--- title: 'Digital Support Manager (DSM) at Glide' canonical: 'https://feeny.ai/job/digital-support-manager-dsm-glide-new-york-g71ta8gyqscp' type: 'job' last_seen: '2026-09-05' --- # Digital Support Manager (DSM) at Glide - **Company:** Glide - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-03-16 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/glide/61d2016a-5616-45ac-891f-ed3861af3108 ## Job description 👋 WELCOME TO GLIDE! At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that! ## YOUR RESPONSIBILITIES: - Serve as the primary point of contact for clients post go-live support, managing inbound support requests and ensuring timely, high-quality resolutions - Leverage deep knowledge of financial institution operations to diagnose issues at the root cause level — not just the surface - Partner with clients to understand their regulatory environment, core system configurations, and operational workflows in order to recommend solutions that truly fit their needs - Maintain accurate records of all client interactions, escalating issues to engineering or product teams as needed - Identify patterns in support requests and proactively surface product feedback and client insights to internal teams - Leverage AI tools to streamline and optimize day-to-day responsibilities - Contribute to the development of help articles, training materials, and client-facing documentation ## NEED-TO-HAVES: - Experience working at a bank or credit union — you know what a core system is, you understand regulatory requirements, and you can speak your clients' language - A natural curiosity to dig past the surface-level problem and uncover what clients actually need - Strong written and verbal communication skills with a client-first mindset - Ability to manage multiple open issues simultaneously without dropping the ball - Comfort working in a fast-paced, early-stage startup environment where the playbook is still being written ## NICE-TO-HAVES: - Experience at a fintech or SaaS company in a client-facing support or success role - Familiarity with project management or ticketing tools (Asana, Pylon, Zendesk, or similar) - Experience writing client-facing documentation or training materials - A collaborative, entrepreneurial spirit AND FINALLY, A BRIEF OVERVIEW OF GLIDE’S BENEFITS PACKAGE: 💸 Competitive Compensation: As this role can be eligible for remote employees, the base salary range is $80,000 - $120,000 This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide! ❤️ Wellbeing Credits (for US employees) Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy! 🥗 Lunch on us (for US employees) We’re huge foodies, so every member of the Glide team receives a $100 weekly stipend for lunch or groceries. No one goes hungry around here :) 🌴 Unlimited PTO and Sick Days We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape. 💼 Hybrid Working Environment We’re an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture—ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality. ## About Glide ## Company Overview - **One-liner**: Glide provides an AI-powered platform for credit unions and community banks to modernize their member onboarding, account opening, loan origination, and back-office operations. - **Entity Type**: Private (Series A) - **Headquarters**: New York City, New York, United States - **Founded**: 2021 - **Founders**: Vishnu Chakroborty, Gautam Ajjarapu, Sameer Kapur ## Core Business - **Primary industry/industries**: Fintech, Banking Technology, Financial Services SaaS - **Target customers**: Credit unions and community banks (B2B, Financial Institutions) - **Mission or purpose statement**: "We ensure community financial institutions never have to choose between staying personal and becoming modern." ## Products & Services - **AI-Powered Account Opening**: A digital deposit origination platform that enables lightning-fast account creation for new members. - **AI-Powered Loan Opening**: A loan origination system that moves members "from first click to funded in minutes." - **Onboarding**: A personalized onboarding module designed to activate new members and re-engage dormant ones. - **AI Agents**: An automation suite that handles manual origination tasks (follow-ups, document collection, verifications) around the clock, acting as a "back office on autopilot." - **Seamless Integrations**: Pre-built integrations with leading core processing systems and vendors, allowing financial institutions to go live in weeks. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding of $15.0M (Series A) - **Notable Investors/Partners**: Acrew Capital (led the Series A), with participation from 10 total investors in the round. Founders have backgrounds from Stripe, Google, and Amazon. - **Growth Signals**: - Doubled its customer base and tripled its revenue in 2025. - Headcount grew 108.7% year-over-year (from ~12 to 37+ employees). - Launched 18 new features in 2025. - Trusted by 40+ of the most innovative Credit Unions and banks. ## Competitive Advantages - **Founder-led & Operator-focused**: The founders (Vishnu, Gautam, Sameer) are engineers who still write code, attend client discovery days, and sit beside implementation teams. This ensures deep product knowledge and hands-on leadership. - **Speed of Iteration**: The platform evolves weekly, allowing community banks to keep pace with changing member expectations. - **Customer-Obsessed Culture**: The company emphasizes that the best features come from direct customer conversations, fostering a tight feedback loop. - **Modern AI Infrastructure**: Glide applies cutting-edge AI (from a team with Stripe/Google/Amazon experience) to a traditionally underserved market (community financial institutions), giving them tools previously only available to large fintechs. ## Strategic Focus - **Growth & Market Penetration**: With a recent $15M Series A, Glide is focused on scaling its customer base and product offerings. - **Product Expansion**: Continuing to build out its AI agent capabilities and expand the suite of products covering the full member lifecycle. - **Building the Team**: Actively hiring for key roles (Founding Product Manager, Senior Software Engineer, Customer Success Manager, Founding Account Executive) to support rapid growth. ## Why Work Here - **Culture**: Described as a place where "everyone is close to the product and our customers." The team is composed of hands-on operators who value speed and customer obsession. - **Remote/Hybrid Policy**: The company is remote-friendly, with offices in New York City and San Francisco. Many roles are listed as "Remote friendly" or "Hybrid." - **Team & Growth**: Employees praise the "exciting projects, cutting-edge technology, and an amazing team." The company offers generous paid leave and parental leave. - **Engineering Culture**: A strong engineering-first culture where founders still code. The tech stack includes TypeScript, React, SQL, and modern tools. Recent AI hackathons highlight a focus on innovation. ## Sources 1. [withglide.com](https://withglide.com/) 2. [withglide.com/company](https://withglide.com/company) 3. [careers.withglide.com](https://careers.withglide.com/) 4. [linkedin.com/company/withglide](https://www.linkedin.com/company/withglide) 5. 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