---
title: 'Digital Training & Adoption Specialist at Capital Bank'
canonical: 'https://feeny.ai/job/digital-training-adoption-specialist-capital-bank-rockville-jh1mqt1tag3z'
type: 'job'
last_seen: '2026-09-15'
---

# Digital Training & Adoption Specialist at Capital Bank

- **Company:** Capital Bank
- **Location:** Rockville, MD
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/capitalbank/jobs/4372036009

## Job description

## About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Digital Training & Adoption Specialist plays a critical role in ensuring the successful implementation and utilization of new digital solutions within the Bank. This position is dedicated to change management, empowering end-users, and providing ongoing support to optimize the impact of digital transformation initiatives. The Specialist is responsible for designing comprehensive training programs, developing user-friendly documentation, and collaborating closely with business units to facilitate understanding, acceptance, and effective usage of new tools and processes.

Position Responsibilities

- Training & Adoption

- Develop and deliver various training programs, including classroom sessions, virtual workshops, and self-paced modules, to support the rollout of new digital tools and processes.
- Create a range of end-user materials such as documentation, quick reference guides, and job aids to assist employees in adopting new systems.
- Partner with Learning & Development team to create resources within enterprise-wide training systems and integrate them into employee onboarding and ongoing education programs.
- Serve as a “super user” and provide first-line support to staff as they transition to new digital platforms.
- Monitor user adoption rates, identify obstacles to successful uptake, and implement targeted actions to address and overcome these barriers.

- Change Management

- Collaborate with the Digital Transformation Lead to develop effective communication and adoption strategies for new digital initiatives.
- Contribute to change management processes by fostering awareness, minimizing resistance, and encouraging engagement at all levels of the organization.
- Gather feedback from users during rollout phases and use these insights to recommend and facilitate improvements to systems and processes.

- Collaboration & Support

- Work in partnership with Product Owners, End User Managers, and Operations Managers to ensure that training aligns with evolving business needs.
- Support User Acceptance Testing (UAT) by organizing pilot groups and documenting the outcomes of these tests.
- Maintain a regular schedule for refresher training sessions and onboarding programs for new hires, focusing on digital platforms and tools.
- Field day-to-day user support needs, solving common user issues and filtering higher-level troubleshooting to the Product Owners as needed.

- Continuous Improvement

- Track usage metrics and assist in defining key performance indicators (KPIs) to measure the success of adoption efforts.
- Recommend enhancements to training programs and digital workflows based on feedback collected from end-users.
- Keep abreast of industry best practices to continually improve digital adoption and training delivery methods.

## Minimum Education & Experience

- Bachelor’s degree in Business, Communications, Information Systems, or a related field is preferred.
- Three to five years of experience in training, change management, or digital adoption, ideally within the commercial banking or financial services sector.
- Proven ability to design and deliver training programs for technology rollouts.
- Experience with leading change management efforts within a commercial setting

Technical Knowledge and Skills

- Knowledge of learning management systems (LMS), collaboration platforms, and digital adoption tools.
- Familiarity with Prosci/ADKAR or other change management methodologies is advantageous
- Experience with creating and leading presentations to executive-level management
- Experience with Salesforce FSC in a commercial bank setting strongly preferred
- Experience with commercial loan origination system(s) such as Abrigo is preferred

## Qualifications and Skills

- Strong understanding of commercial banking products and operations
- Proven ability to translate business needs into technical requirements
- Ability to translate complex technical concepts into accessible and user-friendly language
- Strong communication and presentation capabilities.
- Excellent organizational skills and meticulous attention to detail.
- Empathy and patience when assisting users with varying levels of technical proficiency
- High aptitude for problem solving
- Self-driven and detail-oriented approach
- Ability to solve or escalate issues with sound judgment
- Ability to work in cross-functional teams and build strong relationships

## Compensation

- Base Salary Range: $75,000 - $115,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
- Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

- This is a hybrid role. This person will ideally sit out of our Rockville, MD headquarters location.

Why Join Us?

- Join a growing company with a culture that fosters an entrepreneurial spirit
- Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

## About Capital Bank

## Company Overview
- **One-liner**: Capital Bank is the community banking division of Chemung Canal Trust Company, offering personal and business banking, wealth management, and trust services to individuals and businesses in New York.
- **Entity Type**: Division of Chemung Canal Trust Company (Public, NASDAQ: CHMG)
- **Headquarters**: Elmira, New York, USA
- **Founded**: 1833 (as Chemung Canal Trust Company; Capital Bank brand operates under this charter)
- **Founders**: Not publicly named (the parent company was founded in 1833 by a group of local business leaders)

## Core Business
- **Primary industry**: Community banking, wealth management, retirement services
- **Target customers**: Individuals, small-to-medium businesses (SMBs), and local enterprises in New York communities (B2C & B2B)
- **Mission statement**: “To remain a strong and independent financial institution that creates value for shareholders, customers, employees, and the communities we serve, all while upholding the highest ethical standards.” [capitalbank.com/who-we-are/](https://www.capitalbank.com/who-we-are/)

## Products & Services
- **[Personal Banking]**: Checking, savings, mortgage, and consumer lending – designed for local individuals and families. [capitalbank.com](https://www.capitalbank.com/)
- **[Business Banking]**: Business loans, treasury management, and commercial deposit accounts for local businesses. [capitalbank.com](https://www.capitalbank.com/)
- **[Wealth Management]**: Investment management, financial planning, and trust & estate administration through a dedicated team of CFAs, CTFAs, and CFP® professionals. [capitalbank.com/team/](https://www.capitalbank.com/team/)
- **[Retirement Services]**: 401(k) plan administration, retirement plan management, and advisory services for businesses and individuals. [capitalbank.com/team/](https://www.capitalbank.com/team/)
- **Service type**: On-site branch banking, relationship-based advisory, and digital banking (online/mobile).

## Market Standing
- **Valuation/Market Cap**: Not separately disclosed for the Capital Bank brand; parent company Chemung Canal Trust Company (CHMG) has a market cap of approximately $200–$300 million (as of 2025, based on public filings – no precise figure in provided sources).
- **Key Metric**: Not publicly available for the division; parent company revenue historically around $80–$100 million annually (proxy from public filings). The bank is described as “the oldest locally owned and managed community bank in New York” with over 190 years of continuous operation. [capitalbank.com](https://www.capitalbank.com/)
- **Notable Investors/Partners**: Part of a publicly traded trust company; no external venture investors. Community partnerships include local nonprofits and business organizations. [capitalbank.com/career/](https://www.capitalbank.com/career/)
- **Growth Signals**: Emphasis on talent development programs (internal leadership program, mentorship, career circles); continues to expand wealth management and retirement services teams; strong community engagement (volunteering, sponsorships). [capitalbank.com/career/](https://www.capitalbank.com/career/)

## Competitive Advantages
- **Longevity & Trust**: Over 190 years of stable, local operations build deep community relationships and brand trust.
- **Independent Governance**: 13 of 14 board members are independent, ensuring impartial oversight and ethical decision-making. [capitalbank.com/who-we-are/](https://www.capitalbank.com/who-we-are/)
- **Personalized Service**: “Platinum Promise” philosophy based on mutual respect, open communication, and accountability, differentiating from larger national banks. [capitalbank.com/who-we-are/](https://www.capitalbank.com/who-we-are/)
- **Integrated Wealth & Banking**: Full suite of wealth management (CFAs, CFP®) combined with traditional banking under one roof.

## Strategic Focus
- **Community Banking Leadership**: Continue to grow local market share while maintaining high-touch, personalized service.
- **Wealth Management Expansion**: Adding seasoned investment officers and retirement plan specialists to deepen advisory capabilities. [capitalbank.com/team/](https://www.capitalbank.com/team/)
- **Talent Development**: Investing in career development programs (job shadowing, mentoring, leadership program) to attract and retain top talent. [capitalbank.com/career/](https://www.capitalbank.com/career/)
- **Digital Modernization**: Maintaining online/mobile banking while preserving in-branch relationships.

## Why Work Here
- **Culture**: “Attracts top talent, nurtures career growth, and recognizes achievements” – collaborative, customer-first environment. [capitalbank.com/career/](https://www.capitalbank.com/career/)
- **Work Policy**: Not explicitly remote/hybrid; typical community bank roles are on-site at branches in New York, though some back-office/flexibility may exist.
- **Benefits Package**:
  - Health, dental, vision, and life insurance
  - Profit sharing / 401k plan
  - Paid time off, flexible spending/HSA accounts
  - Tuition reimbursement, continuing education
  - Career development programs (leadership program, mentoring, career circles)
  - Short/long-term disability, employee assistance program
  - Free parking, wellness benefits (gym reimbursements, wellness events)
  - Employee discounts and community involvement opportunities [capitalbank.com/career/](https://www.capitalbank.com/career/)
- **Engineering Culture**: Not tech-focused; employees are banking professionals, relationship managers, and trust officers. Technology roles likely limited.

## Sources
1. [capitalbank.com](https://www.capitalbank.com/)
2. [capitalbank.com/career/](https://www.capitalbank.com/career/)
3. [capitalbank.com/who-we-are/](https://www.capitalbank.com/who-we-are/)
4. [capitalbank.com/team/](https://www.capitalbank.com/team/)
5. [job-boards.greenhouse.io/capitalbank](https://job-boards.greenhouse.io/capitalbank)

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