---
title: 'Director, Account Management at MasterControl'
canonical: 'https://feeny.ai/job/director-account-management-mastercontrol-salt-lake-city-s4sjg7xb35t3'
type: 'job'
last_seen: '2026-11-09'
---

# Director, Account Management at MasterControl

- **Company:** MasterControl
- **Location:** Salt Lake City, UT
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-09
- **Apply:** https://www.mastercontrol.com/careers/job-listings/role/?role=4744291005&gh_jid=4744291005

## Job description

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and postmarket surveillance. For more information, visit [www.mastercontrol.com](https://www.mastercontrol.com)[.](https://www.mastercontrol.com/)

## SUMMARY

The Director of Account Management at MasterControl is responsible for leading a team of Account Managers in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Key objectives include developing and executing account management strategies, fostering cross-functional collaboration, and ensuring customer retention.

## RESPONSIBILITIES

- Oversee the Account Management team in managing customer relationships, understanding customer needs, and fostering customer growth.
- Develop and implement account management strategies to ensure customer satisfaction, drive upsell opportunities, and achieve revenue targets.
- Collaborate with Sales, Marketing, Product, and Customer Success teams to align account management initiatives with company goals.
- Monitor customer health metrics, analyze customer data, and identify areas for improvement.
- Provide guidance and training to the Account Management team on product knowledge, account management best practices, and industry trends.
- Establish and maintain account management best practices, processes, and policies to drive efficiency and effectiveness.
- Manage the account management budget and allocate resources effectively across initiatives.
- Serve as an escalation point for high-value accounts and critical customer issues.

## PREFERRED SKILLS

- 10+ years of experience in account management, customer success, or a similar role.
- Experience leading and managing account management teams.
- Strong understanding of account management strategies and best practices.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to develop and implement successful account management initiatives.
- Experience in budget management and resource allocation.
- Knowledge of account management technologies and platforms.
- Bachelor's degree or equivalent combination of education, experience, and training.

## PHYSICAL DEMANDS AND WORKING CONDITIONS

- Ability to operate a computer and communicate effectively through various channels.
- Willingness to travel as needed for customer meetings and events.

As the Director of Account Management at MasterControl, you will be a key player in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Your expertise in account management strategies, data analysis, and cross-functional collaboration will contribute to the overall success of the company and help achieve its goals. Your ability to lead a high-performing team and prioritize customer needs will be essential to maintaining strong customer relationships and promoting customer success at MasterControl.

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

- Competitive compensation
- Medical
- 401(k) plan with company match
- PTO packages that increase with tenure
- Schedule flexibility
- Company parties and employee recognition programs
- Dental/vision plans
- Employer-paid life insurance policy
- Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status

## About MasterControl

## Company Overview
- **One-liner**: MasterControl provides AI-enabled quality, manufacturing, and asset management software for life sciences and other highly regulated industries.
- **Entity Type**: Private (Series A, $150M raised in 2022)
- **Headquarters**: Salt Lake City, Utah, United States
- **Founded**: 1993
- **Founders**: Not publicly available (formerly known as Document Control Systems)

## Core Business
- **Primary industry**: Life sciences software (Quality Management Systems, Manufacturing Execution Systems, Asset Management)
- **Target customers**: B2B, Enterprise – pharmaceutical, biotech, medical device, nutraceutical, and other regulated manufacturers
- **Mission**: To bring life-changing products to more people sooner by helping organizations digitize, automate, and connect quality, manufacturing, and asset management processes.

## Products & Services
- **MasterControl Quality Excellence**: AI-driven Quality Management System (QMS) for flexible quality event management, simplified document management, and automated training management.
- **MasterControl Manufacturing Excellence (Mx)**: Digital manufacturing platform (MES/EBR) enabling paperless production records, electronic logbooks, and asset management – claims to help deliver products 70% faster.
- **MasterControl Asset Excellence (Ax)**: Cloud-based asset management and calibration tools with AI-driven predictive maintenance scheduling.
- **MasterControl AI Solutions**: A collection of AI tools specialized for life sciences, certified to ISO 42001, designed to automate manual tasks and identify trends without compromising compliance.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (reached unicorn status after the 2022 Series A)
- **Key Metric**: Annual Revenue – $125.0M (latest estimate); Total Funding – $150.0M (Series A, December 2022)
- **Notable Investors/Partners**: Sixth Street (lead investor in Series A); over 1,200 customers worldwide; operates in 16 countries including UK, Japan, India, Australia, Germany.
- **Growth Signals**: 117 new hires in 2024; 25% of new positions filled internally; recently appointed new CEO (David Edwards), CFO (Wynn Clayton), and CSO (Ian Ball); holds 12+ patents; FedRAMP authorization achieved.

## Competitive Advantages
- **30-year track record** in life sciences compliance and GxP workflows.
- **AI-first platform** purpose-built for regulated industries, not a generic QMS retrofit.
- **ISO 42001 certified** AI governance – a differentiator for audit-ready AI adoption.
- **End-to-end coverage** from quality to manufacturing to asset management on a single platform.
- **Deep domain expertise** with over 1,200 customers including major pharma and med device players.

## Strategic Focus
- **Accelerate AI adoption** across quality, manufacturing, and asset workflows while maintaining compliance.
- **Expand global sales engine** with new leadership (CFO, CSO) focused on disciplined, sustainable growth.
- **Deepen platform integration** to eliminate silos between quality, production, and asset data.
- **Continue paperless manufacturing push** to reduce errors and speed time-to-market.

## Why Work Here
- **Culture**: Values-driven environment with mentoring programs, leadership training, and over 20 employee activities per year. Emphasis on learning, collaboration, and “work here, stay here” retention.
- **Wellness**: 20+ fitness clubs and health/wellbeing programs; Chief Culture Officer focused on wellness initiatives.
- **Growth**: 117 new hires in 2024; 25% internal promotion rate; opportunities for career development across technical, sales, and customer-facing roles.
- **Remote/Hybrid Policy**: Not publicly available – offices in 8 locations across 4 countries (US, UK, Australia, Japan) suggest a mix of on-site and hybrid roles.
- **Recognition**: Named “Best Places to Work” in Utah (2021); featured in Forbes; 3.6/5 employee rating on LinkedIn (253 reviews) with top marks for work-life balance (3.9).
- **Engineering Culture**: 30% of employees in technical roles; software engineers report median salary of ~$135K; tools and stack likely modern (cloud, AI, compliance-focused).

## Sources
1. [mastercontrol.com](https://www.mastercontrol.com/)
2. [mastercontrol.com/careers](https://www.mastercontrol.com/careers/)
3. [linkedin.com/company/mastercontrol](https://www.linkedin.com/company/mastercontrol)
4. [cbinsights.com/company/mastercontrol](https://www.cbinsights.com/company/mastercontrol)

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