---
title: 'Direct Response Manager at KIND'
canonical: 'https://feeny.ai/job/direct-response-manager-kind-remote-htahw9dkbrt5'
type: 'job'
last_seen: '2026-09-10'
---

# Direct Response Manager at KIND

- **Company:** KIND
- **Location:** Remote
- **Compensation:** $76k–$94k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/supportkind/9aa76722-4878-4414-8127-ab2acbe6c5ad

## Job description

## About KIND

Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children.

Essential Functions

- Lead in the planning and implementation of a comprehensive fundraising and engagement program to aggressively grow annual support from donors with a giving level below $1,000, including sustainer giving.
- Manages and collaborates with a marketing agency and other external vendors to execute donor cultivation, renewal, and solicitation campaigns, monthly giving, donor acquisition and stewardship, and digital advocacy efforts through channels like digital advertising, email, direct mail, SMS, and any other new channels as needed as part of this program. This includes ensuring the work is aligned with organizational objectives and agreed-upon deliverables.
- Serves as the final reviewer on all final drafts of emails, donation pages, and other digital collateral before launch, providing quality assurance checks to ensure content is error free and consistent with KIND’s expectations.
- Coordinates with leadership and major gifts officers to identify and hand off qualified donors and act as a strategic partner with the individual giving team to develop email marketing plans that support team objectives.
- Oversees regular audits of digital fundraising collateral to ensure evergreen content is continually monitored and refreshed to ensure the best digital user experience, as well as consistency, accuracy, and relevance of messaging.
- Manage. the full content review process across multiple departments, ensuring all necessary parties provide feedback and approval on deadline for direct marketing content ahead of launch, including tracking review in Asana.
- Provides programmatic information and materials to a marketing agency and oversees final products that are produced for digital communications related to fundraising campaigning.
- Manages relationships with internal stakeholders and partners to support direct response program, including collaborating with the Communications team to drive acquisition and paid media strategy, website content, and organic social media strategy.
- Develops a framework for tracking, evaluating, and optimizing campaign performance and engagement metrics and analyze and incorporate data into recommendations and plans.
- Analyzes data analytics to support decision-making in real-time and for longer-term sustainable growth along the donor pathway, including list growth and engagement as well as fundraising metrics.
- Focuses on current best practices and new emerging fundraising and advocacy technologies, including online giving functionality, grassroots advocacy, email solicitations, social media, and crowdfunding.
- Provides input on income and expense budgets; review and approve vendor invoices.
- Other duties, tasks, and projects as assigned.

## Qualifications and Requirements

- Undergraduate degree required.
- Must be fluent in English.
- Minimum of 5 years of experience in direct response fundraising at a non-profit or marketing agency.
- A clear passion for KIND’s mission at a time when our work to protect the legal rights and well-being of unaccompanied children has never been more necessary.
- Demonstrated experience with rapid response, email marketing, list building, writing and editing, and building a multi-channel donor experience.
- Data-driven decision-maker who uses analytics and data to guide strategic decisions that align with digital goals, objectives, and initiatives.
- Prior experience with CRMs, donation processing platforms, advocacy, and email marketing platforms. KIND’s ecosystem includes Salesforce, Engaging Networks, and WordPress.
- Exceptional interpersonal, communication (verbal and written), and diplomatic skills, with the ability to engage effectively and respectfully with individuals from diverse cultural and professional backgrounds.
- Highly organized and detail-oriented, with a strong ability to prioritize tasks, manage timelines, and track information systematically; consistently meets deadlines and follows through on inquiries, with a hands-on, proactive work ethic.
- Proven track record of driving results by setting and achieving ambitious goals; combines strategic, analytical, and critical thinking skills with a strong data-driven approach to decision-making and performance.
- Adaptable and resilient, with the ability to remain flexible and responsive in fast-paced, high-pressure environments such as rapid response fundraising.
- Skilled at managing numerous active relationships simultaneously through organized, transparent, and consistent communication; recognized for reliable follow-up and maintaining accountability across teams and stakeholders.
- Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
- Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
- Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
- Committed to practicing and supporting wellbeing and a work-home life balance.
- Experience working and communicating in a remote environment preferred but not required.

Our Benefits

- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
- Pre-tax flexible spending account (FSA) for both medical and dependent care.
- Pre-tax transit and parking spending account.
- Employer-paid life insurance and accidental death and dismemberment insurance.
- Employer-paid short and long-term disability insurance.

For a complete list of benefits, please click here.

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.

Application Instructions

To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.

## About KIND

## Company Overview
- **One-liner**: KIND (Kids in Need of Defense) is the preeminent international nongovernmental organization devoted to the protection of unaccompanied and separated children, ensuring they have access to legal representation and holistic support.
- **Entity Type**: Non-profit organization (Private)
- **Headquarters**: Washington, D.C., United States
- **Founded**: 2008
- **Founders**: Co-founded by the Microsoft Corporation and Angelina Jolie

## Core Business
- **Primary industry/industries**: Legal services, child protection, humanitarian aid, immigration advocacy
- **Target customers**: Unaccompanied and separated immigrant and refugee children (beneficiaries); partners include law firms, corporations, law schools, bar associations, governments, and international organizations (B2B partnerships)
- **Mission or purpose statement**: To ensure that unaccompanied and separated children do not face their journey to seek safety alone, and to advocate for policies that protect their rights and well-being.

## Products & Services
For each major offering:
- **[Legal Representation]**: Direct pro bono legal representation for unaccompanied children in immigration proceedings across the United States, Europe, and Mexico. Type: Service.
- **[Psychosocial Support]**: Comprehensive holistic care including access to medical care, mental health services, education, and crisis intervention. Type: Service.
- **[Training & Technical Assistance]**: Capacity strengthening for governments, NGOs, and partners to replicate the pro bono legal model abroad. Type: Service.
- **[Policy Advocacy & Public Education]**: State, national, and international advocacy to champion laws and policies that protect children on the move. Type: Advocacy/Service.

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit)
- **Key Metric**: Since inception, KIND has received referrals for tens of thousands of cases; provided legal representation to 15,000+ children in the U.S. (in collaboration with 800+ global partners); educated 72,000+ children on their legal rights in the U.S. and Mexico; provided psychosocial support to 18,000+ children and families; and assisted 4,000 children with legal services in Europe. [supportkind.org](https://supportkind.org/who-we-are/)
- **Notable Investors/Partners**: Microsoft Corporation (founding partner), Angelina Jolie (co-founder and patron), hundreds of law firm, corporate, law school, and bar association pro bono partners, plus government and NGO collaborators across the U.S., Mexico, and Europe.
- **Growth Signals**: Expanded operations to Mexico and Europe (Belgium, France, Greece, Ireland, Italy, Poland, United Kingdom); continues to scale pro bono legal model globally; launched global impact report in December 2025.

## Competitive Advantages
- **Unique focus**: Only international NGO dedicated exclusively to unaccompanied and separated children, combining legal representation with psychosocial support.
- **Extensive pro bono network**: Leverages a vast network of private sector and NGO partners to provide free legal services at scale.
- **Holistic model**: Addresses both legal and non-legal needs (health, mental health, education) to ensure children’s overall well-being.
- **Policy influence**: Robust advocacy at state, national, and international levels drives systemic change for child protection.

## Strategic Focus
- **Global expansion**: Replicate the pro bono legal model in more countries and strengthen partnerships abroad.
- **Policy advocacy**: Champion laws and policies that protect unaccompanied children throughout their migration journey.
- **Capacity strengthening**: Train and support governments, NGOs, and partners to improve child protection systems.
- **Holistic care integration**: Continue to expand psychosocial support and trauma-informed services alongside legal aid.

## Why Work Here
- **Mission-driven impact**: Work directly translates into safe and hopeful futures for children and reunited families. Every role contributes to tangible change. [supportkind.org](https://supportkind.org/join-the-team/)
- **Culture of care and respect**: Collaborative environment where staff are valued, supported, and empowered to bring their full selves to the work. [supportkind.org](https://supportkind.org/join-the-team/)
- **Flexibility**: Hybrid work options available where possible to support work-life balance. [supportkind.org](https://supportkind.org/join-the-team/)
- **Comprehensive benefits** (U.S. based): Medical, dental, vision (100% employee-only premium for one plan), life insurance, disability, 401(k) with match, generous vacation (20 days in Year 1, increasing), 12 sick days, 13 paid holidays, 12 Wellness Fridays, annual winter break, professional development fund, Headspace membership, Employee Assistance & Resilience Program (EARP). [supportkind.org](https://supportkind.org/join-the-team/benefits-and-wellness/)
- **Professional growth**: Work alongside leading experts in immigration law, child protection, psychosocial services, and policy advocacy; access to professional development fees and career growth opportunities. [supportkind.org](https://supportkind.org/join-the-team/)

## Sources
1. [supportkind.org - Join the Team](https://supportkind.org/join-the-team/)
2. [jobs.lever.co - KIND Jobs](https://jobs.lever.co/supportkind)
3. [supportkind.org - Who We Are](https://supportkind.org/who-we-are/)
4. [supportkind.org - Benefits & Wellness](https://supportkind.org/join-the-team/benefits-and-wellness/)
5. [supportkind.org - Competitive Benefits PDF](https://supportkind.org/wp-content/uploads/2024/04/Competitive-Benefits_Updated-4.10.24.pdf)

## Other roles at KIND

- [Children's Rights Advisor, Southern Border](https://feeny.ai/job/children-s-rights-advisor-southern-border-kind-tapachula-4d3zr8w17zr8) — Tapachula, Mexico