---
title: 'Director, APAC Customer Support at PitchBook Data'
canonical: 'https://feeny.ai/job/director-apac-customer-support-pitchbook-data-singapore-c0033k5tymg9'
type: 'job'
last_seen: '2026-11-02'
---

# Director, APAC Customer Support at PitchBook Data

- **Company:** PitchBook Data
- **Location:** Singapore
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/pitchbookdata/jobs/4723748006

## Job description

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role:

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

PitchBook’s Director, APAC Customer Support leads a regional Customer Support team. This includes goal setting, strategy development, headcount planning, compensation planning, and more. Ultimately, this role is responsible for managing an effective regional Customer Support organization with an emphasis on efficiency and quality.

Primary Job Responsibilities:

- Manage a team of Customer Support Managers in APAC to achieve global SLA goals, improve workflow efficiencies
- Provide coaching and career development for team members as needed
- Maintain a regular cadence of 1:1s with Customer Support Managers to recap performance, identify improvement opportunities, and support career development
- Partner with the Global Director, Customer Support to develop the APAC regional support strategy within the Customer Support organization
- Set hiring strategy for the APAC region of the Customer Support organization
- Design new team member onboarding and trainings; collaborating with the People Development team as needed to update trainings
- Work with Global Director, Customer Support to set the APAC regional schedule to ensure business hour coverage
- Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues
- Work with the Director, Support Business Operations to assist with designing ongoing financial market and product trainings
- Cross collaborate with other departments from Product to Data Operations to provide actionable feedback and help innovate our internal processes
- Own large projects of strategic importance, assisting with product and process improvements
- Conduct monthly regional meetings to update Customer Support Specialists on best practices, performance metrics and continuing expectations
- Support the vision and values of the company through role modeling and encouraging desired behaviors
- Participate in various company initiatives and projects as requested

Basic Qualifications:

- Bachelor’s degree, preferably in Business Administration or related field
- 5+ years of professional management or team lead experience, ideally in a Customer Support or Operations environment

Preferred Qualifications:

- Demonstrated success with workflow optimization in a real time, fast paced environment
- Proficient with Salesforce or similar CRM preferred
- Excellent verbal and written communication skills with a keen eye for detail
- A client first attitude and love to engage with customers
- Interested in financial markets or services, particularly private equity and venture capital
- Ability to operate with a strong sense of urgency and deliver results
- Terrific prioritization skills to high call volume in parallel with project work
- Comfortable to engage with a diverse array of customers
- Team player with the desire to try new ideas in order to achieve greater levels of success
- Knowledge of the Microsoft Office suite including Outlook and Word
- Must be authorized to work in Singapore without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health

- Private medical insurance
- Additional medical wellness incentives
- Private life insurance

Emotional Health

- Parental leave
- Education subsidies
- Robust training programs on industry and soft skills
- Generous allotment of vacation days, sick days, and volunteer days

Social Health

- Employee resource groups
- Company-wide events
- Employee referral bonus program
- Quarterly team building events

Financial Health

- Retirement contributions via CPF
- Shared ownership employee stock program

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

## #LI-VH1

#LI-Onsite

## About PitchBook Data

## Company Overview
- **One-liner**: PitchBook provides comprehensive data, research, and technology for the global private and public capital markets, helping investment professionals make informed decisions.
- **Entity Type**: Public (subsidiary of Morningstar, Inc.)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2007
- **Founders**: John Gabbert

## Core Business
- **Primary industry/industries**: Financial Data & Analytics, Private Capital Markets, Venture Capital, Private Equity
- **Target customers**: B2B; investment professionals including private equity firms, venture capital firms, investment banks, corporate development teams, and asset managers.
- **Mission or purpose statement**: To empower investors to allocate and deploy capital with conviction, back bold ideas, and navigate complexity with confidence. [pitchbook.com](https://pitchbook.com/about)

## Products & Services
- **PitchBook Platform**: A dynamic suite of software applications providing comprehensive data, research, and insights spanning global capital markets. It includes modules for deal sourcing, due diligence, portfolio management, benchmarking, and market intelligence. [pitchbook.com](https://pitchbook.com/)
- **PitchBook Data & Research**: In-depth datasets and analyst research covering private equity, venture capital, M&A, and public markets.
- **PitchBook News**: Real-time news and analysis on private capital markets.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a standalone entity; acquired by Morningstar in 2016 for $225 million. [linkedin.com](https://www.linkedin.com/company/pitchbook)
- **Key Metric**: Annual Revenue of $671.8 million (as per LinkedIn data). [linkedin.com](https://www.linkedin.com/company/pitchbook)
- **Notable Investors/Partners**: Parent company is Morningstar, Inc. Prior investors included Morningstar (led Series A and Series B rounds). [linkedin.com](https://www.linkedin.com/company/pitchbook)
- **Growth Signals**: Operates in 16 countries with offices in Seattle, London, New York, San Francisco, and Singapore. Employs 1,280 people. [linkedin.com](https://www.linkedin.com/company/pitchbook)

## Competitive Advantages
- **Unrivaled Data Depth**: Offers the most comprehensive, accurate, and timely intelligence on private capital markets, covering the entirety of global public and private markets. [pitchbook.com](https://pitchbook.com/about)
- **Integrated Platform**: A dynamic suite of products (Deal Sourcing, Due Diligence, Portfolio Management, etc.) that surfaces critical information for clients, reducing time spent on data gathering.
- **Trusted Market Position**: Described as the "pulse of private capital markets" and a trusted, real-time intelligence leader, relied upon by top investment firms. [pitchbook.com](https://pitchbook.com/about)
- **Morningstar Backing**: As a subsidiary of Morningstar, PitchBook benefits from significant resources, stability, and a global brand reputation.

## Strategic Focus
- **Product Expansion**: Continues to enhance its platform with new features and datasets, including AI/ML capabilities (e.g., a Manager of Engineering, AI & ML is a current hire). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/pitchbookdata)
- **Global Growth**: Expanding its international footprint, with recent office openings in Singapore (2022) and a growing presence in London and Tokyo. [pitchbook.com](https://pitchbook.com/careers)
- **Data & Technology Leadership**: Investing heavily in data engineering, machine learning, and product management to maintain its competitive edge in data accuracy and platform intelligence.

## Why Work Here
- **Culture & Values**: Emphasizes a collaborative environment where employees are empowered to do meaningful work. Strong focus on belonging with multiple Employee Resource Groups (ERGs) including ASPIRE (Asian/Pacific Islander), BCA Black Panthers, La Cultura, PB Cares, Prism (LGBTQIA+), and Women’s Initiative (WIN). [pitchbook.com](https://pitchbook.com/careers)
- **Work Model**: Hybrid/office-based roles across multiple global hubs (Seattle, London, New York, San Francisco, Singapore). [pitchbook.com](https://pitchbook.com/careers)
- **Benefits & Perks**: Generous paid time off, paid holidays, volunteer time off, sabbatical eligibility after four years, retirement options (fixed or matching employer contribution), paid parental leave, professional development stipends, annual wellness stipend, company matches for charitable donations, and caregiving assistance. [pitchbook.com](https://pitchbook.com/careers)
- **Interview Process**: Structured process including an application, recruiter phone screen, aptitude assessment and personality survey, virtual meeting with hiring manager, in-person interview round, and a final decision. [pitchbook.com](https://pitchbook.com/careers)
- **Engineering Culture**: Heavy investment in technology with roles for Lead Software Development Engineers, Data Engineers, and Machine Learning Engineers, indicating a strong, data-driven engineering culture. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/pitchbookdata)

## Sources
1. [pitchbook.com](https://pitchbook.com/about)
2. [pitchbook.com](https://pitchbook.com/careers)
3. [pitchbook.com](https://pitchbook.com/)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/pitchbookdata)
5. [linkedin.com](https://www.linkedin.com/company/pitchbook)

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