and efficiently

## Products & Services
- **CircleCI CI/CD Platform**: A cloud-based and on-premise continuous integration and delivery service that automates the building, testing, and deployment of software. The core offering includes intelligent test splitting, parallel execution, and support for Linux, macOS, Android, and Windows environments.
- **AI-Powered Agentic CI/CD**: A new generation of the platform featuring autonomous validation, AI agents that diagnose and fix pipeline failures, rollback pipelines for safe recovery, and model evaluation for LLM applications. This includes the CircleCI MCP Server to connect AI tools (like Claude Code) to pipeline data.
- **Platform Toolkit**: A set of tools and policies (including no-think CI/CD, golden paths, and policy enforcement) designed to help platform engineers standardize best practices at scale across their organizations.
- **Orbs**: Reusable, shareable packages of configuration (YAML) that simplify and streamline CI/CD setup for common deployment targets (AWS, GCP, Azure, Heroku, etc.) and tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Over 2 million developers use the platform. The platform has achieved 97% faster test runs.
- **Notable Investors/Partners**: Investors include Top Tier Capital Partners, IVP, Sapphire Ventures, and Scale Venture Partners (from the $100M Series F raised in 2021). Key technology partners include AWS, Google Cloud, Microsoft Azure, and major VCS providers like GitHub and GitLab.
- **Growth Signals**: Forbes named CircleCI to "America’s Best Startup Employers" list. The company is actively investing in AI-native features (autonomous agents, MCP integration) and has launched a new CLI and a redesigned Pipelines page. Headcount continues to grow with active hiring across engineering, product, and go-to-market roles.

## Competitive Advantages
- **Agent-Powered Automation**: A first-to-market move into "autonomous validation" and AI-agent-driven CI/CD, distinguishing CircleCI from traditional, purely script-based CI/CD tools.
- **Enterprise-Grade Scale & Trust**: Built to handle the demands of large, complex organizations with rigorous security, compliance, and policy enforcement needs — a critical moat against simpler, less mature alternatives.
- **Multi-Platform & Hybrid Cloud Support**: Supports the widest range of environments (Linux, macOS, Android, Windows) in both cloud and self-hosted (on-prem) configurations, giving enterprises flexibility.
- **Developer Experience Focus**: Features like Smarter Testing, Chunk testing, and the new Pipelines page emphasize a frictionless, high-velocity developer experience, which drives adoption within engineering teams.

## Strategic Focus
- **AI-Native CI/CD**: The company's roadmap is heavily centered on "AI speed." The focus is on integrating AI agents directly into the pipeline (for diagnosis, rollback, and even prompt engineering), making the platform autonomous and "no-think" for developers.
- **Platform Engineering & Standardization**: Empowering platform teams to define golden paths and enforce policies, balancing developer velocity with organizational control and safety.
- **Expanding the Ecosystem**: Deepening integrations with major cloud providers (AWS, GCP, Azure) and AI tooling (MCP Server, LLM app support) to become the default CI/CD layer for the AI era.

## Why Work Here
- **Culture & Flexibility**: CircleCI operates on a hybrid model (office-from-home flexibility) designed to balance collaboration with personal productivity. The culture is built on guiding principles: "Learn fast," "Own the outcome," "Understand the problem," "Do our best work," and "Think like the customer."
- **Professional Development**: Employees have access to comprehensive training programs, leadership development opportunities, and a clear focus on career pathing (e.g., redesigned engineering career paths).
- **Community & Inclusion**: Active Employee Resource Groups (ERGs) include Circle[SHE]i (women and allies), The Onyx Circle (Black employees and allies), CircleAPI (Asian voices), Circle-Sí-I (Latino/LatinX), CircleMinds (neurodiversity), Queer Sphere (LGBTQIA+), and CircleGI (Veterans).
- **Benefits & Perks**: Comprehensive benefits package including generous PTO, holistic mental health support, and global health and wellness coverage.

## Sources
1. [circleci.com](https://circleci.com/) — Official website with product overview, brand positioning, and "Join 2mil+ devs" tagline
2. [circleci.com/careers](https://circleci.com/careers/) — Careers page with mission, culture, guiding principles, ERG descriptions, and benefits information
3. [circleci.com/about](https://circleci.com/about/) — About page with leadership team (CEO Jim Rose, CTO Rob Zuber, CFO Chitra Balasubramanian, etc.), company history (founded 2011 in San Francisco), and values
4. [linkedin.com/company/circleci](https://www.linkedin.com/company/circleci) — LinkedIn company page with open positions (10 current job listings including Software Engineer, PM, Product Designer)
5. [circleci.com/docs](https://circleci.com/docs/guides/about-circleci/about-circleci/) — Official documentation providing technical overview, CI/CD definitions, supported platforms (Linux, macOS, Android, Windows), and deployment targets (AWS S3, EC2, GCP, Azure, Heroku, Firebase)

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