---
title: 'Director, Account Management at Uncountable Inc.'
canonical: 'https://feeny.ai/job/director-account-management-uncountable-inc-new-york-sjm3s545xyfg'
type: 'job'
last_seen: '2026-09-12'
---

# Director, Account Management at Uncountable Inc.

- **Company:** Uncountable Inc.
- **Location:** New York, NY
- **Compensation:** $170k–$220k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/uncountable/e5caeb68-e1b7-4b2b-b74a-5d59d920237a

## Job description

Description Uncountable is looking for an exceptional account management leader to join our growing team as Director of Account Management. This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, people, and outcomes of a team of Account Managers— while still acting as executive sponsor for our larger customers. You'll oversee a portfolio of top-tier accounts, manage and develop a team of Account Managers, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder, people manager, and strategic operator. Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.

## Key responsibilities

- Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
- Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
- Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
- Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
- Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
- Define long-term account approach for renewals, expansion, and complex commercial discussions.
- Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
- Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
- Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
- Drive the pace, priorities, and strategic direction of the AM function as it scales.

## Requirements

- 5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
- Deep experience leading strategic enterprise accounts and building executive-level partnerships.
- Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
- Comfort working with a technical product, technical buyers/users, and complex implementations.
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset with strong ownership instincts.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.

## Preferred Qualifications

- Passion for science, chemistry, or artificial intelligence.
- An aptitude for statistics, mathematics.
- Experience scaling an account management or customer success team at a growth-stage company.

## About Uncountable Inc.

## Company Overview
- **One-liner**: Uncountable provides a cloud-based AI platform that modernizes industrial R&D by structuring, connecting, and analyzing data across the product lifecycle for sectors like chemicals, pharma, and advanced materials.
- **Entity Type**: Private (Series A; $27M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Will Tashman (CEO), Jason Hirshman (CTO), Noel Hollingsworth (CCO)

## Core Business
- Primary industry/industries: Software Development, Industrial R&D, Lab Informatics, AI/ML
- Target customers: B2B; R&D teams, scientists, and product organizations in chemicals, pharmaceuticals, biotech, advanced materials, food & agriculture, and consumer goods; typically mid-market to enterprise.
- Mission or purpose statement: To accelerate industrial R&D by providing a unified data layer that powers AI-driven innovation, productivity, and risk reduction.

## Products & Services
- **Uncountable Platform**: A cloud-based, end-to-end product development platform that integrates Electronic Lab Notebook (ELN), Laboratory Information Management System (LIMS), data visualization, and predictive analytics. It centralizes fragmented R&D data into a single, searchable knowledge base.
- **Bodie (AI Assistant)**: An embedded AI assistant that enables conversational search, automated report generation, data summarization, chart creation, and direct platform actions (e.g., updating records, creating experiments) using natural language prompts.
- **DOE Copilot**: A tool that helps scientists set up and analyze Designed Experiments using their own project data, with automated insight generation.

## Market Standing
- **Valuation/Market Cap**: Not publicly available for a private company.
- **Key Metric**: Total Funding of $27.0M (Series A, led by Sageview Capital, closed July 2025).
- **Notable Investors/Partners**: Sageview Capital (lead investor for Series A). Key customers/partners include St. Jude Children’s Research Hospital, Natural Fiber Welding (NFW), Repsol, Cooper Standard, Carbon, and Clariant (over 1,000 users).
- **Growth Signals**: 88.9% year-over-year headcount growth (to 144 employees). Operates in 10 countries with offices in the US, Germany, UK, and Singapore. Over 150 customers worldwide.

## Competitive Advantages
- **Data Unification**: Unlike legacy point solutions, Uncountable creates a single, connected data layer across the entire R&D workflow, from ideation to commercialization.
- **Industry Specialization**: Deep domain expertise in complex verticals (pharma, chemicals, materials) with tailored solutions for each.
- **AI-First Platform**: Native AI assistant (Bodie) that works conversationally with a user's existing data, reducing time spent on search and reporting.
- **High Customer Retention**: Strong testimonials and long-term partnerships with large, regulated enterprises (St. Jude, Repsol, Clariant).

## Strategic Focus
- **Product Expansion**: Deepening AI capabilities (Bodie) to automate more of the R&D workflow and reduce time-to-insight.
- **Market Penetration**: Scaling sales and customer success teams globally, as evidenced by recent hiring across Sales and Account Management.
- **Vertical Depth**: Continuing to build specialized features for key verticals like pharma, energy, and advanced materials.

## Why Work Here
- **Engineering-First Culture**: Engineers own features end-to-end, work directly with customers, and are empowered to ship high-quality code quickly with minimal obstacles.
- **High Growth & Impact**: With 88.9% YoY headcount growth and a recent $27M Series A, employees can have significant impact on product direction and company growth.
- **Culture of Ownership & Growth**: The interview process explicitly asks "How do you want to grow professionally?" and the company emphasizes career acceleration and support.
- **Diverse & Inclusive**: Stated commitment to equitable recruitment, bias removal, and supporting fairness of representation.
- **Work Policy**: Hybrid/office-based with primary hubs in San Francisco (HQ), New York, and Munich. Roles also exist in the UK and Singapore.
- **Perks & Compensation**: Strong employer rating of 4.7/5.0 (40 reviews on LinkedIn), with high marks for Culture (4.6) and Career growth (4.5). Engineering salaries range from ~$125K (Full Stack SWE) to ~$172K (SW Engineer).

## Sources
1. [uncountable.com](https://www.uncountable.com/company)
2. [uncountable.com](https://www.uncountable.com/)
3. [linkedin.com](https://www.linkedin.com/company/uncountable-inc)
4. [uncountable.com](https://www.uncountable.com/careers)
5. [cbinsights.com](https://www.cbinsights.com/company/uncountable)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/uncountable)

## Other roles at Uncountable Inc.

- [Customer Success Associate](https://feeny.ai/job/customer-success-associate-uncountable-inc-london-7jsnvz1zcvgx) — London, United Kingdom / New York, NY
- [Partnerships Manager - PLM & QC / QMS](https://feeny.ai/job/partnerships-manager-plm-qc-qms-uncountable-inc-san-francisco-rfzkr0t3vdga) — San Francisco, CA
- [Head of PLM Growth](https://feeny.ai/job/head-of-plm-growth-uncountable-inc-new-york-san-francisco-london-3vyzfh583j8j) — New York San Francisco London, OR
- [Scientific Support Specialist](https://feeny.ai/job/scientific-support-specialist-uncountable-inc-remote-agf1d2hreqz0)
- [Head of Demand Generation](https://feeny.ai/job/head-of-demand-generation-uncountable-inc-new-york-2xcprshx99cm) — New York, NY
- [Partner Implementation Manager](https://feeny.ai/job/partner-implementation-manager-uncountable-inc-new-york-7c7wx9z4rymq) — New York, NY / San Francisco, CA / Munich, Germany / London, United Kingdom
- [Validation Engineer](https://feeny.ai/job/validation-engineer-uncountable-inc-new-york-znxynnbza6pp) — New York, NY / San Francisco, CA / Munich, Germany / London, United Kingdom
- [Scientific & Regulatory Product Specialist](https://feeny.ai/job/scientific-regulatory-product-specialist-uncountable-inc-remote-q02139z8fpv8)
- [LLM Applications Engineer](https://feeny.ai/job/llm-applications-engineer-uncountable-inc-new-york-esmgjtrqdmqp) — New York, NY / San Francisco, CA / Munich, Germany / London, United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-uncountable-inc-new-york-wq5ec95sx6wp) — New York, NY / San Francisco, CA / Munich, Germany / London, United Kingdom