--- title: 'Director, Account Management at Buyers Edge Platform, LLC' canonical: 'https://feeny.ai/job/director-account-management-buyers-edge-platform-llc-remote-kq2r1nf4k0d4' type: 'job' last_seen: '2026-09-14' --- # Director, Account Management at Buyers Edge Platform, LLC - **Company:** Buyers Edge Platform, LLC - **Location:** Remote - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/buyersedgeplatformrecruiting/jobs/4732074005 ## Job description The Director of Account Management / Customer Success serves as a strategic leader bridging day-to-day operational execution and strategic vision within the post-sale organization. Reporting to the COO, this role is responsible for driving retention, expansion, and customer success outcomes across the existing client base. Sitting at the center of the post-sale revenue engine, the Director manages a team of Account Managers, owns quarterly Net Revenue Retention (NRR) and Gross Renewal targets, and operationalizes scalable commercial motions. This position requires someone who can balance high-level strategic analysis and cross-functional alignment with hands-on team coaching, ensuring proactive risk management, process improvement, and long-term client growth. Who we are: ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships. We are unable to offer work sponsorship for this role. Your impact: Revenue Ownership & Portfolio Performance - Own and deliver expansion and renewal revenue targets across the managed portfolio. - Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates (GRR) through disciplined forecasting, deal inspection, and pipeline reviews. - Lead strategy and direct executive involvement on high-value, complex, or at-risk accounts. - Oversee commercial responses to complex events (M&A, org changes, budget shifts) and partner with leadership on pricing strategy, packaging, and expansion plays. Leadership & Team Development - Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous professional growth. - Establish clear performance expectations, inspection rhythms, and regular performance evaluations. - Provide targeted coaching on renewal strategy, negotiation, multi-threading, expansion identification, stakeholder mapping, and churn mitigation. - Facilitate ongoing training programs around account maintenance, upselling, cross-selling, and competitive positioning. Client Relationship Management & Strategic Account Planning - Oversee the management of key client relationships, ensuring the team deeply understands client business goals, usage patterns, and growth opportunities. - Serve as an executive sponsor for critical accounts and act as a senior escalation point for complex client issues or at-risk renewals. - Guide the team in developing and executing data-driven strategic account plans. - Partner with cross-functional teams and platform brands to uncover and drive additional revenue through direct manufacturer programs and platform optimizations. - Represent the company at client meetings and industry events to strengthen relationships and gather market intelligence. Process Optimization & Operational Excellence - Implement an ABM system that proactively monitors customers’ industry segment and business signals along with their ArrowStream and BEP communications to track, analyze and report on the state and value of the customer’s relationship with ArrowStream and BEP. - Standardize and scale repeatable processes for account planning, renewal timelines, expansion plays, and escalation pathways. - Build and operationalize churn-risk detection frameworks to identify early health indicators and resolve account friction. - Partner with Finance, Legal, and Sales Ops to ensure contract, pricing, and billing alignment and accuracy. - Maintain rigorous CRM hygiene (Salesforce), forecast accuracy, and consistent use of sales execution tools across the team. Cross-Functional Collaboration - Act as a primary liaison between Account Management and BEP internal brands, ensuring alignment of goals, processes, and customer expansion opportunities. - Partner closely with Sales, Customer Success, Operations and Product to define clear ownership, smooth handoffs, and a unified customer experience. - Share customer insights, market trends, and competitive intelligence with internal stakeholders to influence product roadmaps, service delivery, and GTM strategies. Metrics / Areas of Focus - Net Revenue Retention (NRR) & Gross Renewal Rate (GRR) - Expansion Revenue (Up-sell and Cross-sell) & Quota Success - Renewal Forecast Accuracy - Team Performance, Retention, and Career Growth - Client Satisfaction & Health Scores (CSAT/NPS) - Process Improvement, Pipeline Hygiene, & Scalability - Cross-Functional Collaboration Effectiveness About you: - 8+ years of experience in customer-facing SaaS or technology roles (Account Management, Customer Success, Expansion Sales, or Client Services). - 4+ years of people management experience leading commercial post-sales teams, including managing senior individual contributors or team leads. - Proven success owning multi-million-dollar renewal and expansion revenue targets with a track record of driving strong NRR. - Strong ability to assess customer health, usage trends, renewal risk signals, and expansion opportunities to drive data-informed action. - Experience navigating complex commercial events, competitive pressure, and high-value negotiations. - Proficient in Salesforce (or relevant CRM) and sales execution/engagement platforms. Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! What's in this for you: - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. ## About Buyers Edge Platform, LLC ## Company Overview - **One-liner**: Buyers Edge Platform operates a digital procurement network that uses data, software, and supply chain expertise to help foodservice operators, distributors, and manufacturers reduce costs and improve efficiency. - **Entity Type**: Private (Growth Stage; raised $1.145B total) - **Headquarters**: Waltham, Massachusetts, United States - **Founded**: 1998 - **Founders**: John Davie (CEO) ## Core Business - **Primary industry/industries**: Foodservice technology, supply chain management, data analytics, group purchasing - **Target customers**: B2B – Independent restaurants (56k+), foodservice operators (200k+ active locations), distributors, and manufacturers - **Mission or purpose statement**: To drive better economic outcomes for foodservice stakeholders by unifying the supply chain through data and technology. ## Products & Services - **Digital Procurement Network**: A platform that connects operators, distributors, and manufacturers to unlock data, reduce costs, and power smarter supply chain decisions. - **Software Suite**: Purpose-built tools for foodservice operators to track spend, manage inventory, verify pricing, control food costs, and optimize profitability. - **GPO (Group Purchasing Organization) Contracts**: 350+ manufacturer contracts allowing operators to reduce costs on food, disposables, uniforms, pest control, and more without changing products or processes. - **Supply Chain Intelligence**: Data and AI engines that process billions of dollars of purchasing data to provide actionable insights and targeted opportunities for manufacturers and distributors. - **Field-to-Fork Solutions**: Programs to stabilize prices, ensure food safety, and gain full transparency into produce, meat, dairy, and seafood supply chains. - **Four Divisions**: The company operates four divisions that each handle different aspects of procurement, savings, and supply chain visibility. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total Funding – $1.145B raised; $100B+ in network transactions; 200k+ operator locations; 1,100+ employees - **Notable Investors/Partners**: Not fully listed in search results, but the company has raised significant capital (latest round: $130M Line of Credit ~2 years ago) and has 350+ manufacturer contracts. - **Growth Signals**: Exponential growth since 2013; 1,100+ employees across 17 unique companies; 171 million purchases analyzed daily; carbon neutral as of 2020 with a pledge for Net Zero emissions by 2040. ## Competitive Advantages - **Largest purchasing data set in foodservice**: The company processes billions of dollars of purchasing data, giving it unmatched visibility into foodservice supply chains. - **Integrated ecosystem**: Combines GPO contracts, software, data analytics, and supply chain expertise into one platform, creating a moat that is difficult for point-solution competitors to replicate. - **Scale and network effects**: With 200k+ operator locations and 350+ manufacturer contracts, the network grows more valuable as more participants join. - **20+ years of industry expertise**: Founded in 1998, the company has deep, long-standing relationships across the foodservice industry. ## Strategic Focus - **Technology and AI**: The company is leaning heavily into technology and AI engines to automate procurement, analyze purchasing data, and deliver actionable insights. - **Carbon neutrality and sustainability**: Pledged Net Zero emissions by 2040, with science-based targets validated by the Science Based Targets Initiative. - **Expansion and integration**: Growing through acquisitions (17 unique companies under the platform) and building out its "hub city" model (started in Boston). - **Continued growth**: In an "exciting period of exponential growth since 2013," the company is focused on adding value to the restaurant industry and expanding its network. ## Why Work Here - **Culture**: Emphasis on work-life balance, starting from the leadership team. The company values diversity, inclusion, and unique perspectives. Described as having an "amazing office culture" with social, collaborative, and energizing spaces. - **Remote/Hybrid/Office**: Flexible – some roles are listed as "remotely based" (e.g., DevOps Engineer), while the company also has office locations (Waltham, MA) with collaborative spaces. - **Benefits**: Comprehensive health coverage, generous retirement match, flexible PTO, and internal opportunities for growth. - **Engineering culture**: Technology is "the soul of this company," with teams of developers, data scientists, and analysts working on AI and data-driven products. Employees work on projects across the enterprise, offering variety and collaboration. - **Growth opportunities**: The company is rapidly expanding (1,100+ employees) and offers endless opportunities for personal and professional growth. ## Sources 1. [Buyers Edge Platform – Official Website](https://buyersedgeplatform.com/) 2. [Buyers Edge Platform – About / Who We Are](https://buyersedgeplatform.com/about/who-we-are/) 3. [Buyers Edge Platform – Careers](https://buyersedgeplatform.com/about/careers/) 4. [Buyers Edge Platform – Job Board](https://buyersedgeplatform.com/about/careers/job-board/) 5. 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