---
title: 'Director, Account Management at Coates Group'
canonical: 'https://feeny.ai/job/director-account-management-coates-group-toronto-20tpmhyw8h3y'
type: 'job'
last_seen: '2026-09-11'
---

# Director, Account Management at Coates Group

- **Company:** Coates Group
- **Location:** Toronto, Canada
- **Compensation:** $123k–$140k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/coatesgroup/7bc9cc58-9674-4b5e-a9a5-4f8a13ccaad0

## Job description

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director, Account Management is accountable for the overall health, performance, and long-term success of the account. This role sets strategic direction, provides guidance and decision making for the account team, and ensures the account is positioned for sustainable delivery, optimization, and growth. The Director, Account Management acts as the senior client partner and internal decision authority, balancing client needs, team capacity, and business objectives.

Responsibilities:

Strategic Client Partnership

•Serve as the senior client partner and trusted advisor.

•Shape client direction through proactive recommendations and strategic counsel.

•Represent Coates in senior client discussions.

Campaign & Delivery Leadership

•Ensure campaign recommendations align with business objectives.

•Drive strategic alignment across client and internal teams.

•Minimize ambiguity and rework through clear direction.

## Team Leadership & Capability

•Lead and develop the Account Management team.

•Align cross-functional teams around priorities.

•Foster a culture of ownership and strategic thinking.

Commercial & Operational Stewardship

•Ensure sustainable account performance through effective scope and resource management.

•Anticipate and resolve risks early.

•Demonstrate strategic value through meaningful reporting.

Account Growth & Evolution

•Identify opportunities to strengthen and expand the partnership.

•Evolve the account model to meet future client needs.

•Partner with leadership to support long-term commercial success.

Qualifications:

•7–10 years of experience in account management, client services, or digital marketing, preferably in an agency environment.

•Background in digital marketing, content, or retail/QSR merchandising is a strong asset.

•Proven ability to bring a strategic point of view to clients — not just manage deliverables.

•Experience working within retainer-based models and managing a stable, high-volume book of work.

•Comfortable managing two or more direct reports and providing day-to-day direction.

•Strong presentation skills — can communicate strategy clearly to marketers and senior clients alike.

•Familiarity with project management tools and content delivery workflows; PM experience an asset but not required.

Capabilities:

•Has a point of view and is not afraid to share it — even when the client hasn’t asked.

•Thinks about the why behind the work, not just the what.

•Brings energy and curiosity to a fast-paced, relationship-driven environment.

•Moves between strategic thinking and day-to-day execution without losing focus.

•Coaches and develops junior team members while maintaining their own workload.

•Communicates clearly and confidently with clients, peers, and senior leadership.

Is a self-starter who takes ownership and doesn’t wait to be directed

## About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

## About Coates Group

## Company Overview
- **One-liner**: Coates Group is a QSR experience ecosystem partner that simplifies complex restaurant operations to deliver connected, data-driven customer experiences.
- **Entity Type**: Private (family-owned)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 1963
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry/industries: Quick-service restaurant (QSR) digital signage, self-service kiosks, content management, and end-to-end connected restaurant technology.
- Target customers: B2B - Enterprise QSR brands (e.g., McDonald's) and other global restaurant chains.
- Mission or purpose statement: "Create connections, empower partnerships, and always evolve." [coatesgroup.com/about-us](https://coatesgroup.com/about-us)

## Products & Services
- **Digital Menu Boards**: Indoor and outdoor digital signage built for QSR environments, offering robustness and adaptability to support rapid technology shifts. [coatesgroup.com](https://coatesgroup.com/)
- **Self-Service Kiosks**: Interactive ordering kiosks that increase average check size, reduce wait times, and drive ROI. [coatesgroup.com](https://coatesgroup.com/)
- **Switchboard™ Content Management System (CMS)**: A proprietary platform that creates, manages, distributes, and displays digital content based on real-time data and rich analytics to orchestrate a seamless customer journey. [coatesgroup.com](https://coatesgroup.com/)
- **Traditional Signage**: Static signage solutions for brands, offered since the company's founding, covering design, production, and installation. [coatesgroup.com](https://coatesgroup.com/)
- **End-to-End Services**: Full-service support from initial design through installation and ongoing maintenance, including hardware deployment and field enablement. [coatesgroup.com](https://coatesgroup.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: 367 employees (+25.3% year-over-year growth) [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Notable Investors/Partners**: Not publicly disclosed. However, the company is a "trusted partner to some of the world’s most iconic QSR brands" and completed the "largest hardware deployment in QSR history." [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Growth Signals**: 25.3% headcount growth in the past year; operates in 7 countries with 9 offices and supports customers in over 50 global markets; 3x Australia Good Design Award winner. [linkedin.com](https://www.linkedin.com/company/coatesgroup) | [coatesgroup.com/about-us](https://coatesgroup.com/about-us)

## Competitive Advantages
- **60+ years of domain expertise** in QSR digital signage and hardware deployment, combined with the agility of a tech start-up culture.
- **Proprietary Switchboard™ CMS** integrates real-time data and analytics, enabling dynamic content orchestration across the entire customer journey.
- **Global scale with local execution**: 9 offices worldwide and a presence in 7 countries, enabling large-scale rollouts for global brands.
- **Comprehensive end-to-end solution**: From hardware (menu boards, kiosks) to software (CMS) and ongoing services, reducing vendor complexity for QSR operators.

## Strategic Focus
- Creating connected restaurant ecosystems that reduce operational pressure and run more efficiently for QSR brands.
- Driving data-driven personalization and seamless customer experiences at every touchpoint (drive-thru, in-restaurant, self-service).
- Continued investment in technology innovation (e.g., AI-assisted hiring processes) and global expansion to support iconic brands.

## Why Work Here
- **Culture & People**: Strong emphasis on collaboration, inclusivity, and a "Crew" mentality. The company prioritizes equity, opportunity, and accountability through its Diversity, Equity and Inclusion (DEI) strategy. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Remote/Hybrid Policy**: Hybrid work options are available for many roles (e.g., Chicago, Sydney). Some roles offer compacted workweeks in the summer. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Notable Perks**: Annual bonus program, paid parental leave, global wellness day (paid day off), flexible work options, Perkbox benefits platform, learning & development opportunities, and a paid "Give Back Day" for volunteering. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Employee Reviews**: 4.7/5.0 rating on LinkedIn (161 reviews), with high marks for work-life balance (4.7), culture (4.7), career development (4.5), and compensation (4.2). [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Engineering Culture**: Focus on continuous learning, innovation, and delivering high-quality technology solutions. The company uses AI tools to support the hiring process but emphasizes human judgment in final decisions. [jobs.lever.co/coatesgroup](https://jobs.lever.co/coatesgroup)

## Sources
1. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
2. [coatesgroup.com/about-us](https://coatesgroup.com/about-us)
3. [coatesgroup.com](https://coatesgroup.com/)
4. [linkedin.com/company/coatesgroup](https://www.linkedin.com/company/coatesgroup)
5. [jobs.lever.co/coatesgroup](https://jobs.lever.co/coatesgroup)

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