---
title: 'Director, Applications & Business Systems at OpenLoop Health'
canonical: 'https://feeny.ai/job/director-applications-business-systems-openloop-health-united-states-gftxseds5b97'
type: 'job'
last_seen: '2026-09-10'
---

# Director, Applications & Business Systems at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openloophealth/b629b249-090b-4dc5-9336-6dc715f292d1/application

**Skills:** ERP, CRM, HRIS, GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy, APIs, Low-code tools, Data governance, Master data management, Role-based access controls, SOC 2, HIPAA, HITRUST, NIST

> Leads the vision, delivery, and continuous improvement of the enterprise software stack, including ERP, CRM, and HRIS. Manages a high-performing team, oversees vendor relationships, and ensures compliance with security frameworks like HIPAA and SOC 2.

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About The Role

OpenLoop is looking for a Director of Applications & Business Systems to join our team remotely. In this role, you will be responsible for owning the vision, delivery, and continuous improvement of OpenLoop Health’s enterprise software stack. You will lead a high-performing team that implements, integrates, and optimizes all mission-critical applications—spanning ERP, CRM, HRIS, finance, collaboration, and proprietary platforms—so that they scale with the business, meet security and compliance requirements, and delight internal users.

What You’ll Do:

- Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities.
- Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios.
- Recruit, coach, and lead a high-performing team of analysts, developers, and admins.
- Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement.
- Lead cross-platform initiatives focused on data quality, governance, and master data management.
- Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work.
- Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals.
- Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience.
- Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes.
- Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack.
- Implement robust role-based access controls, audit trails, and incident-response procedures.
- Track system uptime, usage, and ROI; deliver executive-level dashboards and insights.
- Measure end-user satisfaction and lead continuous improvement efforts.
- Manage the applications budget, including licenses, tools, and services.
- Other duties as assigned

Who You Are:

- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent experience.
- 8+ years leading enterprise applications or business-systems functions, including 3+ years in a people-management role.
- Demonstrated success implementing and integrating cloud-based SaaS platforms (GSuite, Zoho, NetSuite, Slack, Okta, etc.).
- Deep knowledge of systems integration, data governance, and the full software-development lifecycle.
- Proven track record in vendor negotiation, license optimization, and third-party risk management.
- Exceptional communication, leadership, and cross-functional influencing skills.
- Experience spearheading large-scale change-management or digital-transformation programs.
- Hands-on familiarity with modern data architectures, APIs, and automation frameworks.

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

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