--- title: 'Director, Account Management at Flex' canonical: 'https://feeny.ai/job/director-account-management-flex-new-york-49p6xexr0qbj' type: 'job' last_seen: '2026-10-15' --- # Director, Account Management at Flex - **Company:** Flex - **Location:** New York, NY / Salt Lake City, UT / San Francisco, CA - **Compensation:** $195k–$290k - **Posted:** 2026-07-06 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/flex/jobs/4712200005 ## Job description Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's essential bills, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow. That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve. ## About the role As the Director, Account Management, you will own the strategy, performance, and scaling of Flex’s Account Management function, leading a team of Account Managers while directly stewarding the company’s largest and most strategic partnerships. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue. Reporting to the Vice President of Account Management, you will set the vision and operating model for the function—not just executing account strategy, but defining it. You will build the playbooks, processes, and team structure that allow Account Management to scale, ensure partners are deeply engaged with Flex’s products, and translate partner relationships into durable, compounding business value. You will also serve as a senior commercial leader internally, partnering with executives across the company and representing the voice of our partners at the leadership table. The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments. ## What you’ll do Account Ownership & Growth - Own the retention and expansion strategy for a portfolio of our strategic and largest accounts, with accountability for renewals, upsells, cross-sells, and expansion revenue across the function. - Personally lead the most strategic, complex, and executive-level partnerships, setting the standard for how Flex shows up with its largest partners. - Define account planning frameworks that identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team. - Partner closely with Sales leadership to align on account strategy, ensure seamless handoffs, and deliver a consistent partner experience across the customer lifecycle. Partner Relationship Management - Build and maintain executive-level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post-sale. - Anticipate partner needs, risks, and opportunities at a portfolio level, ensuring timely escalation, resolution, and proactive value delivery. - Lead executive business reviews and strategic planning conversations with key partners, and coach the team to elevate the quality of these engagements. ## Team Leadership & Development - Lead, coach, and develop a multi-layered team that includes both Account Managers and people managers, setting clear expectations around performance, accountability, and partner outcomes. - Own organizational design, headcount planning, hiring, onboarding, and ramping as the Account Management organization scales. - Build and reinforce a collaborative, high-performance, and inclusive team culture, and develop the next generation of AM leaders. Operational Excellence & Metrics - Define and own the key performance indicators for the function—retention, expansion pipeline, adoption, utilization, and partner health—and drive accountability against them. - Establish forecasting rigor, CRM hygiene, and reporting standards that support revenue predictability and executive-level reporting. - Use data and insights to shape function-wide strategy, prioritize investment, and continuously improve team performance. Cross-Functional & Executive Collaboration - Partner with leaders across Product, Growth, Marketing, RevOps, and Partner Success to support product launches, co-marketing initiatives, and expansion programs. - Represent the voice of the partner at the leadership level, surfacing feedback and insights that help shape roadmap priorities and go-to-market strategy. ## Key qualifications - 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers. - Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios. - Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments. - Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners. - Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale. - Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams. - Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level. - Excellent communication, presentation, and executive stakeholder management skills. - Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment. ## Compensation The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below: OTE (NYC/Bay Area, Los Angeles, Seattle) $230,000—$290,000 USD OTE (Salt Lake City, all other USA cities) $195,000—$240,000 USD Life at Flex We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. ## Benefits View our benefits and more at [getflex.com/careers](https://getflex.com/company/careers). ## About Flex ## Company Overview - **One-liner**: Flex is a global advanced manufacturing partner that helps customers design and build products through technology innovation, supply chain, and manufacturing solutions. - **Entity Type**: Public (NASDAQ: FLEX) - **Headquarters**: Austin, Texas, USA - **Founded**: 1969 (as Flextronics) - **Founders**: Joe McKenzie (original founder of Flextronics) ## Core Business - Primary industry/industries: Electronics manufacturing services (EMS), contract manufacturing, supply chain solutions, design and engineering services - Target customers: B2B, Enterprise — serving a diverse customer base across automotive, data center, healthcare, industrial, consumer devices, and communications end markets - Mission or purpose statement: "We help a diverse customer base design and build products that improve the world." ## Products & Services - **Design & Engineering**: Concept-to-launch product design, industrial design, mechanical and electrical engineering, and prototyping services. - **Manufacturing**: High-volume and low-volume manufacturing across ~100 sites in ~30 countries, including advanced automation and robotics. - **Supply Chain Solutions**: End-to-end supply chain management, procurement, logistics, and inventory optimization. - **Aftermarket Services**: Repair, refurbishment, reverse logistics, and lifecycle management for customers' products. - **Data Center Solutions**: Powering data center infrastructure (especially from Mexico operations, per recent focus). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed in search results (market cap fluctuates — check real-time; ~$10-15B range as of recent years) - **Key Metric**: Annual Revenue — Flex reported approximately $26 billion in revenue for fiscal year 2024 (source: Flex.com investor relations) - **Notable Investors/Partners**: Publicly traded; major institutional investors include Vanguard, BlackRock, and State Street. Key customers include many of the world's leading brands across automotive, tech, and healthcare. - **Growth Signals**: - ~150,000 employees globally across ~100 sites in ~30 countries - Named one of the 2026 World's Most Ethical Companies® by Ethisphere (4th consecutive year) - Named to TIME's World's Best Companies (2023–2025, 3rd consecutive year) - Named to Forbes' America's Best Companies (2026) - Named to Forbes' Most Trusted Companies in America (2026) - Recognized with two 2025 OnCon Icon Awards for excellence in L&D and Talent Acquisition ## Competitive Advantages - **Global Scale & Footprint**: ~100 manufacturing sites in ~30 countries provide unmatched geographic reach and supply chain resilience. - **End-to-End Capabilities**: From design engineering through manufacturing to aftermarket services, covering the entire product lifecycle. - **Deep Customer Relationships**: Works with world-renowned brands across diverse industries, creating high switching costs. - **Sustainability & Ethics Focus**: 4-time World's Most Ethical Companies recognition signals strong governance and ESG commitment. - **Talent Development Infrastructure**: Proprietary programs like Mechanicals University, Master's Degree Program (with Mexican universities), and global CAP Quality certification set them apart in workforce development. ## Strategic Focus - **Data Center & AI Infrastructure**: Expanding capabilities in powering data center infrastructure, particularly from Mexico operations. - **Sustainability & Responsible Operations**: Embedding ESG into core operations and supply chain. - **Talent Development & Internal Mobility**: Investing heavily in upskilling, formal training, and career acceleration programs to build a versatile workforce. - **New Verticals Growth**: Actively hiring for strategic partnerships in new verticals (per greenhouse job board), indicating expansion beyond core manufacturing. ## Why Work Here - **Culture**: Values-driven, high-performing culture focused on "learn-and-adapt" mentality, continuous improvement, respect, and open communication. Emphasizes employee safety, well-being, and inclusiveness. - **Work Environment**: Global opportunities across ~30 countries. Roles span engineering, manufacturing, corporate finance, business development, and more. - **Early Career Programs**: Structured internships, apprenticeships (multi-year paid programs in EMEA), and co-op opportunities in engineering, business analysis, IT, mechanical engineering, and more. - **Learning & Development**: Formal training, on-the-job experience, upskilling programs including Mechanicals University, Master's Degree Program (Mexico), and global CAP Quality certification. Recognized with OnCon Icon Awards for L&D. - **Benefits**: Competitive salary and benefits, paid time off, internal mobility opportunities, mental health and wellness resources, volunteer and community engagement programs (via Flex Foundation). Packages vary by country. - **Recognition**: Named World's Most Ethical Companies, TIME World's Best Companies, Forbes' America's Best Companies, and Forbes' Most Trusted Companies — strong external validation of workplace quality. - **Remote/Hybrid/Office**: Mix of on-site manufacturing roles and corporate/office roles (e.g., New York, San Francisco, Austin, Salt Lake City). Policy varies by role and location. ## Sources 1. [Flex.com Careers Page](https://flex.com/careers) 2. [Flex.com Homepage](https://flex.com/) 3. [Flex.com About Page](https://flex.com/company) 4. [Flex Greenhouse Job Board](http://job-boards.greenhouse.io/flex) 5. 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